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Hannah Collins
Stayed four nights over Christmas 2019
5.0 of 5 bubblesReviewed 9 Jan 2020
Our stay at the Oberoi was one of the best of my life! The hotel is absolutely beautiful in an amazing setting and the service was the best I have ever experienced, and we have travelled a lot. I cannot recommend the Oberoi more. All the little touches were incredible and it was so relaxing. Staff were all amazing. Perfect if you want to get away from it all!! Best hotel I have ever stayed in. My only regret is not staying longer!

Hannah
Date of stay: December 2019Trip type: Travelled as a couple
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Reviews (1,192)
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Reviewed 8 January 2020

This resort is incredible!! Hands down the best 5 star that I’ve stayed in anywhere in the world. The resort itself is magical... pristine gardens, stunning pool, ocean views and wonderful facilities like the beach club and spa. But it was the staff that overwhelmed me with their kindness, attentiveness and above and beyond service. This hotel now holds a special place in my heart! Thank you Oberoi team xx

Date of stay: January 2020
Trip type: Travelled as a couple
Thank elaine c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheOberoi_Lombok, General Manager at The Oberoi Beach Resort Lombok, responded to this reviewResponded 10 January 2020

Dear Guest,

Thank you for your lovely review of our resort post your stay with us. We are delighted that you cherished each moment in our surroundings and that the team ensured you carried back fond memories of your time with us. I have shared your compliments with everyone in the hotel and I have no doubt that your acknowledgement of our efforts will motivate all of us to do even better with each passing day.

Thank you once again for all your lovely comments and we eagerly await your next visit to The Oberoi Beach Resort, Lombok. Should you require any further assistance, please do not hesitate to contact me.

Kind regards,

Sunit Mukhija
Hotel Manager
Email: generalmanager.lombok@oberoihotels.com

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Reviewed 8 January 2020 via mobile

99.9 % of us will never be lucky enough to employ a butler - but if fancy experiencing what it could be like then check in to this hotel.
I gather from the manager The Oberoi have there own training school in India to make sure the staff are above and beyond anything else you ha
age I had had in Ubud so didn’t feel I could justify it - that is my only one very small criticism.
If you are thinking of coming here it’s truly romantic and exceptional- book it now!

Date of stay: January 2020
Trip type: Travelled as a couple
1  Thank 147vickyd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheOberoi_Lombok, General Manager at The Oberoi Beach Resort Lombok, responded to this reviewResponded 10 January 2020

Dear Guest,

Thank you for taking the time to review our resort post your recent stay on this forum. We are delighted that you enjoyed your stay with us and found everything to be pristine. We sincerely and eagerly look forward to seeing you back each year.

Thank you once again.

Kind regards,

Sunit Mukhija
Hotel Manager
Email: generalmanager.lombok@oberoihotels.com

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Reviewed 6 January 2020 via mobile

We stayed at the Oberoi Lombok for 4 nights and although it was the rainy season, we had a great stay.

The property is gorgeous and very well maintained, the restaurant is excellent and almost worthy of a Michelin star, but what really sets this hotel apart is the staff.

The team of this hotel goes well beyond the call of duty to ensure every need is met. From the concierge arranging activities to the perfect housekeeping staff, the entire team is outstanding.

Just to illustrate this: housekeeping noticed my laptop screen could do with a clean and they left a special screen wipe in the room and tied up loose cables with velcros. I have never seen this in 30 years of travelling!!

Top marks all around!

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank traveller973
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheOberoi_Lombok, General Manager at The Oberoi Beach Resort Lombok, responded to this reviewResponded 7 January 2020

Dear Guest,

Thank you for your lovely review of our resort post your stay with us. We are delighted that you cherished each moment in our surroundings and that the team ensured you carried back fond memories of your time with us. I have shared your compliments with everyone in the hotel and I have no doubt that your acknowledgement of our efforts will motivate all of us to do even better with each passing day.

Thank you once again for all your lovely comments and we eagerly await your next visit to The Oberoi Beach Resort, Lombok.

Should you require any further assistance, please do not hesitate to contact me.

Kind regards,

Sunit Mukhija
Hotel Manager
Email: generalmanager.lombok@oberoihotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2020 via mobile

We arrived for Christmas week to a lovely hotel on gorgeous ocean front and spacious gardens. Our room was a very comfortable large and spotlessly clean. We had three days of scuba trips with the great on site PADI diving team and a day travelling around with a driver/guide and an afternoon in the spa. All of which we thoroughly enjoyed . The food was exceptional. Each day all of the staff whether servicing the room or bringing us meals or drinks or indeed fetching ginger tea for a sore throat , were above and beyond. Thank you all , we had an incredible week with you all.
We would highly recommend this quiet comfort resort for anyone who values luxury and the personal touch .
While we had a glitch with the groups failure to arrange our transfer to its sister hotel in Bali, the staff swiftly did their utmost to organise an alternative flight.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank 452bellak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheOberoi_Lombok, General Manager at The Oberoi Beach Resort Lombok, responded to this reviewResponded 3 January 2020

Dear Guest,

It was a pleasure to meet you during your stay at The Oberoi Lombok.

Thank you for your lovely review of our resort post your stay with us. We are delighted that you cherished each moment in our surroundings and that the team ensured you carried back fond memories of your time with us. I have shared your compliments with everyone in the hotel and I have no doubt that your acknowledgement of our efforts will motivate all of us to do even better with each passing day.

I do apologize for the inconvenience caused with regards to your travel.

Thank you once again for all your lovely comments and we eagerly await your next visit to The Oberoi Beach Resort, Lombok.

Kind regards,

Sunit Mukhija
Hotel Manager
Email: generalmanager.lombok@oberoihotels.com

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Reviewed 29 December 2019

I can’t believe that it took me so many months to finally write a review on what my 6 year old(aka DAKSH) considers his best holiday ever.
Property is large, beautifully kept and rooms are spacious. Hotel is strategically located close to Gili islands. We had heard of the hotel hospitality from our friends but having to experience it was indeed something. We had booked a standard room. There was a small glitch in the toilet drain( which is extremely unlike Oberoi). The hotel upgraded us to a Villa and also threw in complimentary massage all of them as token of apology. We were overwhelmed. This was indeed hospitality at its very best.
Staff was really kind and friendly. Every morning my six year old Son would just leave the room and spend hours with the staff who would engage him, play with him. Perfect for me and my Wife as we got plenty of time to each other. There were plenty of activities for kids such as pottery, cooking, Scuba diving. Snorkeling is complimentary for guest.

Our special thanks to Hengky who made our stay absolutely memorable. Thanks to Sumit as well.

My only feedback would be to keep some section of the restaurant under air con as Lombok weather can be hot. Overall fantastic property and highly recommended.

Date of stay: June 2019
Trip type: Travelled with family
1  Thank Vikas1804
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheOberoi_Lombok, Manager at The Oberoi Beach Resort Lombok, responded to this reviewResponded 29 December 2019

Dear Mr. Kumar,

It was great to have you and your family stay with us. Thank you for taking the time to review our resort and for your kind comments. I am delighted to hear that you enjoyed your stay with us and that my team looked after you well. Your kind words of appreciation for our team members is much appreciated.

It was a pleasure meeting you all and specially Daksh. We all miss him here. We thank you for your support and patronage and look forward to welcoming you back in the future.

If I can be of any further assistance please do not hesitate to contact me.

Kind regards,

Sunit Mukhija
Hotel Manager
Email: generalmanager.lombok@oberoihotels.com

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