We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$302
US$210
Bookit.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
US$395
US$206
Booking.com
View Deal
  • Free Parking
  • Breakfast included
Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of US$231/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$331
US$230
Bookit.com
View Deal
  • Free Parking
  • Breakfast included
US$144
US$124
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
Book now, pay at stay
US$79
US$69
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
Free cancellation until 03/08
US$86
US$80
Booking.com
View Deal
Free cancellation until 04/08
Book now, pay at stay
US$148
US$93
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Savings alert! 21% below average rates

The price you found is 21% lower than this hotel's average rate of US$118/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$236
Melia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Art Villa Dominicana(Bavaro)(Great Value!)
Free cancellation until 03/08
Book now, pay at stay
US$38
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (28,319)
Filter reviews
28,319 results
Traveller rating
19,445
4,898
2,309
897
770
Traveller type
Time of year
LanguageAll languages
More languages
19,445
4,898
2,309
897
770
Show reviews that mention
All reviewseden poolpunta canalos gallosresort creditsun barmoon loungerock spaisla restaurantcentral poolrock royaltyzen restaurantmembers poolsax poolpalace resortspresidential suiterock starmain building
Filter
Updating list...
743 - 748 of 28,319 reviews
Reviewed 1 April 2018

everything was great and most everyone at the hotel was very helpful and friendly especially yenry my family’s personal assistant for our stay. The resort os extremely beutiful and has a great beach. however it is very a very large property and i woshed that i could have gotten trolly rides more often

Stayed: March 2018, travelled with family
2  Thank Grayson M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 2 April 2018

Hey there Grayson M, thank you so much for taking the time to let us know that you and your family had a great time! It’s so nice to know that you were able to have a stress-free vacation! We hope you’ll be back soon! Rock On!

“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

The vacation was very nice and I enjoyed the service here. It was very fun and I would come back another time if I could. This hotel was great for many reasons such as the beach and the pool and the service was good and the people were nice. Yenry was a very good assistant for my family and he did a lot of work.

Stayed: March 2018, travelled with family
1  Thank Jackson M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 2 April 2018

We are head over heels to read that your family vacay in our hotel was a complete hit, Jackson M! We are so glad you all had a good time! Thank you so much for highlighting the impeccable service you received from Yenrry who made sure that you enjoyed your stay with us!! We hope you can come back really soon! Rock On!

“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Jenner is the best employee at the hotel. He is a bellboy at the main lobby. It is a good hotel and the employees are nice. Jenner was very helpful with everything and was super generous and nice. Good employees.

Room Tip: Get a room close to the main lobby.
Stayed: April 2018, travelled with family
1  Thank Gowan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 2 April 2018

Thank you for taking the time to let us know that your family vacay was a total hit, Gowan C! We loved reading that one of the highlights of your trip was the amazing service you received by our Hard Rockers! They all work arduously to ensure that Rock Stars like you go back home with great memories!! We thank you and hope you continue to visit us for more fun in the sun! Rock On!

“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
12
Reviewed 1 April 2018 via mobile

Marcos was our assistantHe was very friendly, and courteous and asked us if we needed anything. The resort was fun and very kid friendly. I would definitely go back to the resort again. The weather was great

Stayed: April 2018, travelled with family
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 2 April 2018

Thank you for taking the time to share your positive review with us and our future Rock Stars!! We are honored that you consider us your new favorite hotel in the Caribbean! We strive every day to show our Rock Stars how grateful we are that they chose us by delivering Experiences That Rock!! Thank you again for making us your choice and we look forward to having the opportunity to welcome you back again! Rock On!

“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

It's amazing how a little bit of greed can completely ruin a vacation. We have visited Hard Rocks in Mexico and the theme of this story repeats itself. There are so many lovely employees at the Hard Rock resorts that work so hard to provide a good experience...the food is good.

So why will I never go back? Its very simple. This resort is NOT honorable. You can't trust them. They make promises and they just don't honor them...they will literally tell you anything they think you want to hear to get you to buy but then they lie and you simply will not get what's promised.

The hotel sponsors excursions - they recommend that you buy gifts from their vendors, but to begin with they charges will be higher than they quote you when you get your credit card bill - they will scam you with exchange rates. I have not had this issue with other resorts in the area.

In our experience with this visit, they wanted to sell us a vacation club membership and promised us benefits that we'd receive during our stay.

When we went to check out, we were charged for the so called free benefits. When we objected, they literally would not allow us to leave the resort (yes - in 'bouncer like' fashion, we were held hostage and WERE NOT ALLOWED TO LEAVE until we paid the roughly $130 that was in dispute. The conveniently couldn't find the person that made the promise or ANY manager who could help. Essentially, I had to pay the ransom they demanded or I would have missed my flight.

Go elsewhere! Do not trust these people! They are crooks!!

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Harry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this reviewResponded 2 April 2018

Thank you so much for your comments, Harry K!

We are happy to know you decided to visit us. While we wish you had a more pleasant stay with us, we certainly thank you for providing honest feedback on your experience. You may rest assured that your comments have been shared with our Management for the proper follow up and corrective measures to be implemented. We hope you'll see fit to give us another chance. You Rock!

“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews