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Reviews (944)
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767
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Reviewed 10 September 2016

We have recently enjoyed a trip to Krabi and decided to stay at Phulay Bay. The place is gorgeous, very well maintained, and it really feels like an oasis.
We arrived in the morning to the hotel after a 45 min drive from the airport. We decided to use the hotel car and it was very professional and a smooth ride. When we arrived to the hotel we were welcome and greeted by the management, and immediately sent to our room. We go the Royal Villa 30 and my friends stayed at 33, both amazing right on the water, very spacious, amazing bed and bathroom and lots of outdoor space too, with a private pool, and lounge area. Our butler Patty was great, always smiling and very professional, she made us feel like home.

We discovered one of the best foods you could experience in Thailand thanks to Chef Alex Gares and his extraordinary team. We enjoyed very much every meal , from Thai to Western, it was really over the top. Not to forget the best breakfast experience, where you could enjoy home made jams, great danish and pastry, awesome french toast, pancakes, home made granola bars, and best egg white frittata ever. I could go on for a long time with all the delicacies and great food Chef Alex Gares treated us with.

The hotel offers a very nice pool, in order to compensate for the sort of inexistent beach, good gym and lot of outdoor space to relax and walk. They offer lots of activities and excursions. We decided to explore the nearby islands with a private boat and it was a really nice experience. My friends decided to use the Spa and booked massage, they said it was one of the best treatments they ever had.

Overall I think this place is a great retreat for 3 days and I would recommend this place to anyone who appreciates nature, food and relax.

Again I would like to send a special note to Chef Alex Gares for making this a memorable stay!

Room Tip: Royal Villa
  • Stayed: September 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Alkatrunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton Reserve, responded to this reviewResponded 17 September 2016

Dear Alkatrunk,

Thank you so much for taking your time to write such a detailed review about our Reserve. We are very proud of our unique and beautiful villas with their incredible sea view. The design and the atmosphere of the Reserve invites one to immerse in the peace and beauty of the nature. We are happy to know that you compare our resort with a oasis due to its hidden location.
Patty is one of our great stars amongst the butlers and her genuine care is highly appreciated by our guests. Your review put a big smile on her face and I would like to thank you for this.
The Chef Alex is our big asset and we feel extremely lucky to have him amongst us. The food that he is creating together with his team is beyond expectations of our guests and most of them are blown away with our restaurant experience.
The SPA is also one of the highlights of our property and its treatments are just from another world.

We will definitely pass this message to our beloved Chef Alex and we are looking forward welcoming you back at our property.

Warmest regards,

Liliana Shkepu
Director of Rooms
Phulay Bay, A Ritz Carlton Reserve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2016 via mobile

This is a wonderful hotel. Not only was our villa sumptuous - with the biggest, most comfortable bed we have ever slept in - but the service was workd class. We had some friends joining us for a 50th birthday at short notice and the F and B team could not have been more accomodating and helpful. Thoroughly recommended.

Stayed: April 2016, travelled with family
Thank BobbyD_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton Reserve, responded to this reviewResponded 10 September 2016

Dear BobbyD_travels,

Thank you so much for your review. It means a world to us to find out that you loved our Reserve. The beds of our villas are huge and very unique and I can assure you that you not be able to find something similar in any other properties. We are also proud of the service our Ladies and Gentlemen provide to our guests and I am happy to hear that our F&B team could accommodate quickly your short notice request.

We are looking forward welcoming you back to our property.

Best regards,

Liliana Shkepu
Director of Rooms
Phulay Bay, A Ritz Carlton Reserve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2016

We stayed at Phulay Bay a few nights during our vacation at Krabi.

As the resort was full, we couldn't get a two bedroom pool villa for our family of 4, but the staff very kindly brought an extra bed for us into a one bedroom villa so in effect we had a 4x2 meter bed for the four of us. For 2 adults and 2 kids the one bedroom villa doesn't really offer any 'alone time' if this is important to your family.

The first villa we had was a slight dissapointment as the pool was very small and also we had an issue with a frozen-up aircon unit. The cleaning staff found the room to be unusually warm while we were having our dinner but our butler Beau (she is a true gem among personal butlers, by the way!) and the engineers worked hard for a few hours to fix the problem. In the end the room cooled down and we were finally able to get to sleep. Yes we could have done without the hassle, but let's face it: these things happen and if you travel enough it's bound to hit you eventually. No big deal.

On the second day we got another villa with much larger pool and we were happy campers ever since!

