We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (104)
Filter reviews
104 results
Traveller rating
31
38
23
7
5
Traveller type
Time of year
LanguageAll languages
31
38
23
7
5
Show reviews that mention
All reviews no elevator full bathrooms living room third floor barbecue area big bear short getaway great place to stay air conditioning hot tub unit timeshare kitchen snow summer village lake
Filter
Updating list...
18 - 23 of 104 reviews
Reviewed 11 August 2017

Very friendly and helpful staff. The room was very nice however the carpets were in dire need of shampooing! None of the units have air conditioning and Big Bear's daily termperature was above normal. Each unit has two portable fans which really helped out at night.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tom O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Manager at Snow Lake Lodge, responded to this reviewResponded 11 August 2017

Dear Tom,

We appreciate you taking the time to provide us your feedback! We are thrilled to hear that guests enjoy our accommodations and had a great time. We apologize for any inconvenience that you experienced in regards to the carpeting and will be looking into the matter. It is our goal to provide the highest level of guest satisfaction. Thank you for your recommendation. We look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2017 via mobile

I liked the high ceilings and the staff was very friendly. Unfortunately their after hours check in procedure needs some attention. They gave us the code to get our room key from a lock box, however failed to give us our room number (this is kind of essential). Also, when Housekeeping came, they didn't clean, they just collected the trash (and left some on the floor by the can) and gave us some new towels. My biggest gripe is that they didn't leave an extra toilet paper roll in the bathroom and there was no one to call outside of their office hours (9-7). If they get their attention to details ironed out, this would be a great place to stay!

Stayed: July 2017, travelled with family
Thank Elyse A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Public Relations Manager at Snow Lake Lodge, responded to this reviewResponded 29 September 2017

We appreciate your comments about your stay with the Snow Lake Lodge. While we are happy to hear that you thought our staff was very friendly, it is unfortunate to hear that our resort did not meet all of your expectations. Thank you for informing us about the areas of our resort that you thought needed more attention and that were an inconvenience to you during your stay. This will assist us in making continuous improvements to our resort. Your feedback is very valuable to us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2017

This is a timeshare that rents units that are available. The bedroom has a king and lots of space. The living room/kitchen/dining area is all together but I found it attractive and comfortable. The staff is helpful and nice. There is a pool. By the office is a comfortable common area that is open for use when the office is open. There are grills and picnic tables. Some parking is covered.

  • Stayed: June 2016, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank arlene821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, General Manager at Snow Lake Lodge, responded to this reviewResponded 17 May 2017

We appreciate you taking the time to provide us your review. We are so happy to learn that you enjoyed our accommodations and amenities. We are glad you found our staff to be very helpful and nice as it is our goal to ensure that you have the utmost pleasurable and memorable time. We anxiously await your return.

Snow Lake Lodge Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017 via mobile

We enjoyed the quiet weekend hiking and enjoying nature. The lodge was centrally located we had a 1 bed room suite with full kitchen and 2 bathrooms. Perfect for 4 people. The staff were friendly. The wifi was slow but otherwise great place to stay

Stayed: April 2017, travelled with family
Thank Kent R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, General Manager at Snow Lake Lodge, responded to this reviewResponded 9 May 2017

We appreciate your comments about your stay. We are always happy to learn that our guests enjoyed our accommodations and amenities. Thank you for informing us about the minor things that you thought needed enhancements. This will greatly assist us in making continuous improvements to our resort. We look forward to your return soon.

Snow Lake Lodge Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2017

Our exchange company got us into Snow Lake Lodge. It was a great choice. It's much about location, location, location. It's 1/2 mile from skiing and 1/2 mile from the "Village".
I'd recommend the stay as the one bedroom condos are spacious. And the pull out Queen Bed is conformable for your friends or those with you. While I may not stay at Big Bear again (we travel to many locations using our exchange opportunities), I'd be one to recommend Snow Lake Lodge.

Room Tip: The location is a plus. There is no elevator, but the staff are accomodating.
  • Stayed: April 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Edward J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, General Manager at Snow Lake Lodge, responded to this reviewResponded 9 May 2017

Thank you for taking the time to provide us a glowing review of your stay. We are happy to hear you had a great time. We are glad you enjoyed our accommodations and were pleased with our location. It is our goal to provide the highest level of customer service and guest satisfaction. Thank you for the recommendation. We look forward to your next visit.

Snow Lake Lodge Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews