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Reviewed 13 July 2017 via mobile

I am a travel professional and travel around the world. I generally don't spend much time on writing reviews but this experience made me do that. Thailand is a country of rich culture, history and hospitality. Dusit Thani Krabi beach resort has all in it in form of its people. Experience from check in to check out was mesmerizing. They made us welcome and we felt like home thru out the stay. Can't remember the names as they are bit difficult to remember but people at front desk(check in lady), housekeeping lady(who kept our room tidy everyday), staff at Thai/Indian restaurent, guest service operator(Diab- if I am not mistaken, who took our endless requests and fulfilled all without a fail), horticulturist who kept such a beautiful property maintained. This hotel reflects true spirit of Thai culture. I thank entire team of Dusit Thani Krabi beach resort for making our stay memorable.
And for sure we will be back soon......

Stayed: July 2017, travelled with family
Thank Ratinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs L, General Manager at Dusit Thani Krabi Beach Resort, responded to this reviewResponded 15 July 2017

Dear "Ratinder",

Thank you so much for your visit and and for sharing you kind feedback. Our team will be thrilled to read about tour experience - thank you!

We are looking forward to welcoming you back in the near future.

Thank you again and kind regards from Klong Muang Beach,

Urs Lienhard
General Manager
Dusit Thani Krabi Beach Resort - the ultimate beach escape in Krabi!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2017

we are a family of 4, with 2 toddlers. we booked dusit thani krabi knowing that it would be a monsoon season, and a hotel with private beach, kids club as well as options of swimming pools located at different areas within the premise such as this one would suit us. the rooms we booked was spacious, however we came to know upon arrival that there was bigger yet affordable room-type which unfortunately had not been featured on the OTA we booked the hotel from. there were tour groups as expected, therefore we had booked a room with club access for better services/facilities e.g. separate breakfast rooms, personalized check-in etc. food was ok, nothing to shout. but the room service delivery was quick considering the kitchen/restaurant was located quite a walking distance from our room. we were there for 4 nights and totally enjoyed our stay. upon departure though, our hotel-car dropped us at the airport's terminal 1 while we were supposed to check-in at terminal 2, which was quite a walk from terminal 1. this could have been prevented. otherwise, staying at dusit thani krabi was excellent; kind, attentive and helpful staffs, good products, nice in-room amenities, a good whole-hearted old fashioned hospitality we rarely experience these days. congratulations!

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank dgg a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs L, General Manager at Dusit Thani Krabi Beach Resort, responded to this reviewResponded 15 July 2017

Dear "dgg a",

Thank you very much for visiting our Dusit Krabi and your valuable feedback. I am very happy to read that you and your family enjoyed your time in our resort.

I am sorry to read that our limousine dropped you at the wrong terminal and that you had to walk to terminal 2. I have already shared your experience with our bell and limousine desk so we are more careful in the future. Please accept my apology for the inconveniences caused.

Please do let me know should you you have plans to visit Krabi again so we can ensure you have a wonderful stay, from arrival till departure.

Thank you again and kind regards from Klong Muang Beach,

Urs Lienhard
General Manager
Dusit Thani Krabi Beach Resort - the ultimate beach escape in Krab

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017

I chose this place for two reasons: firstly, because of previous good experiences at other Dusit hotels, and second, because this is one of the few hotels that are located on the beach, rather than across a public road from the beach, as the public roads here often runs right along the coast.

The hotel is a beautiful property with a massive garden, large pool, several bars and restaurants to choose from, and probably one of the best beaches in the area. Not only was it refreshing to see a property not built right onto the beach (between the buildings and the beach there are multiple vast green areas and the pool area), which gives a feeling of openness and a great environment, the Dusit also maintains the section of beach in front of its property. It is kept clear of branches and garbage that gets washed up by the tide, and being built far back also means that the beach in front of the property is nice and wide.

The food and drinks were great, we enjoyed the homemade infusion cocktails and Thai craft brew at the Cocovida bar, and the Italian restaurant. The rooms are clean and a good size, as are the pools, which somehow are kept free of sand and leaf debris. The hotel staff are extremely helpful and always courteous. There is a convenience store just outside the hotel, as well as some local restaurants, should you want to leave the property (the available choices and impeccable service on the property leave little reason to go elsewhere), and is located a short drive away from Ao Nang. All in all, a great place to stay.

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Edison W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs L, General Manager at Dusit Thani Krabi Beach Resort, responded to this reviewResponded 15 July 2017

Dear "Edison W",

Thank you very much for visiting our Dusit Krabi and your loyalty to Dusit Hotels & Resorts! I truly appreciate your kind words about our resort and team, thank you.

I hope to welcome you back to our beautiful resort in the near future.

Kind regards from Klong Muang Beach,

Urs Lienhard
General Manager
Dusit Thani Krabi Beach Resort - the ultimate beach escape in Krab

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017

couldn't have asked for a better stay. Absolutely enjoyed my stay at the property. Whether is was the food, staff , rooms everything was as per the standard. The Beach was well maintained and safe. Would return soon

Stayed: June 2017
Thank RahulGwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs L, General Manager at Dusit Thani Krabi Beach Resort, responded to this reviewResponded 15 July 2017

Dear "RahulGwl",

Thank you very much for your visit and feedback! I am thrilled to read that your stay was "perfect". I am also very happy to read that you enjoyed our direct access to the pristine Klong Muang Beach.

We are looking forward to welcoming you back.

Kind regards from Klong Muang Beach,

Urs Lienhard
General Manager
Dusit Thani Krabi Beach Resort - the ultimate beach escape in Krabi!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2017 via mobile

The hotel room is very nice and well maintained. Breakfast is various and very good taste. Very good swimming pool with cozy welcoming staffs. Their staffs are well trained. We really enjoy our family trip (second trip in 8 month period). We love their recreation team. They provide great service and full service minded. We think this recreation team is a selling proposition/attraction of this hotel. Thank you to Khun Kasidech (Head), Khun Tavorn and Khun James. We really enjoy our stay with this crew. We think other guests would say the same. We will come back soon.

Stayed: July 2017, travelled with family
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs L, General Manager at Dusit Thani Krabi Beach Resort, responded to this reviewResponded 12 July 2017

Dear "Tom S",

Thank you very much for your visit and this "wonderful" feedback! I am thrilled to read that you enjoyed your time with us and we are all looking forward to welcoming you back in the near future.

Thank you again and kind regards,

Urs Lienhard
General Manager
Dusit Thani Krabi Beach Resort - the ultimate beach escape in Krabi!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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