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Reviews (3,130)
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Reviewed 4 weeks ago via mobile

This resort gets a 12/10 in my book. If you leave this place with complaints than I can only imagine how over privileged your everyday life is and miserable at the same time. The staff is what made us love it so much a few people that made our vacation unforgettable were Nomar Alexander, Juan Bernardo, Alexander, Eloy, Guillermo, Nelson, Gabriel, and Fire. The pool was great, seaweed is nature and they work very hard every morning to get it off the beach, and the food is great. They treat you like family from soon as you walk in which caught our eye from the beginning in. It’s going to be hard to not book this place every time we go on vacation.

Stayed: June 2018, travelled as a couple
Thank Sean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality-Majestic, Customer Care at Majestic Mirage Punta Cana, responded to this reviewResponded 4 weeks ago

Dear Sean W,

Greetings from Majestic Mirage and thank you very much for taking the time to share your review here on TripAdvisor.

It is a pleasure to know that you enjoyed our resort.

Our staff members are truly our greatest asset and you have mentioned so many by name, it is obvious you took the time to get to know everyone, which is usually the basis for a memorable time at any resort.

We all look forward to your next visit to Majestic Mirage.

With warm regards,

Lisbeth Aponte
Customer Care
Majestic Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Me and My wife spend a full seven days and six nights and had a stress free week at this beautiful property. They kept this property clean throughout our visit. The service was great with the entire staff. The food was also good in all of the restaurants and sports bars. The coffee bar was also a great place to visit. The beds were very comfortable and room temperature was just right. I love having the room service for 24 hours day. Our Butler made our vacation stress free by making sure we were being taking care each day. He did a Outstanding job following up with us throughout the day. Thanks Mr. Wilson Lene for being so kind and taking care us. We will be going back!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank ivanlangston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality-Majestic, Customer Care at Majestic Mirage Punta Cana, responded to this reviewResponded 4 weeks ago

Dear ivanlangston,

Greetings from Majestic Mirage and thank you very much for taking the time to share your review here on TripAdvisor.

We are delighted to see that you enjoyed our comfortable room, the fantastic provided by our wonderful employee Wilson and that you had a good experience at our bars and restaurants throughout the resort.

We truly appreciate your generous support, and we sincerely hope you join us for another relaxing getaway soon.

With warm regards,

Lisbeth Aponte
Customer Care
Majestic Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Like I said, we love the Majestic Resorts. This is our 6th trip but our first to the Mirage. Every time we return, there have been improvements, this one was no exception. Up to now, our favorite was the Colonial, but Mirage has won us over! They are all great but this one has that little unspoken I don't know what, that just was amazing! The Animation team was amazing, to be fair just as the ones in the other Majestic resorts. I may miss a couple of names but they were ALL amazing! I know I've said amazing quite often, but what other word can I use and be fair with Madeline, Stephany, Dayelin, Marc and the rest of the crew were super energetic and fun. Honestly, what best, was that the way they treated us and all other guests felt honest and not fake!They were nice because they are genuinely nice! The daily night shows were also good. Forgive me if I misspell some names and leave others out, but there is not one person we met, that does not deserve to be mentioned! The General Manager Mr.Dijan Grubanov was every where. Even when he was focused in ensuring everything was running smoothly, he had a smile when we crossed paths. Iveliesse was also welcoming and extremely pleasant, always making sure everything was going well and that we didn't need anything. The intimate welcome back cocktail was also a very special touch which was unexpected. Our friends couldn't join us because they were at an excursion to Santo Domingo. The acrobats that performed were incredible. This courtesy granted to us and those there, made us feel even more special. At the club I think here name was Hanna, she was extremely nice and allowed s to print our boarding passes. I' going to try to upload some pictures, but I can't promise because I'm having a bit of difficulty accomplishing this task. At the steak house, I feel he is our friend since we know him from the Colonial, Hansel continues to be the best both personally and professionally! The greeters and servers EVERY SINGLE restaurant were AMAZING!!! From the Animation group we really appreciated the enthusiasm of the team! Rafaela Antonia from the Casino showed us how to play 21 by the pool. We even won a gift certificate to go to the Casino. How can I forget, the foam party was so much fun! My husband had a blast! Pablo made it very special with the Happy Birthday sign on the door, the decorations in room, the champagne on ice and the rose petals from the bed all the way to the jacuzzi for my husband's 60th Birthday! Also he arranged a cake at the buffet restaurant. Just special touches after special touches. Luisa Pilier at the beach restaurant. Going back to the Mirage, the Dominican night was cut short by the rain, but it was still very, very nice!

Room Tip: Club Bldg 7 Rm 7304 close to elevator in middle of beach & lobby Pay extra to get swim up
  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Ili_from_Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality-Majestic, Customer Care at Majestic Mirage Punta Cana, responded to this reviewResponded 4 weeks ago

Dear Ili_from_Miami,

Please let me thank you personally for having chosen Majestic Resorts once again. It is an honor for us to have guests like you who chose us and come back to enjoy a fabulous vacation here.

We thank you infinitely for sharing with us, and with future travelers, such wonderful comments about your recent experience in our property. It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care.

We appreciate your loyalty and your continued trust in our resort and team. We do hope to welcome you back for a next visit, hopefully very soon.

With warm regards,

Lisbeth Aponte
Customer Care
Majestic Resorts

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Reviewed 5 weeks ago via mobile

After having previously stayed at the Elegance in 2014 we decided to try the newer Mirage in 2018. It did not disappoint and you got what you paid for. Most offerings did not require reservations and they had good quality food and beverages for the pricepoint. We especially enjoyed the Steakhouse, seafood restaurant, coffee shop and sports bar. Great place to relax and enjoy vacation at a good price. If they stay at competitive pricepoint they should expect to have good occupancy levels and nice reviews in turn. Thanks Majestic for another great trip. For those looking at the Colonial or Elegance you can't go wrong there either as Majestic maintains their properties well.

Stayed: February 2018, travelled as a couple
1  Thank wdling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality-Majestic, Customer Care at Majestic Mirage Punta Cana, responded to this reviewResponded 4 weeks ago

Dear wdling,

Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort.

Your comments encourage us to keep giving the best of us, since it is proof that we are achieving our main goal which is to make the best of all our guests vacations.

We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.

With warm regards,

Lisbeth Aponte
Customer Care
Majestic Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

We stayed at Majestic Mirage on March Brake. It was perfect experience. New, one year old resort with perfect staff, good food. Not crowded at all. You can find Cabana on the beach even at 10 am. Nice beach. We had swim-up suite and this is like 0ne bedroom apartment with separate bedroom for parents and family room for kids. Nice full bar with four bottles of hard premium liquor. Especially thanks for our battler Delion, friendly and very helpful. Food is Good. Restaurants are perfect. What is the difference between Mirage and Ambar Blue next door where we stayed two months before. Mirage is real 5 star resort. We loved it and will be back for sure. Bahia Principe Ambar Blue is 3+, but Majestic Mirage is definitely 5

Stayed: March 2018
Thank Maxim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality-Majestic, Customer Care at Majestic Mirage Punta Cana, responded to this reviewResponded 4 weeks ago

Dear Maxim O,

On behalf of all the staff here at Majestic Mirage,we would like to thank you for having chosen us for your stay in Punta Cana.

Thank you so much for sharing with us and future travelers your first impressions about our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that you loved our resort. Our commitment is to make each stay superb, and we hope you have many more outstanding vacation experiences at our Majestic properties.

We truly appreciate your generous support, and we sincerely hope you join us for another relaxing getaway soon.

With warm regards,

Lisbeth Aponte
Customer Care
Majestic Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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