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“Consumer Minded” 4 of 5 bubbles
Review of Swiss-Belhotel Borneo Samarinda

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Swiss-Belhotel Borneo Samarinda
Ranked #3 of 23 Hotels in Samarinda
Jakarta
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Consumer Minded”
4 of 5 bubbles Reviewed 12 December 2011

Swiss-Belhotel Borneo Samarinda is costumer minded hotel. All staff always ready to assist the costumer in every situation. My business trip was fun and memorable with Swiss-Belhotel Borneo Samarinda. Thank you Mr. Heru -Night Manager.

  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Peigie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel_Smd, Management at Swiss-Belhotel Borneo Samarinda, responded to this review, 2 January 2012
Dear Valued Guest,

Warmest greetings from Swiss-Belhotel Borneo Samarinda.

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to Swiss-belhotel Borneo, Samarinda.
It is valuable for us to improve our facilities and services to ensure you enjoy to stay with us.

It has been a pleasure for us to be at your service during your stay period, and we hope to have the pleasure of welcoming you again during your next visit to Samarinda.


With kind regards,

Management.
Swiss-Belhotel Borneo Samarinda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

155 reviews from our community

Traveller rating
    17
    69
    54
    10
    5
See reviews for
20
11
11
97
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Nabire, Indonesia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 9 November 2011

Really great hotel with lovely clean rooms, well trained and friendly staff and decent food in the restaurant. Not exactly cheap but quality costs!

  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MattMoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel_Smd, Management at Swiss-Belhotel Borneo Samarinda, responded to this review, 15 November 2011
Dear Valued Guest,

Warmest greetings from Swiss-Belhotel Borneo Samarinda.

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to Swiss-belhotel Borneo, Samarinda.
It is valuable for us to improve our facilities and services to ensure you enjoy to stay with us.

It has been a pleasure for us to be at your service during your stay period, and we hope to have the pleasure of welcoming you again during your next visit to Samarinda.


With kind regards,

Management.
Swiss-Belhotel Borneo Samarinda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest
Level Contributor
59 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 2 November 2011

Lovely, standard (nothing special, a real 4-star) hotel in the heart of Samarinda. We had a smoking room, and everything was quite ok with it, except the lights in the bathroom, for me it was very dark.
But I would highlight two things: their restaurant - food was delicious (even the mie goreng), my only small dissapontment was the quality of the desserts, and their spa: late at night we got a really strong "Balinese" massage - the ladies were really great in their job!!!

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank egermadar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel_Smd, Management at Swiss-Belhotel Borneo Samarinda, responded to this review, 9 November 2011
Dear Valued Guest,

Warmest greetings from Swiss-Belhotel Borneo Samarinda.

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to Swiss-belhotel Borneo, Samarinda.
It is valuable for us to improve our facilities and services to ensure you enjoy to stay with us.

It has been a pleasure for us to be at your service during your stay period, and we hope to have the pleasure of welcoming you again during your next visit to Samarinda.


With kind regards,

Management.
Swiss-Belhotel Borneo Samarinda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed 15 September 2011

yes, this is a great hotel, location, breakfast, everything you can get at proper hotel, you can get it in here. however, the swimming pool is located at very near with breakfast area, so people can easily see you swimming when they have breakfast. (even the splash of water from swimming pool can easily get to the breakfast area), and there is some wire connected to the lamp inside the swimming pool which i think very dangerous!

the payment system also very annoyed. me and my boss used to stay at this hotel, we are satisfied with the staff and services, but we have to wait for at least 3 days to get confirmation that they have received my fund transfer for paying our room), unlike the other hotels that we can easily get the confirmation in just couple minutes. they should improve this.

there rest of those problems are great!

  • Stayed August 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Andes132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel_Smd, Management at Swiss-Belhotel Borneo Samarinda, responded to this review, 19 September 2011
Dear Valued Guest,

Warmest greetings from Swiss-belhotel Borneo Samarinda.

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to Swiss-belhotel Borneo, Samarinda.

We do apologize for your dissatisfaction on our payment system. We will strive to provide better service in every line to give satisfaction to all customers.

We appreciate your input into consideration for us to be more focused towards a better development.

It has been a pleasure for us to be at your service during your stay period, and we hope to have the pleasure of welcoming you again during your next visit to Samarinda.



With kind regards,

Management
Swiss-belhotel Borneo Samarinda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level Contributor
163 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed 18 August 2011

This is truely a great hotel among the surroundings.
I was upgraded into the executive room due to late check in. Breakfast on the high floor was also something to think about. But when my guest want to come join for breakfast, they charged for additional fee. Which actually i thought my room can support two pax breakfast. What a pitty, others than that, no problem.

  • Stayed December 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank The J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel_Smd, Manager at Swiss-Belhotel Borneo Samarinda, responded to this review, 29 August 2011
Dear Valued Guest,


Thank you for your sharing comment.
It is valuable for us to improve our facilities and services to ensure you enjoy to stay with us.
We are pleased to welcome you back to Swiss-Belhotel Borneo Samarinda.


Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swiss-Belhotel Borneo Samarinda

Property: Swiss-Belhotel Borneo Samarinda
Address: Jln. Mulawarman No. 6, Samarinda 75112, Indonesia
Region: Indonesia > Kalimantan > East Kalimantan > Samarinda
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Samarinda
Price range (per night): RM182 - RM244
Hotel Class:3.5 star — Swiss-Belhotel Borneo Samarinda 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
Swiss-Belhotel Borneo Samarinda, the first four star international hotel in Samarinda. Consist of 186 rooms, ranging from Superior to Presidential Suite. Facilitated with business centre, meeting and ballroom, swimming pool and cafe. Located in the city centre and adjacent to Samarinda Central Plaza Mall. ... more   less 
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Also Known As:
Swiss-Belhotel Borneo Samarinda Hotel Samarinda
Swiss-Belhotel Borneo Samarinda Kalimantan

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