The food in the resort is very good! I'd say well above average. And also we got a very special treat by the unbelievably nice Spanish chef (unfortunately I cannot rememeber the gentlemans name) who treated our kids to a true 'chef's table experience'. This was actually the first time ever.
I kinda told the staff that it's a shame the kids menu seems to be always the same, no matter where we go. (You know, spaghetti bolognese, hamburger etc...) And the next thing we know, there is the duty chef chatting away at our table asking what he could cook for our kids, anything they wanted! This was such a nice gesture and we can't thank the staff enough for making this happen! :o)

The resort was fully booked but never felt crowded. In fact, the very large pool area seemed almost empty at all times.

The kids activities were a nice touch, but the 'kids club' in the basement of the reception building was dissapointing and only open if booked in advance.

They really make a great effort at the Phulay Bay. The management came to greet us on our first day and seemed to be readily available at all times. Everything just basically ran smoothy - apart from the slight glitch with the aircon, that is :o)

This was a very nice experience, and I would recommend this place if you want to completely relax while in Krabi.

Oh, one more thing. The beach is not usable, but they will take you to another beach by car if you want. You can also just stroll to the next resort area where the beach is, well, not great but at least you can dip your toes in.

I thought long and hard if I shoud rate this resort 4 or 5 stars, but in the end if the resort is on the beach and you charge premium for the stay, then the beach should be at least swimmable for a 5 start review from me. Sorry.

Room Tip: If you prefer a large pool with your villa, ask for one in advance.
  • Stayed: August 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Tero H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton Reserve, responded to this reviewResponded 10 September 2016

Dear Tero H,

Thank you so much for taking the time to write such a detailed review in Tripadvisor.
Without constructive feedback from our guests such as yourself, it is not possible for our property to measure the quality of the services provided.
We take great pride in the level of service and attention to detail that we are able to provide our guests, and when their expectations are not met, we have failed in our primary endeavor to ensure both you and future guests receive the service expected of us. I am very disappointed to learn you had issues with the AC system in your villa the first evening. Thank you for your kind understanding as from time to time maintenance issues arise and please accept my sincere apologies for this.

I am happy to hear that you appreciate the efforts of our Chefs to accommodate your kids meal requests. We strongly believe that the kids are our future guests and we want to make sure they are extremely happy at our Reserve and they will come back in the future. We are working now on the Kids area in order to improve the facilities over there and increase the variety of kids activities.
Our beach is a little bit rocky and this is the reason why we organize daily complimentary long tail boat shuttles to Hong Island for our guests to enjoy the beautiful beach and landscape.

We do hope to welcome you back in a near future together with your wonderful family.

Warmest regards,

Liliana Shkepu
Director of Rooms
Phulay Bay, A Ritz Carlton Reserve

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Reviewed 31 August 2016

Individual villas tucked away amongst lush greenery. This very quite and exquisite resort opens up to a magnificent view of Phulay Bay. The service was excellent and up to par and standards of a Ritz Carlton. Highly recommended for anybody looking for the ultimate relaxation. Will definitely be going back there again very soon.

Stayed: August 2016
Thank Babemoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton Reserve, responded to this reviewResponded 2 September 2016

Dear Babemoon,

Thank you so much for your review.

For us it means a lot to know that you enjoyed our Reserve and Service.
Our villas are indeed unique and precious that invite our guests to enjoy a relaxed and yet refined ambience.

At the Ritz-Carlton we pledge to provide the best personalized service and attention to details and we are glad that you could feel it.

We are looking forward welcoming you back soon.

Best regards,

Liliana Shkepu
Director of Rooms
Phulay Bay, A Ritz Carlton Reserve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2016 via mobile

For the past 8 days we have stayed im two rooms at the ritz reserve. The entire reserve is absolutely beautiful and well kept up. The rooms are enormous, very clean, tidy and nicely furnished. The room has a very nice outside bathtub, which comes in great with the warm Thai weather. The pool area is nice, always plenty of space and pool staff is amazing. I recommend watching the sunset at the reserves sunset bar.

The absolute best part of our stay was our amazing private butler, Jid. Jid is kind, helpful and extremely funny. He taught us some basic Thai and drove us around the reserve all day! His recommendations are great and he really brightend up our stay.

Thanks Phulay Bay!

Stayed: August 2016, travelled with family
Thank Almelo-C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton Reserve, responded to this reviewResponded 28 August 2016

Dear Almelo-C,

Thank you so much for choosing Phulay Bay to spend your vacations with your family and thank you for writing this wonderful review in Trip advisor. It means a world to us to hear that you had a great time at the resort , enjoyed our pool and our service. Yid is a gem and with his character he is able to cheer up most of the guests. He loves his job and you can feel the passion he is putting in everything he is doing. The Sunsets at the Chomtowon bar are different and spectacular all the evenings ,therefore you can never get bored of watching them again and again.

We are looking forward welcoming you back soon.

Best regards,

Liliana Shkepu
Director of Rooms
Phulay Bay, A Ritz Carlton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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