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“Excellent facilities - hotel policy to be adapted”

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Sofitel Krabi Phokeethra Golf & Spa Resort
Ranked #6 of 12 Hotels in Nong Thale
Certificate of Excellence
Reviewed 22 August 2012

We stayed 3 nights there

I have a mitigated opinion about this hotel I will summarize as such:
Pros
- facilities are really great: pool is incredibly huge and pleasant. Day care is excellent. The resort is really, even if a bit old. Acess to the beach is nice
- The trip organized to the nearest island (Hong) is really great

Cons - nearly everything is linked to the hotel management, which could be improved
- a constant policy you can feel to try to sell you more and to reduce costs. Specific staff is trained to make you buy at the bar, you have to pay 250 baths/day for the internet (only hotel with this policy during our 4-week stay in Thailand), hotel shuttle to Ao Nang at a very expensive price for a family, breakfast food not home made but industrial...
- service is not great: 20' to check-in (whereas I had given all my date through the internet 1 month before) and 30' to check-out. A/C was not working in our room. I called 5 times before a technician came who said he ahd fixed it but in fact not.

  • Stayed: August 2012, travelled with family
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Thank toto92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelManagement, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 25 August 2012

Bonjour and Sawasdee Krab,

Thank you for taking the time to share your feedback at the Sofitel Krabi Phokeethra Golf & Spa Resort. I am sorry that our service did not meet your expectations and in that regard allow me to express my sincerest apologies.

We, at Sofitel, strive to provide the highest standard of service therefore your feedback is very much appreciated. Please rest assured that we have taken good note of your comments and that we are constantly looking into appropriate measures to increase the value of our guest experience.

We appreciate your time in sharing and we do hope that you will give us the opportunity to welcome you back in the near future and convince you with our top service, ambience and facilities.

Sincerely,
Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

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Reviewed 22 August 2012

We enjoyed our four-night family holiday at the hotel. The Kids Club suited our two young daughters very well. There was plenty of arts and craft activities for them to do while my husband and I took Thai cooking lesson. The swimming pool was big enough to also feel like we have our own privacy. I will definitely recommend this hotel for a perfect family bonding time experience!

  • Stayed: August 2012
    • Value
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Thank Onlyeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelManagement, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 25 August 2012

Bonjour and Sawasdee Krab,

Thank you very much for taking the time to share your feedback on Trip Advisor.

We are glad to read that you enjoyed your stay with us as it is our clear goal to welcome our guests with the high level of standards and facilities for which Sofitel Luxury Hotels is better known for.

Looking forward to welcoming you back again in the near future for more memorable moments with us.

Sincerely,
Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2012

Just came back from a 5 day stay at the Sofitel resort and I must say that it was one on the most pleasant holidays in Asia. The hotel staff was great and the facilities,especially the Pool area were awsome!!.

Travelling with a 2yr old boy is not an easy task, however when one finds the friendly staff at the kids club life becomes easier. They were practically playing with all the kids around giving special attention to the younger ones even when us parents were around. For my son's 2nd birthday falling during our stay, a birthday cake was prepared and brought over to the kid's club for the occasion to share with the kids present. Even though my son might be still young to appreciate ,we parents did appreciate the gesture a lot.
A BIG THANKS TO THE WHOLE TEAM!!!!

The resort being remotely situated, we ate at the hotel every evening, food was good and once again the staff was service was very good. Again special attention was given to my son's food to ensure it was the 1st plate arriving on our table. I can say that he loved the Pizza & Pasta and so did we ,besides the Thai & Indian food.

Unfortunately good things have to come to an end,even here, the departure was made sweeter, by having some of the stuff accompaning us to our car and sending us off ,with special attention again given to our son.

A Big thanks to all the staff and a special thanks to the Robin Deb(GM). Looking forward for our next trip to Krabi and stay in Sofitel.

Cheers
Adrian

Room Tip: Rooms facing Pool and partially sea.
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  • Stayed: August 2012, travelled with family
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Thank AdrianOli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelManagement, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 25 August 2012

Bonjour and Sawasdee Krab,

Thank you very much for taking the time to share your feedback on Trip Advisor.

