-new ish feeling hotel
-good breakfast
-ok check in process, not clear how to use the parking space near the hotel
-not good that in april, when it was still coldish weather, the central heating was not strong and that the solution provided was to get more blankets
-good lounge in basement after onsen
I visited OMMO for the first time. There were many cute stuffed animals from the Asahikawa Zoo throughout the hotel, which made me feel delighted and excited. Additionally, the lobby and room interiors had a cute, warm atmosphere, as if animals could appear at any moment, allowing me to relax and feel healed.
I have booked a series of hotel stays for my family's trip to Hokkaido and because many of these hotel websites are Japanese only or machine-translation, four of the five hotels contact me right back the next day to confirm details, except this one... Mysteriously, somehow the date for this one was obviously wrong (earlier by two months!) while every other hotel just got everything right in the first place. Murphy's law I guess ...
Yet, because on its website my booking still shows as "upcoming"，I only find out the last minute before I go ...
I call the hotel to explain and the answer I got is "you can pay again to get a right date for your stay" ...
Like what? OMO7 is the only hotel in Asahikawa?
Shouldn't the hotel inform me about this two months ago on the wrong booking date that I was already no-show? So at least I get to re-arrange for the family trip in advance
Instead, what I heard from them, is that the Hoshino Group doesn't do that.. what does that even mean?
I’m very surprised by the relatively low rating of this hotel. We had a very good experience here, and found the room to be spacious and comfortable (though fairly typical old-school Japanese hotel). Service was good overall and the breakfast was delicious.
The hotel is located in the best part of Asahikawa, near the main train station and the very cool and fun shopping street.
The hotel also has an outdoor parking lot located immediately behind the hotel.
Our only hiccup was that we arrived slightly before the 1500 check in time (we arrived at 1440) and were told we had to wait until exactly 1500 to check in. This is Japan and I appreciate being a stickler for the rules, but sometimes good customer service is about making calculated exceptions. Maybe next time.
We would certainly recommend this place to others.
Stayed here for a few nights in Asahikawa. The hotel amenities are ok, staff reasonably friendly. The rooms are a bit strange, the single rooms remind me of university accommodation (attached table and sofa in corner).
Dear MichaelJT19 san,
Thank you for staying with us at Hoshino Resorts OMO7 Asahikawa and for taking the time to share a thoughtful review! Your honest comments regarding the design and atmosphere have been shared with the rest of the team. Thank you again for sharing your experience, and we would certainly welcome the opportunity to serve you again at OMO7 Asahikawa should your travels bring you back to Hokkaido.
Sincerely,
Guest Relation Manager
