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Reviewed 13 July 2018 via mobile

Would like to say we spent all of our time around the pool as the service we got from there was the best and that was all down to franky nothing was ever to much to ask for he always served us with a smile and was the best service around although the beach bar was ok to

Stayed: July 2018, travelled as a couple
1  Thank Sylvia U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director de Relaciones con Clientes at Sensatori Resort Punta Cana, responded to this reviewResponded 22 July 2018

Dear Sylvia U,

Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.

Sincerely,
Sensatori team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2018 via mobile

Again upgraded to honeymoon suite that is the only plus
This is a sensatori hotel in name only
Can’t imagine tui are happy with the brand name put on this? Staff are ok there just doing there job only give it 100% when a boss is about
giving your room no every time you get to restaurant is stupid food is ok mostly cold tho specially ones are better
Don’t have lye in or you won’t get a sun bed
The nickoldeon side makes it feel like your not at a special resort and didn’t go in school holiday
Not relaxing as a sensatori should be
In the restaurants the waiters come and ask for your drink order that then takes forever to come and they don’t leave the bottle so you keep having to ask for a refill again not relaxing
All in all just feels cheap
Only 2years old but seems dated (but I guess that’s because it’s not European)
But I’ve been to sensatori Mexico which was 100% better

Stayed: July 2018, travelled as a couple
2  Thank 72uni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at Sensatori Resort Punta Cana, responded to this reviewResponded 15 July 2018



Dear 72uni

On behalf of the all staff and the management team at Sensatori Resort Punta Cana we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations.

We are truly very sorry for what seems to have been a disappointing stay. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our expeirence.

We would like to continue our communication with you , Please do not hesitate to contact the customer service department at customercare@karismamexico.com so your comments and experiences can be personally attended.

Kind Regards,

Your Hotel Management

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Reviewed 13 July 2018 via mobile

The pool area at the hotel was the best, absolutely fantastic service from Frankie the bar attendant. Always happy nothing was to much. He was great to around. Frankie was everyone’s friend. Thanks Frankie.

Stayed: July 2018, travelled as a couple
1  Thank Philrodda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director de Relaciones con Clientes at Sensatori Resort Punta Cana, responded to this reviewResponded 19 July 2018

Dear Philrodda,

Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.

Sincerely,
Sensatori team.

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Reviewed 13 July 2018 via mobile

The best part of this holiday was the weather and the outstanding customer service from the pool bar big well done to frankie,never failed to bring drinks over ,very helpful always happy smiling not too keen on his singing lol

Stayed: July 2018, travelled with friends
2  Thank Denise R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director de Relaciones con Clientes at Sensatori Resort Punta Cana, responded to this reviewResponded 22 July 2018

Dear Denise R,

Thank you for your kind review!

We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

Sincerely,
Sensatori team.

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Reviewed 13 July 2018

Tropical Paradise. Room facilities and service completely 5 star. Staff cannot do enough to help. Food choices beyond compare. may we mention but a few of the staff who made our stay an exceptional one. Solangie and Luis at the beach. Marista, Cristobel, Francisco, Yesenia, Hector (the entertainer) Edwin Sansawly and the lovely Stephanie at the Jazmin Bar. This resort is amazing the Tui staff are on hand consistently the trips we have done were great and good value for money. So to Stacie, Sandro and Co. thank you soo much. see you next year. They have got it so right with plenty of adult only areas if this is what you want. Coupled with Family areas and entertainment to suit. The very professional Night show team are beyond belief. The shows that they put on have to be seen to be appreciated. The gourmet village atmosphere is exceptional. Entertainment and pre dinner drinks here are great. I cannot rate this resort highly enough. This was our third visit and we are already booked for May 2019.

Room Tip: Adult only areas for couples.
  • Stayed: May 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank trypist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director de Relaciones con Clientes at Sensatori Resort Punta Cana, responded to this reviewResponded 19 July 2018

Dear trypist,

Thank you for your kind review!

We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

Sincerely,
Sensatori team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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