I had a terrible experience in this hotel. I went there this weekend along with my boyfriend's family. We occupied 3 rooms during our stay.
When we arrived they couldn´t find our reservation because it got lost in the system and we had to wait for over 30 minutes while the staff made all sorts of excuses.
Then we finally got our room and decided to go for a swim and some dinner; we ate at the hotel´s restaurant where the food was just ok (I ordered the chicken salad and it was filled with dressing and the waiter forgot to serve the tortilla chips on the side like I requested, but decided to let it go since it was a minor mistake)
When we finally arrived to our room that night, we couldn´t open the door because our key was deactivated and even worse there was a person trying to enter our room since it was assigned to him!! We went rapidly to the front desk to explain the situation and ask for a solution ASAP since there was a stranger with access to our room and all of our stuff. The staff at the front desk reacted quickly but failed to give an apology and took everything so lightly that just made me upset even more.
To top everything one of the bedrooms didn´t have electricity almost all Saturday afternoon and the other two didn´t have any water Sunday morning so we couldn´t take a bath until the afternoon. The staff explained to us that all the malfunctions were due to an event (wedding) they held on the weekend but I think that that should never be an excuse, cause weddings happened all the time in all the hotels.
I think that after all that it is safe to say that I had a terrible experience at this hotel and I am not planning on returning any time soon.
- Official Description (provided by the hotel):
- Hotel Mision San Gil Queretaro offers first class accommodation away from city noise, on a farm where he still breathes the colonial era, having all the comforts of a modern hotel that require working groups for successful meetings, couples to their weddings or travelers who want an oasis of relaxation in Queretaro. Our Queretaro hotel has 124 standard rooms and 10 Suites, with services and amenities of first class. Also offers 9 meeting and event areas can accommodate from 20 to 1,000 people, with amenities to ensure that your social event or business meeting in Queretaro will be successful, our staff is ready to help with the organization. In our facilities you will find restaurant, pool, massage, golf course with 18 holes, sports fields, extreme sports, campfire area, playgrounds, kiosk, arena and more, which places us as one of the hotels in Queretaro most complete services and amenities. Our Hotel in Queretaro has an unbeatable location near artisanal and recreational centers like Tequisquiapan and Bernal. In addition, it is located 25 minutes from Queretaro International Airport and 1 hour and a half from Mexico City. ... more less
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