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Tondz
Sydney, Australia
Unmissable lifetime experience - Royal service at its best
5.0 of 5 bubblesReviewed 17 May 2022
This place is the perfect example of royal living.

We booked the hotel for our honeymoon which was also our 1st ever trip to Lombok. Tugu hotel is a hidden gem in the island that is a perfect resort living and breathing the lombok culture, history and culture. The resort is spread across 7 hectare land, sorrounded by pristine white sand torquoise blue beaches, lush green landscape, coconut trees, Rinjani mountain on other side and Heritage museum glorifying the lombok & Balinese history. Words cannot describe the exceptional customer service provided by the staff - Faisol, Dedy, Hadi, Ruslan, the flower man, the housekeeping staff - treated us like royalty.

To start with the property has a private beach overlooked by the mountains. The hotel is eco-friendly and is reflected in the amenities and smart ways of using natural product. A simple example being papaya trunk straws which was unique. Each room is unique and no 2 rooms have the same furniture or decor. We stayed in the bungalow which was close to the dining area and the beach front.

The service was 7 star! Right from the moment we were picked up from the harbour to the moment we left, everything was perfect and beyond expectations. At every meal, the staff laid a beautiful message written on leaves. The flower man presented us with uniquely flower arrangements every morning and the towel man made unique towel shapes such as monkeys, swans and elephants.

The ever smiling staff made special candle light dinners arrangement at the beach and also served us with high tea at the beach as we lazed on the sand and hammock.
One of the highlights of the trip was the half day trip to the Gili islands where we weren't expecting to snorkel. But instead the instructor persuaded us and taught us to snorkel which was the best decision ever. To see sea turtles, corals and numerous types of fish was pure bliss. Nangi the diving isntructor was an awesome guide and teacher.
We were treated as a family and this unique experience will forever be etched in our memories. While we checked into the hotel with some level of expectations, we left the hotel with a lot of emotions as if we were leaving family behind.

We will return again not just for the excellent facilities and nature but for the exceptional service.
Date of stay: April 2022
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    Reviews (1,261)
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    52 - 57 of 1,262 reviews
    Reviewed 17 May 2022

    We stayed in 3 villas @ hotel Tugu Lombok during the Lebaran holiday and it turns out to be one of our best and most memorable so far. Though quite far from the airport (about 2h by car) but with breathtaking view overlooking the Gili island with crystal sand beach, it is well worth your extra time. Despite the very huge premise, the hotel itself like a boutique style hotel as only a limited number of villa and bungalow for guests. So do expect that you will have a lot of privacy. What makes our stay even better are the staffs of the hotel. All the requests from us are perfectly catered by hotel staffs professionally including some last minus request to prepare food out of the menus. I couldnt thank them enough to make our vacation memorable. Well done and keep going the team. 5 stars, no doubt.

    Date of stay: May 2022
      • Rooms
      • Cleanliness
      • Service
    Thank Le P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 14 February 2022

    We have been to hundreds of places around the world, but this has been definitely the most memorable experience. Staff (Aga, Ruslan, Agus, Dedy..) were simply amazing. The room villa was majestic. The hospitality at the restaurant was outstanding. We had a boat tour, a one-day tour to the mountain and around Lombok and all arrangements were perfect. The beach was so beautiful and clean. The architecture of the hotel is so beautiful it is with harmony with nature and every corner of it tell a different story about Indonesia. For art and antique collectors it is a heaven…. It is definitely a place that we will not forget and will look forward to coming back again and again.

    Date of stay: February 2022
    Trip type: Travelled as a couple
    Thank sohsal1
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 29 December 2021

    Our stay in Tugu Lombok was excellent, the beautiful authentic area combined with a friendly staff and excellent food made it perfect. The room was clean and spacious. The hotel offers boat and snorkling trips to the Gili Islands that are very close by (30 minutes). Breakfast hours from 7-11 are very flexible as well as lunch and diner. The menu is divers with lot of healthy juice mixes and salads. But also fish and meat are available as well as Indonesian dishes.

    Room tip: Different rooms from 40m2 to villas of 140 m2 for bigger groups, rooms with garden view are very nice and close to sea
    Date of stay: December 2021
      • Sleep Quality
      • Cleanliness
      • Service
    Thank Janblaauwindo
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 21 November 2021

    We rented a one room villa with a private pool for 5 nights in November, 2021. The whole area was in COVID recovery mode, so there were some details that were not at the level that the resort is renowned for. Nevertheless, our stay was very, very top-end, especially thanks to the staff and affiliates. We are very comfortable highly recommending this resort to a couple looking for a place to snorkel, swim, eat, and interact with fine people. We hope to return soon

    Date of stay: November 2021
      • Rooms
      • Cleanliness
      • Service
    1  Thank 8,005,551,212
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 21 September 2021

    Our experience staying in Tugu hotel was absolutely incredible and hands down the best resort that we have stayed in Lombok so far. The resort is the perfect paradise getaway location as it has everything you need. Starting from a quiet and peaceful beach, beautiful rooms, great food and amazing service.

    The service staff at Tugu are one of the most efficient, polite and professional that you will experience. The hotel has everything you need to escape and relax. The resort staff Pak Ardian and his team made the experience smooth and perfect along every step. Their attention to detail for the guests is at the highest standards. Hotel Tugu is 100% on our return stay list in Lombok and already missing that place so much.
    Thank you to all the Staff

    Date of stay: September 2021
      • Value
      • Rooms
      • Service
    1  Thank SahilG1985
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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