4D3N family trip
Check-in
It was either by oversight or language differences that a reservation for smoking room was made. This was only reveal at check-in. I was at total shock. I tried remedy by accepting that i have made a mistake and asked if there was any non-smoking rooms. The answer was "fully booked". I was willing to pay and enquire how much it will cost to upgrade and the answer was somewhat "snobbish": "fully booked". I tried one last time and asked the availability for the other 2 nights. The same answer "fully booked" in the "cannot be bother" manner. This was added by "is it okay?" In addition to verbal English, I tried using google translate in written form to translate to Japanese throughout the process to ensure that the correct message is provided. The answer and service provided did not seem to reflect language barrier but terrible service quality; right at the front desk.
Room
Anyhow, we were given a corner room (it was later to my realise that smoking is not allow in the room, so it leaves you only with smoking in the corridors. i assume it as a "punishment" to be given a corner room as it seems to be the centre where all the smoke meets for two corridors). It is therefore not surprising that the room and all its contents smells of smoking. Feel bad for my child to having bear this for 4D3N.
Standard room size. While some may see it as outdate but i seem to prefer to standard light switches at the bedside cupboard.
The bathroom / toilet was raised by say about 6 inches. So, you will have to be very careful when you go to the bathroom, especially at night.
The room safe is one of a kind. It comes with a security card to lock and unlock. Don't ask me the level of security but just have to trust it.
Sleep quality
Nil given the smell of smoking.
Location
Yes. it is a good location. Within close proximity (walking distance) to train station, main shopping mall and food. There is a 7-11 just round the corner. Nothing to worry if you are hungry in the middle of the night.
Breakfast
Buffet breakfast including in the package. Standard variety and taste. Great view as the venue is in the top floor of the hotel.
Conclusion
I must congratulate the hotel for having such a good business and be fully book during the holiday session. Given the hardware (good location), service volume in quantity is unlikely to be a problem. However, the software (service quality) is also important. The seemingly "snobbish" altitude, giving the impression that "we have too much business", together with the "impressive question", means very unlikely return. Considering an average person spends 8 hours sleeping and 1 hour on each meal at home. This is more likely so for the average hotel guest. The average hotel guest spend most of their time in the hotel sleeping. In this experience, the average room and terrible service outweighs the good location of the hotel. I regret to have made reservation and stay with this hotel.