We are delighted to read you have had a fabulous time with us at the Sofitel Krabi Phokeethra Golf & Spa Resort and you enjoyed our personalized service. It is always a pleasure to receive positive feedback.

We look forward to welcoming you back again in the near future for more memorable moments with us.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2012

We stayed in Luxury King room for 4D/3N. Overall experience is satisfactory. Front office/lobby staffs are very friendly and helpful. Room is huge and clean, with pool view and nice balcony. The swimming pool is one of the largest in Thailand with lots of water activities, and kids friendly. 
Kids club are well equipped, free entrance. Guests can choose from various activities available at kids club with reasonable charge. 
We took a trip to Hong Island with speed boat organized by the hotel, app. 850bht/pax with lunch provided. The island has great view, although water is not crystal clear. Good place for swimming, fish feeding and sun bathing. 
Breakfast is average, but the staffs are friendly. We sit outside the restaurant with great garden and pool view. 
This is certainly an excellent place for couples and family with kids. Thumbs up to the management and staffs. 

  • Stayed: August 2012
    • Value
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Thank KP117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelManagement, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 25 August 2012

Bonjour and Sawasdee Krab,

Thank you very much for taking the time to share your feedback on Trip Advisor.

We very much appreciate your comments regarding your wonderful stay at the Sofitel Krabi Phokeethra Golf & Spa Resort. It is always a pleasure to receive positive feedback.

We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next longer visit will be as pleasant as the previous one.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2012

It's pricey, yes. But you get the quality you pay for.
Really exceptional staff, all very helpful, and going out of their way to accommodate the guests.
We stayed during low season, and this confines the evening choice of restaurant to one only.
If you want to dine outside, you have to make a reservation...

Room Tip: Get the superior room pool side, the 160 series, even quieter then the rest, but my guess the better...
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  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelManagement, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 25 August 2012

Bonjour and Sawasdee Krab,

Thank you very much for taking the time to share your feedback on Trip Advisor.

We are delighted to read you have had a great time with us at the Sofitel Krabi Phokeethra Golf & Spa Resort. It is always a pleasure to receive positive feedback.

We look forward to welcoming you back again in the near future for more memorable moments with us.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Krabi Phokeethra Golf & Spa Resort

Address: Klong Muang Beach | Nong Thalay, Nong Thale, Krabi Town 81180, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Nong Thale
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Nong Thale
#5 Top resorts Hotel in Nong Thale
#5 Family Hotel in Nong Thale
#6 Romantic Hotel in Nong Thale
#6 Spa Hotel in Nong Thale
#6 Luxury Hotel in Nong Thale
Price Range: RM538 - RM2,161 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Krabi Phokeethra Golf & Spa Resort 5*
Number of rooms: 276
Official Description (provided by the hotel):
Sofitel Krabi Phokeethra Golf & Spa Resort is renowned for its timeless elegance, luxurious rooms and suites, gourmet restaurants, outstanding facilities, and gracious Thai hospitality. Set in a lush tropical garden and just a few steps from the beach and Andaman Sea, the resort features a 7,000 sq.M. Lagoon-style pool, the largest swimming pool in Thailand. Guests can enjoy four restaurants serving Thai and international cuisines, a fully equipped fitness centre complete with steam room and sauna, So SPA with L'Occitane offering an extensive menu of rejuvenating spa treatments, and a Kid's Club. There is also an exclusive 9-hole golf course, and conference and meeting facilities and a unique 1,000 sq.M. Air-conditioned marquee for up to 950 persons. Designed to enhance the stay of every guest, our signature Leisure Butler service includes a VIP check-in and a personal assistant to arrange an unforgettable marriage proposal or special romantic moment, private dinner parties and celebrations, personalised excursions to nearby islands, and much more. Escape to Sofitel Krabi Phokeethra Golf & Spa Resort for a romantic getaway, a family holiday, a magnifique wedding, meeting or event in tropical paradise. ... more   less 
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Also Known As:
Sofitel Phokeethra Krabi Golf Hotel Nong Thale
Sofitel Phokeethra Krabi Golf And Spa Resort
Sofitel Krabi Phokeethra Golf & Spa Resort Thailand
Sofitel Phokeethra Krabi Hotel
Krabi Sofitel

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