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- Free Wifi
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Show lessHotel is in great location to parks, nice staff, but is really showing wear and tear.
We had a super large group staying above us that shook room with loud noise from 9 to midnight. Staff all very helpful and nice. This location a gold mine. Radisson, you should invest in a remodel on a regular basis. That time is now.
My family and I been coming to this specific hotel for the past several years and we have been watching it go downhill. It seems to be getting worse and worse and dirtier and dirtier I have read the reviews that people just about the staff but we have seen the complete opposite. We usually reserve between 3 to 4 rooms a trip and stay 3 to 5 nights. Around 5 times a yr.
We have been offered free brfst buffet every time upon arrival, (we were just here in Aug) upon arrival we were told no brfst offered. The inconsistency is very hard for large groups to plan their time away when figuring in hotel stays.
Now for the ground
Our sink is literally falling out of the granite,the roof looks like it could fall in from the roon above us at any momenr, awful stained carpets,tvs are hard to see,
All the vents,sprinklers are do dirty
We will be finding a new chain for our future business.
Thank you for your lengthy review on TripAdvisor. We're sorry that you feel the hotel is continuing to decline in product and service.
The hotel is now under new ownership, and there are terrific plans for the future of our property. We hope you will continue to utilize our facility.
The front desk went above and beyond the call of Duty. My reservation said it had a king size bed but when I went to check in there wasn't one. Because of whom I made the reservations thru.... they told me it's never as what it seems the customersame are told. The hotel was full so I took the other room. As soon as there was a cancellation I got a call and was moved into the correct reserved room, instead of them just rebooting the room and leaving me where I was. Great customer service for making that happen.
This was a clean and roomy place located conveniently close to Knott's Farm. Staff is extremely friendly and accommodating. Although our late room service order showed up a bit on the cold side, every interaction was pleasant. Our room had a separate living area complete with a microwave, mini cooler, small dining table and sleeper couch which was quite beneficial when traveling with kids.