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Reviews (2,802)
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Reviewed 20 July 2012

Dont pass this place. THE most wonderful hotel experience from start to finish. Stunning grounds, facilities and represents the best of Thai warmth and hospitality. A truly beautiful place to stay that has so much to offer. Make sure you do Sofitel Krabi, exceeded all expectations and booking already for summer. It's unbeatable value for money and part of the Accor group so do yourself a favor, get the Accor membership that will save you heaps on your booking cost as well as loaded benefits like 50% off meals, points etc. Hotel also boasts great array of hourly activities for adults ands kids and in house tours etc. just terrific. Ohhh and do yourself a fans our, hire a motorcycle for 300 BHT a day - AUD$10 - put on helmets and discover the wonderful local area...so much to see and do. Hope you enjoy the experience..so hard to have had to leave.

Stayed: July 2012, travelled as a couple
Thank TanyaOzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelManagement, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 15 August 2012

Bonjour and Sawasdee Krab Dear Tanya ,

Thank you for taking the time to share your feedback at the Sofitel Krabi Phokeethra Golf & Spa Resort.

We are glad to read that you enjoyed your stay with us as it is our clear goal to welcome our guests with the high level of standards, service and facilities for which Sofitel Luxury Hotels is better known for. It is always a pleasure to receive positive feedback.

We appreciate your time in sharing and looking forward to welcoming you back again in the near future for your family holiday or an other business trip and of course our team will be pleased to serve you with an excellent service as always.

Sincerely,
Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2012

Maybe as an executive summary: This hotels is one of the best managed, I ever stayed in. Service is absolutely perfect. Distinctive and personal, friendly and always with a smile! They upgraded us to a wonderful suite, never let any wish unanswered. Yes, it is a five star resort and you should expect a good and professional service, but the behavior still makes the difference. The park and pool area is outstanding and the direct entry to the pool was a gift we appreciated. Rooms and restaurants are well maintained, clean and little extras were always provided. Food options are ranging from Thai over Indian to Italian food. We tried the whole range and everything has been just delicious. Breakfast was very good and the offer would cover Global needs. There is multilingual concierge and tour consulting staff, so we would always get our questions about possible activities answered in German - tips were excellent and very professional too. You should take the opportunity to use the hotels speed-boat to Hong Island. But there is always an option too, to rent a car and do the Island hopping from Ao Nang or Krabi by longtail- or other boats on our own behalf. I can only recommend this hotel.

  • Stayed: July 2012, travelled as a couple
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1  Thank huxley_war_gestern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelManagement, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 19 August 2012

Bonjour and Sawasdee Krab,

Thank you very much for taking the time to share your feedback on Trip Advisor.

We are delighted to read you have had a fabulous time with us at the Sofitel Krabi Phokeethra Golf & Spa Resort and you enjoyed our personalized service. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we look forward to welcoming you back again in the near future for more memorable moments with us.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2012

We have just returned from a trip to Thailand where we first spent 3 nights in Bangkok, followed by 4 nights in Phuket and finally 4 nights in Krabi where we stayed in the Sofitel Phokeethra Krabi Golf & Spa Resort. The highlight of the holiday was definitely Krabi, and we only wish we had stayed there for longer. We have vowed to go back to the Sofitel and spend longer there. Some highlights from the stay:

- room was amazing, very clean and spacious with all the amenities
- a huge pool which needs to be seen to be believed
- great restauraunt with great choice
- fantastic spa where we both spent a relaxing afternoon
- lots of activities, golf, rainy day activities, boat trips, spa's, swimming pool

The actual hotel is very grand and there has been clearly a lot of attention to detail and the theme throughout the hotel meant that it was a pleasure to spend time there - whether it it relaxing by the pool, sitting in the reception area or sitting in the bar. The hotel is extremely clean and everything was imaculate with the hotel staff regularly cleaning and clearly taking pride in the hotel.

Without a doubt the best thing about this hotel is the staff. I would say that this made our stay an unforgetable experience. The staff are so polite, welcoming and attentitive - they would actively seek to help where ever possible and always did so with a smile. In particular we spent some evenings in the Explorer Bar where the bar tender Ljoc (Lock) made us some fantastic cocktails and advised us where we should go during the day and what we should do and see. Drinking in the Explorer Bar was an absolute pleasure.

We also went on the speed boat trip to Hong Island - I would recommend this to anyone who stays. This is the Thailand that we wanted to see, with clear blue sea, powder sand beaches, and amazing wildlife. Here we went kayaking around the island to the emarald lagoon.

We have stayed in some great hotels over the years, and with out a shadow of a doubt this is number 1 and we will definitely being going back!!

Lee and Sarah

  • Stayed: July 2012, travelled as a couple
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2  Thank Lee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelManagement, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 15 August 2012

Bonjour and Sawasdee Krab Dear Lee and Sarah,

Thank you for taking the time to share your feedback at the Sofitel Krabi Phokeethra Golf & Spa Resort.

We are delighted to read you have had a fabulous time with us at the Sofitel Krabi Phokeethra Golf & Spa Resort. It is always a pleasure to receive positive feedback as it is our clear goal to welcome our guests with the high level of standards and facilities for which Sofitel Luxury Hotels is better known for.


We look forward to welcoming you back again in the near future in quiet and peaceful location for more memorable moments with us.

Sincerely,
Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2012

You may get disappointed when you arrive and realize there is a road between the Hotel and the beach, however after getting in there, you will see how nice the staff is (they struggle a little to use English, but they do their best).
Good swimming pool, good kids area, the dinner is a good experience, the Thai dishes are excellent. The service during the dinner could be better if they had more people -They were really running to get all guests served.
But the best was the boat trip the Hong Island - 7 minutes by a fast and high quality boat, our little boy really enjoyed with other babies and small kids. Nice beach, lunch, and good service. It was really a memorable long weekend there.

  • Stayed: July 2012, travelled with family
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1  Thank Edmilson S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelManagement, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 15 August 2012

Bonjour and Sawasdee Krab Dear Edmilson S ,

Thank you for taking the time to share your feedback at the Sofitel Krabi Phokeethra Golf & Spa Resort. I am sorry that our team's English skills and your dinning experience did not meet your expectations and in that regard allow me to express my most sincere apologies.

We, at Sofitel, strive to provide the highest standard of service therefore your feedback is invaluable to us. Please be assured that we have taken good notes of your comments and are constantly looking into appropriate measures to increase the value of our guest experience.

We appreciate your time in sharing and we do hope that you will give us the opportunity to welcome you again in the near future and convince you with our top service, ambiance and facilities.

Sincerely,
Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2012

Very nice rooms, a huge pool and helpful staff! Only thing thats was a bit of a disappointment was the extremly small beach but I guess the enormous pool made it up for it. The breakfast killed!

  • Stayed: February 2012, travelled with family
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Thank Josefine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelManagement, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 15 August 2012

Bonjour and Sawasdee Krab Dear Josefine R,

Thank you for taking the time to share your feedback at the Sofitel Krabi Phokeethra Golf & Spa Resort.

We are glad to read that you enjoyed your stay with us as it is our clear goal to welcome our guests with the high level of standards, service and facilities for which Sofitel Luxury Hotels is better known for. It is always a pleasure to receive positive feedback.

We appreciate your time in sharing and looking forward to welcoming you back again in the near future.

Sincerely,
Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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