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paul
United Kingdom

Too good Tugu

5.0 of 5 bubblesReviewed 4 Apr 2024
No exaggeration to say one of the nicest hotels I've ever stayed at. Beautifully laid out hotel on stunning beach with amazing offshore coral. Great people and service, exquisite food and cocktails! Impressive attention to detail. Good value for the high quality
Date of stay: February 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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        Reviews (1,264)
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        4 - 9 of 1,264 reviews
        Reviewed 27 February 2024

        Loveliest place in the Bali / Lombok area. ( it’s on Lombok close to the Gili’s) Stunning. Huge piece of land with only a small number of rooms. Nice long sandy beach water calm when I was there. Filled with traditional art. Great food. Kinda perfect in general

        But the best part is the lovely people who work there. They know your name by the time you arrive. Dietary restrictions. And they do their jobs well. But most of all they are incredibly kind and genuine. Special nods to Mr Agus and Mr Ardian. And the owner was there when I was there. And she is lovely as well

        Room tip: I went late February. Considered rainy season. Weather was lovely. I am sure it does rain sometimes but I would definitely go again this tim
        Date of stay: February 2024
        • Trip type: Travelled solo
          • Location
          • Service
        1  Thank Jaz212nyc
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 18 February 2024

        Nice hidden gem in Lombok with a beautiful white beach, lovely villas and fantastic service. Everything just works so so smoothly - room, tours or general advice. Most friendly staff. Food was delicious and lots of dishes to choose from. Superior to all those big hotel chains.

        Date of stay: February 2024
        • Trip type: Travelled with family
          • Value
          • Location
          • Service
        Thank Borsobjorn
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 6 February 2024 via mobile

        A little bit of peace and tranquility after a long tour through Indonesia. This hotel lives up to its reputation - pristine beach, beautiful grounds and pools, unique antique-decorated rooms, great food and all delivered by the friendliest staff. Nothing is too much trouble for the staff here and they clearly take pride in making this hotel the go-to place in Lombok. Don’t waste time looking at others…just book Hotel Tugu!

        Room tip: I was here in Feb 2024 and it was very quiet. I literally had the whole hotel to myself on one day!
        Date of stay: February 2024
        Trip type: Travelled solo
        Thank richardodavies
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 15 January 2024

        - Our expectations were exceeded from start to end… like at the other Tugu locations we went to (hotels Malang and Blitar, restaurants in Jakarta, eg Kunstkring)
        - Super friendly, professional staff who have an eye for every detail
        - Amazing ambiance, architecture and surroundings; we really have never seen anything like this before
        - You feel the Tugu concept in everything. The hotel was set up with a true vision and the concept is consistently applied in everything (we keep on loving the handwritten welcome leafs, each time we get one!)
        - We can’t think of anything not tasteful. It’s all beautiful and spot on; antique (like) furniture, garden layout, villa design, swimming pools, bar & restaurant music…)
        - The team goes out of its way to make you feel comfortable and feel at home, eg the cleaning man decorating your room with towels turned into a monkey shape
        - And all of this at prices that are WAY below 5 star hotel prices in Europe and the US!

        Date of stay: January 2024
        Trip type: Travelled as a couple
        Thank Huib V
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Faisol Amri, General Manager at Hotel Tugu Lombok, responded to this reviewResponded 25 January 2024

        Dear Mr. Huibert,

        Thank you for your incredibly heartwarming review! We are overjoyed to read about your experience at Hotel Tugu Lombok, and we're grateful for your kind words.

        It's fantastic to know that your expectations were exceeded from start to end, and that you've also enjoyed our other Tugu locations and restaurants. We appreciate your compliments on our super friendly and professional staff, who pay attention to every detail to make your stay special.

        Your acknowledgment of the amazing ambiance, architecture, and surroundings warms our hearts. We are pleased to hear that you resonate with the Tugu concept, and we're touched that you appreciate the handwritten welcome leafs – a small touch that we believe adds a personal and thoughtful element to your experience.

        It's wonderful to hear that you found everything tasteful and beautiful, from antique-like furniture to the garden layout, villa design, swimming pools, and the ambiance in our bar and restaurant. We're also glad to know that the team's efforts to make you feel comfortable and at home, such as the creative towel decorations, left a positive impression.

        Thank you for highlighting the value for money, and we're thrilled to provide a memorable experience at prices that exceed expectations.

        We can't wait to welcome you back for another exceptional stay at Hotel Tugu Lombok!


        Warm regards,
        Faisol & the whole family of Hotel Tugu Lombok

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 8 January 2024 via mobile

        We had a fabulous stay at the Tugu Lombok. The rustic, charm and the exceptional friendliness of the staff was amazing. The 1 hour 45 min drive from the airport was worth it. The rooms were lovely and well equipped. The staff were exceptional with our two daughters. Arranging activities with them and interacting with them. The food was lovely.
        We did feel that the hotel would benefit massively from an air con restaurant as we did feel it was too hot for the children at times. Some scheduled activities would also be amazing. Maybe some yoga, kids activities etc.

        Room tip: Glass around the pool was a worry. The spa is wonderful !
        Date of stay: January 2024
        Trip type: Travelled with family
        Thank KEDDP
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Faisol Amri, General Manager at Hotel Tugu Lombok, responded to this reviewResponded 26 January 2024

        Dear Mr. and Mrs. Parker,

        Thank you for sharing your fabulous experience at Tugu Lombok. We're thrilled to hear that you enjoyed the rustic charm, exceptional friendliness of our staff, and the overall stay at our hotel.

        It's heartening to know that the drive from the airport was worth it and that you found the rooms lovely and well-equipped. We're glad to hear that our staff went above and beyond to make Bo’s and Belle’s experience special by arranging activities and interacting with them.

        Regarding your suggestion for an air-conditioned restaurant, we want to express our gratitude for your understanding of the challenges involved in adding air conditioning to an unwalled restaurant. Preserving the open-air setting and the natural ambiance of our dining spaces is part of the unique experience we aim to provide. However, we appreciate your feedback, and we'll continue to explore ways to enhance the dining experience, especially for families with children.

        Your suggestion for scheduled activities, such as yoga and kids' activities, is also appreciated. We'll consider ways to incorporate more structured activities while maintaining the relaxed and laid-back atmosphere that our guests appreciate.

        Thank you for choosing Tugu Lombok, and we look forward to welcoming you back for more memorable moments in the future.


        Warm regards,
        Faisol & the whole family of Hotel Tugu Lombok

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        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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