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“Decent location on main road near Snow Summit, Bear Mountain and Village”
Review of Snow Lake Lodge

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Snow Lake Lodge
Ranked #12 of 19 Hotels in Big Bear Region
Reviewed 7 March 2017

My family stayed here over New Year's weekend in a one bedroom suite, via timeshare exchange. Southern California hadn't seen that much snow in 5 to 10 years, so the snow sports was fantastic. Big Bear is *quaint* and with a very provincial or *country* feeling. Mobile data/internet is well known to the locals as being very poor in all parts of Big Bear. Do not expect the location amenities to be on par with Vail or Tahoe.

The good:
**The suite comes with a serviceable full kitchen, living room with a Queen size pull out couch, two bathrooms, and master bedroom. There was a gas fireplace. There was no separate dining table, only a breakfast bar with tall stools.
**The master bedroom and the living room area were separated with doors, but connected at the front door with a very small entrance area about the size of a closet. In this way, the cold air could be shut out and the warm air kept in.
**The bathrooms had that special heater/fan, which made the bathrooms the coziest place in the apartment.

**Location-- easy drive to Bear or Snow Summit mountains. Also very close to Bear Village. It is *not* walking distance to either place. I thought that there would be public transportation (city bus) or hotel shuttle to mountains or village, but alas no.

The bad:
**The WiFi in the hotel was terrible. The best reception was outside of the building or right up against the window which for us faced the street.
**We never figured out how to use the gas fireplace. No instructions in the apartment. It was not intuitive at all, and different from other gas fireplaces we've encountered before.
**The room was consistently cold and there was no way to increase the heat. It could be that the weather was colder than normal, but it made us all fairly grumpy to be chilled even indoors.
** No elevators!
** Parking was limited. Only half of the spaces were covered. Only one car per room. All that snow had to be plowed away, and that meant no street parking! I had to park about 5 miles from the hotel in the lot for a National Park picnic area. I paid $5 per day for the special permit.

Bottom line: The location of the hotel and its affordability (time share exchange), means that I will likely book here again. Next time, I'll ask for a room with good wifi!


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Tips: When you book, ask for a room with good WiFi. It turns out that some rooms get better reception than others.

Room Tip: Ask for a room with good WiFi.
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  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank KeenieBeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, General Manager at Snow Lake Lodge, responded to this reviewResponded 7 March 2017

We appreciate your comments about your stay with Snow Lake Lodge. We are always happy to learn that our guests enjoyed our accommodations and amenities. We could not agree more with your comment about our resort being an unbeatable deal. Thank you for informing us about the minor things that you thought needed enhancements. This will greatly assist us in making continuous improvements to our resort. We look forward to your return soon.

Snow Lake Lodge Management

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11 - 15 of 89 reviews

Reviewed 7 December 2016

Stayed here with the family (adult children). They had a blast at the ski slopes. Very close to The Village shopping and dining. Office staff was very accommodating and attentive. Beds are very comfortable. Each room had its own gas fireplace which was really nice. There is no view of the lake. Could not hear the cars on the road like others have indicated. Would definitely stay here again.

Room Tip: No elevators; 3 stories high.
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  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank SturgisTraveler_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, General Manager at Snow Lake Lodge, responded to this reviewResponded 17 January 2017

Thank you for taking the time to provide us with your comments of your stay with Snow Lake Lodge. The ski season is such a beautiful and enjoyable time of year and we are so happy to learn that you enjoyed our accommodations and amenities. It iis our goal to ensure that you have the utmost pleasurable and memorable time. We anxiously await your return.

Snow Lake Lodge Management

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Reviewed 25 October 2016

The lodge was roomy with nice kitchen area; however, there were no key or matches for the two fireplaces. You can hear the cars from Big Bear Blvd and the sheets felt as if too much bleach was used on them. I spent $161.00 for Saturday night and honestly do not fill it was worth the price.

  • Stayed: October 2016, travelled with family
    • Value
    • Rooms
    • Service
1  Thank jagreenlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, General Manager at Snow Lake Lodge, responded to this reviewResponded 17 January 2017

We appreciate you taking the time to provide us your feedback. We apologize that we did not meet your expectations. Your input is welcomed as it provides us an opportunity to hear our guests' concerns and make improvements to enhance their overall satisfaction.

Snow Lake Lodge Management

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Reviewed 14 October 2016 via mobile

Although the description of this timeshare community does not get very high scores from most.....I have to share how nice customer service and housekeeping are. I had said we were celebrating our 50th anniversary and wanted a room on the third floor in the back. I had heard the third floor had high ceilings and the two fireplaces were neat. It certainly is a long way up due to no elevator....but when we opened our door...on the counter was a bottle of bubbly, two wine glasses and chocolate kisses spelling love. I thought this was do very nice. We were contacted via phone regarding activities going on and what housekeeping we desired. Parking was not an issue but we were there at a down time. The rooms are dated but some upgrades have been done and kitchen equipment was spotless.
It's location is excellent but the picture is a little misleading. It is right off the main drag. The one bedroom is rapacious and the two bathrooms great.
All and all it was a nice stay.

Stayed: October 2016, travelled as a couple
1  Thank Barbara4797
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, General Manager at Snow Lake Lodge, responded to this reviewResponded 17 January 2017

Thank you for taking the time to provide us a review. Happy 50th anniversary to both of you. We are happy to hear that you enjoyed our accommodations, amenities, location and customer service. Overall, it sounds like you had a great time. We do apologize for any inconveniences. Thank you.

Snow Lake Lodge Management

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Reviewed 5 September 2016

We traded our time share here and will not return. This is a cramped motel with block fences around the tiny pool (NO VIEW). In fact there are NO views anywhere, except the small parking lot or the next building. I guess that is why the windows are small, and there was only one in the LR and one in the BR. The place was clean but considering the lack of outside light the lighting was very poor. They did have someone checking in on the room everyday, which I guess was primarily to ration the toilet paper as we wound only get a new one when it was clear the current one was almost at an end! The one-bedroom did have 2 full baths, which meant that the LV pull out sofa would make a separate (private) room and the BR had its own bath. Big Bear is a pretty quiet place in the summer, so I wouldn't recommend it unless you have a boat or like to hike. There are a number of pretty good restaurants and the one 9-hole golf course was in good shape and entertaining. Note NO elevators so pray you're not on the 3rd floor. Parking is also VERY cramped. While the place had wifi it did not work with my Apple devices and was very poor speed. also we had cable TV in both rooms, the only received about half the channels in the bedroom, I assume because it was a reach-end of the building.

Room Tip: Its not positioned for views, unless maybe the 3rd floor could see over buildings (no elevator!) and...
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  • Stayed: August 2016, travelled as a couple
    • Value
    • Location
    • Service
2  Thank ArizonaTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, General Manager at Snow Lake Lodge, responded to this reviewResponded 20 January 2017

We appreciate you taking the time to provide us your feedback. We apologize that you had such a negative experience. Your input is welcomed as it provides us an opportunity to hear our guests' concerns and make improvements to enhance their overall satisfaction.

Snow Lake Lodge Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Snow Lake Lodge

Address: 41579 Big Bear Boulevard, CA 92315
Region: United States > California > Big Bear Region
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 19 Hotels in Big Bear Region
Price Range: RM457 - RM809 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Snow Lake Lodge 3*
Number of rooms: 37
Reservation Options:
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Also Known As:
Snow Lake Hotel Big Bear Lake

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