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Extended Stay America - Los Angeles - Burbank Airport
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Reviews (229)
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17 - 22 of 229 reviews
Reviewed 3 November 2017

Overall stay is not bad. We were for just one night. We got in in the morning but can't check in until 3pm. I wish we can do early checkin. We have to roam the area for 4 hours. We were pretty tired when we got in.

  • Stayed: October 2017, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Extended Stay
Thank m0cv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this reviewResponded 4 November 2017

Thank you for choosing Extended Stay America for your overnight stay. We are glad to read you had an overall pleasant time with us. Your feedback with regard to service has been shared with our front desk team to ensure a better experience moving forward. We hope you will give us another chance so we can serve you much better.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2017

Good price and convenient location. Close to attractions and stores. Also pet friendly. I will stay here again. Friendly staff,good coffee. It would be nice if you didn’t have to get your own clean towels, but that’s really not a big deal.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank kd1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this reviewResponded 2 November 2017

Thank you for the taking time to review your experience at Extended Stay America. It's so nice to know you were pleased with the exceptional service you received from our staff and our convenient location was perfect for your needs. We will share your compliments with the team to let them know their efforts are appreciated. Thank you once more for choosing our hotel, and we look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2017

In a convenient location but not a comfortable place to stay. Our first assigned room was stinky and they assigned rooms which are being renovated at the same time. You'll find a note when you enter the room that people will be coming at 8 am to do some upgrading. So annoying that repair people will be going in and out of your room. They shouldn't do business and repair at the same time. Our room phone didn't work for our 5 days stay. Breakfast is just coffe and packed muffins n bars, not good. The only thing good is the friendliness of the night crew Christian and Mario. Won't recommend this hotel.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Extended Stay
Thank Littlesong60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this reviewResponded 23 October 2017

We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered and the inconvenience they caused. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. On a positive note, we appreciate you recognizing Christian and Mario, and will be sure to share your comments with them. We hope you give us another chance to serve you better in the future.

Sincerely,
Hotel Management

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Reviewed 11 October 2017

I have never felt the need to give a bad review, so this is a first. I rented three rooms for a short vacation with my grandkids and unfortunately we found them dirty and in need of renovation. The trash can had stuff in it when we checked in. I have never heard of having to go down to the front desk with your used towels to get clean towels and a staff that acted like they were being bothered when we did have to go down to ask for towels. The rooms had dust balls in the corners, the rugs were filthy and chewed like a dog had chewed thru it. We found beer bottle caps strewn in the room and beds that had linen that looked like it has been around for a while, not crisp and fresh. The advertisement I have says free breakfast with a common area of coffee and muffins. Only the latter is true. I have pictures but I will not post them. Needless to say I will not use any Extended Stay America hotel going forward.

  • Stayed: October 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank jcasas46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this reviewResponded 12 October 2017

I apologize for the disappointing stay you had with us. We're sorry we let you down with regard to the cleanliness of your room. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. We are disappointed to know you were not pleased with our complimentary grab-and-go breakfast and hotel’s policy regarding the towels. We would like to regain your trust and hope to serve you and your family again in the future.

Sincerely,
Hotel Management

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Reviewed 10 October 2017

This was a really good find for my last work trip. The breakfast isn't much to write home about and the internet was pretty slow unless you paid for the high speed, but other than that it had everything I needed.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Extended Stay
Thank brz4mus1c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this reviewResponded 10 October 2017

Thank you for including Extended Stay America in your travel plans. It’s nice to know you were overall pleased with your stay, but we are sorry we missed meeting some of your expectations. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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