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“Strong odor that covered up another odor in unit all 7 days and night.”
Review of Snow Lake Lodge

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Snow Lake Lodge
Ranked #12 of 19 Hotels in Big Bear Region
Reviewed 29 August 2017

Quiet. Adequately furnished. Enjoyed the King bed. The odor of insecticide or very sweet permeated the unit. We had to air out the room and stay away during the day. This activated my asthma which caused a cough at night.

Stayed: August 2017
1  Thank Cheri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Public Relations Manager at Snow Lake Lodge, responded to this reviewResponded 20 September 2017

We appreciate your comments about your stay with the Snow Lake Lodge. It is unfortunate to hear that our resort did not meet all of your expectations. Thank you for informing us about the areas of our resort that were an inconvenience to you. This will assist us in making continuous improvements to our resort. Your feedback is very valuable to us and we are looking into your concerns so that we may assure your next visit is more enjoyable.

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2 - 6 of 88 reviews

Reviewed 11 August 2017

Very friendly and helpful staff. The room was very nice however the carpets were in dire need of shampooing! None of the units have air conditioning and Big Bear's daily termperature was above normal. Each unit has two portable fans which really helped out at night.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tom O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Manager at Snow Lake Lodge, responded to this reviewResponded 11 August 2017

Dear Tom,

We appreciate you taking the time to provide us your feedback! We are thrilled to hear that guests enjoy our accommodations and had a great time. We apologize for any inconvenience that you experienced in regards to the carpeting and will be looking into the matter. It is our goal to provide the highest level of guest satisfaction. Thank you for your recommendation. We look forward to your next visit.

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Reviewed 16 July 2017 via mobile

I liked the high ceilings and the staff was very friendly. Unfortunately their after hours check in procedure needs some attention. They gave us the code to get our room key from a lock box, however failed to give us our room number (this is kind of essential). Also, when Housekeeping came, they didn't clean, they just collected the trash (and left some on the floor by the can) and gave us some new towels. My biggest gripe is that they didn't leave an extra toilet paper roll in the bathroom and there was no one to call outside of their office hours (9-7). If they get their attention to details ironed out, this would be a great place to stay!

Stayed: July 2017, travelled with family
Thank Elyse A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Public Relations Manager at Snow Lake Lodge, responded to this reviewResponded 29 September 2017

We appreciate your comments about your stay with the Snow Lake Lodge. While we are happy to hear that you thought our staff was very friendly, it is unfortunate to hear that our resort did not meet all of your expectations. Thank you for informing us about the areas of our resort that you thought needed more attention and that were an inconvenience to you during your stay. This will assist us in making continuous improvements to our resort. Your feedback is very valuable to us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2017

This is a timeshare that rents units that are available. The bedroom has a king and lots of space. The living room/kitchen/dining area is all together but I found it attractive and comfortable. The staff is helpful and nice. There is a pool. By the office is a comfortable common area that is open for use when the office is open. There are grills and picnic tables. Some parking is covered.

  • Stayed: June 2016, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank arlene821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, General Manager at Snow Lake Lodge, responded to this reviewResponded 17 May 2017

We appreciate you taking the time to provide us your review. We are so happy to learn that you enjoyed our accommodations and amenities. We are glad you found our staff to be very helpful and nice as it is our goal to ensure that you have the utmost pleasurable and memorable time. We anxiously await your return.

Snow Lake Lodge Management

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Reviewed 25 April 2017 via mobile

We enjoyed the quiet weekend hiking and enjoying nature. The lodge was centrally located we had a 1 bed room suite with full kitchen and 2 bathrooms. Perfect for 4 people. The staff were friendly. The wifi was slow but otherwise great place to stay

Stayed: April 2017, travelled with family
Thank Kent R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, General Manager at Snow Lake Lodge, responded to this reviewResponded 9 May 2017

We appreciate your comments about your stay. We are always happy to learn that our guests enjoyed our accommodations and amenities. Thank you for informing us about the minor things that you thought needed enhancements. This will greatly assist us in making continuous improvements to our resort. We look forward to your return soon.

Snow Lake Lodge Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Snow Lake Lodge

Address: 41579 Big Bear Boulevard, CA 92315
Region: United States > California > Big Bear Region
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 19 Hotels in Big Bear Region
Price Range: RM346 - RM4,176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Snow Lake Lodge 3*
Number of rooms: 37
Reservation Options:
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Also Known As:
Snow Lake Hotel Big Bear Lake

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