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Steve V
Austin, Texas

Absolutely delightful

5.0 of 5 bubblesReviewed 12 Feb 2020
We had a Bhagavat Gita oceanfront suite here and enjoyed every minute of our stay. The room was large, airy and beautiful. We enjoyed Indonesian antiques or replicas in our room as well as we enjoyed the truly amazing antiques and possible reproductions gracing the property. We mentioned to the hotel manager that we kept discovering antiques as we walked around, so he took us for a personal tour to see his favorites.

Later, after we commented on the beautiful floral arrangements in our room, we were invited to a flower-arranging class, where we learned the craft behind the room decorations. The staff couldn't possibly have been more accommodating or more kind. We were blown away by the level of service provided here.

One day we took a private snorkeling expedition in one of their two classic boats. There was no doubt that we were in the coolest boat we had seen anywhere in Indonesia, and people kept waving at us as we went by, with our antique bowsprit and the classic lines of our vessel. Our snorkeling trip took us to the three Gili Islands, where our guide took us to spectacular reefs with abundant fish and sea life of diverse kinds. After we swam with the current, our boat would "magically" be waiting for us when we reached a good stopping point, the boatman knowing where the guide would take us.

At almost every meal, we found special greetings written on big tropical leaves and tucked into our menus. And the housekeeping staff kept inventing fancier and fancier ways to decorate our room while we were out.

We'd love to come back. We had a great time here.
Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviews (1,262)
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Reviewed 3 February 2020

What a gorgeous hidden gem. This place have to be seen to be believed, no amount of pictures and eloquence here would justify the experience.
Great detail in every room.
Breakfast is sumptuous with exquisite local and international offerings, all fruits fresh and seasonal. Afternoon tea is a treat and filled with savouries and sweet delights.
I have stayed at places like this before and because of their remote location milked guests with high restaurant prices.
All the staff are well trained, professional and polite.
A special thanks to Aga, Gede x 2, Sigit and far too many to remember and mention for making the experience memorable.

Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank TheRedCrosseKnight
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 January 2020 via mobile

It was our first visit to Lombok and we decided to spend 10 days in Hotel Tugu Lombok.
First of all I’d like to mention the people who work at the hotel and who made our stay really unforgettable! My special credit goes to Ruslan and Sigit ( front office managers) , Gede ( the chef) , Budi ( the driver and the guide) , Nengah, Teguh, Aga, Awal, Iam, Manik, Aponk, Hamdun. This team made their best to make our holidays as pleasant as possible. My family and I did not have to worry about anything at all. The rooms were perfectly clean, breakfasts, afternoon tea and dinners wonderfully tasty! All the activities we wished for were really well- organized : a day trip around the island, a trip to Gili Meno, water sports and transfers to the airport. Everyone was friendly and really helpful. So by the end of our vocation, the staff felt like family.
Secondly, the hotel itself is amazing. It is full of authentic antique Indonesian pieces of interior, which give a wonderful opportunity to learn a lot about the history and culture of the country.
My family and I were staying in a Swarga Villa with a terrace. A la carte breakfasts and afternoon tea with a vast variety of dishes for both Asian and European cuisine lovers are included. The beach is clean and quite long- perfect for jogging and walking.

I would like to thank everyone who works at Tugu Hotel Lombok for the unforgettable experience!!!

Date of stay: January 2020
Trip type: Travelled with family
3  Thank elenay965
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 January 2020

It's not often that a hotel surpasses the photos that they post online, but Tugu managed to do it. When you're walking across the grounds it's pretty amazing to realize how well it's put together. It's a very large property, it was actually a significant hike to our room from the pool, beach or dining area. There's a very nice beach and the hotel is very good about setting up breakfast or dinner on the beach if you'd like. There's not much else in the area: a great little wildlife park and a very empty golf course. But we were happy hanging out at the hotel, too. Highly recommended.

Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank DavidKarlsson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HannyZulfina, Manager at Hotel Tugu Lombok, responded to this reviewResponded 17 January 2020

Dear DavidKarlsson,

Thank you for taking time and to type a hotel review at Tripadvsior. We are delighted to read your compliments of all our resort facilities and ground.

On behalf of the team, we look forward to welcoming you home for another unforgettable escape to Tugu.

Cheers,
Hanny Zulfina
hanny@tuguhotels.com

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Reviewed 10 January 2020 via mobile

Absolutely Superb hotel in an absolutely stunning location. With only 36 rooms, it's a unique boutique hotel. The accomodation is excellent, the staff attentitive & the food is brilliant . Try the Afternoon Tea on the beach with a plate of local delicacies & a great Lombok Coffee. The open dining area offers brilliant breakfasts , lunches & dinners. This is one place that you must try. Hire a bike & hit the road to some local villages, or hire a canoe or paddle board & hit the reef. If you want something with the WOW factor, then this place has it in spades . Thanks Hanny, we will be back.

Date of stay: November 2019
Trip type: Travelled on business
Thank 782stevea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HannyZulfina, Manager at Hotel Tugu Lombok, responded to this reviewResponded 12 January 2020

Dear Steve,

Thank you for taking the time to write this review and we are happy to read that you are able to experience the Tugu standard.

Thank you also for adding this sentence on your review 'the accommodation is excellent, the staff attentive & the food is brilliant' it says everything all in one.

The whole team at Tugu Lombok and I look forward to welcoming you back in the near future.

Kind Regards,
Hanny Zulfina
hanny@tuguhotels.com

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Reviewed 9 January 2020

Our family (2 adults + 2 kids aged 4 and 6 years) stayed 5 nights over Christmas and had a wonderful time. This time was our second - we came back for the long stretch of sandy beach, clear water and relaxed vibe - and were not disappointed. The kids loved the main pool by the lounge/restaurant, the Aloon Aloon villa was spacious for the 4 of us. The staff is attentive and authentic. Highly recommended!

Date of stay: December 2019
    • Rooms
    • Cleanliness
    • Service
Thank Wendy Maria T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HannyZulfina, Manager at Hotel Tugu Lombok, responded to this reviewResponded 10 January 2020

Dear 335WendyT,

Warmest greetings from Hotel Tugu Lombok!

We are so grateful that you have taken the time to post the review. And thank you so much for recommending us at Tripadvisor, it means a lot to us.

The whole team at Tugu and I look forward to welcoming you back for the third visit soon!

We wish you the best.

Kind regards,
Hanny Zulfina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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