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Reviewed 4 weeks ago

In the heart of Beverly Hills, short walk from Rodeo Dve and nearby restaurants. Fantastic location, beautiful hotel and restaurant, and fabulous rooftop pool area. Friendly, knowledgeable and accommodating staff. Complimentary hotel drivers were especially appreciated as one of my sisters had sprained her ankle, and we otherwise would not have been able to get out and about as easily. Would love to return again.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
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Review collected in partnership with this hotel
2  Thank denisetP5502ZD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded 4 weeks ago

Dear denisetP5502ZD,

I would like to take the opportunity to thank you for your time and great feedback which I was thrilled to share with the entire team. Outstanding service is what we strive for and your feedback is extremely important as it enables us to continually improve our service standards and provide a memorable experience to our valued guests, such as yourself. We all hope to be able to welcome you back in the not so distant future.

Kind regards,
Robert Hamann
Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

I always enjoy my stay at the L'Ermitage. The staff are pleasant and accommodate your every request. It is beautiful property, the bed is comfortable and the location is super convenient for walking to rodeo and many amazing estaurants!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank 679jennettew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded 4 weeks ago

Dear 679jennettew,

Thank you for taking the time to share your experiences with us! We are delighted to hear that you continue to enjoy your stays here at Viceroy L'Ermitage Beverly Hills, and have found our staff and accommodations meet your needs. We will be sure to pass along your kind words to our teams, and hope that your travels bring you back to Beverly Hills again soon.

Best,
Robert Hamann
Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

Just a quick one nighter for gay pride. The view and balcony was not great but the overall customer service made up for it. The room service breakfast was amazing! Best I’ve ever had. They gave us a late check out and that was awesome to get to enjoy it a little longer. We will be back.

  • Stayed: June 2018, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank tdhayes42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded 16 June 2018

Dear tdhayes42,

On behalf of all team members here, I would like to personally thank you for choosing to stay with us during your last visit to Beverly Hills. I was extremely pleased to read that our team took excellent care of you and met your expectations. We will be sure to pass along your kind words to our teams. We can’t wait to welcome you back for another fantastic stay!

Kind regards,
Robert Hamann
Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

This hotel was extremely comfortable. It was in a great location - easy to pull up outside. A few minutes walk from some lovely restaurants and all the amazing shopping at Rodeo Drive. The rooms are beautifully decorated and the beds were amazing. I found the bathroom setup a little strange - a sliding door and a wet room with WC and shower - the water from the shower got everywhere and it would have been better if it was a proper self contained shower. There wasn't much room anywhere to open cases, we did have to move the furniture around. So many hotels these days are still geared towards the old style suitcases - most cases now take up double the space.

We were also put in an 'adjoining room' which meant we could hear the noisy family next door at all times. We spent a lot of money on a junior suite and i was a little disappointed that we were woken up every day and kept awake at night.

Beverly hills is a quiet area and it was a shame that the hotel bar closed at 11pm. I was shocked to hear last orders being called at 1040pm on a Friday night.

We had breakfast every day at the restaurant and it was amazing. Beautifully prepared and fresh. It was also quite reasonable, considering we were in Beverly Hills.

The hotel gym was also good. It had plenty of equipment. New and well looked after.

Overall this is a good hotel.

Room Tip: Make sure you don't get an adjoining room!
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded 16 June 2018

Dear Amy M.,

On behalf of all team members here, I would like to personally thank you for choosing to stay with us during your last visit to Beverly Hills. I was extremely pleased to read that our team took excellent care of you and met your expectations. Outstanding service is what we strive for and your feedback is extremely important as it enables us to continually improve our service standards and provide a memorable experience to our valued guests, such as yourself. We hope that your travels bring you back to Beverly Hills again soon!

Best,
Robert Hamann
Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 12 June 2018

Hotel is beautiful, spacious and comfy. Price is pretty high but we got complementary suites with beautiful view and close to rodeo drive. Definitely will stay here again either with family or girlfriends trips.

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded 16 June 2018

Dear TripAdvisor Member,

Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that our team took excellent care of you. Outstanding service is what we strive for and your feedback is extremely important as it enables us to continually improve our service standards. We hope that your travels bring you back to Beverly Hills again soon!

Best,
Robert Hamann
Director of Front Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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