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Residence Inn Los Angeles Burbank/Downtown
Ranked #11 of 20 Hotels in Burbank
Certificate of Excellence
Reviewed 4 weeks ago

Loved this hotel everyone so nice and excellent service - Rooms are the best studio hotel room I've been in a long time. Stayed on a Saturday night and the hotel was so quiet ! Pool was very clean - A definite stay when you come to Burbank - Walk able to restaurants and shops in downtown Burbank.

  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank MargoB44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan111, General Manager at Residence Inn Los Angeles Burbank/Downtown, responded to this reviewResponded 3 weeks ago

Dear MargoB44,

I would like to take this opportunity to thank you for the comments you posted about your recent stay with us. I am pleased that like the hotel and that you experienced excellent service. I will pass this on to the team and we do hope we have an opportunity to serve you again real soon.

Regards,

Michael Swaney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4 - 8 of 312 reviews

Reviewed 26 October 2017

I was very pleased with this hotel. It was clean, easy to use,breakfast was included. It was fine. Staff was friendly. My only problem was that the air condition sounded like a jet taking off when it started up and the thermostat didn't have separate heat and AC controls.

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Mitch A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan111, General Manager at Residence Inn Los Angeles Burbank/Downtown, responded to this reviewResponded 29 October 2017

Dear Mitch A.,

I would like to take this opportunity to thank you for the comments you posted about your recent stay at our hotel. I am happy to hear you were pleased with the cleanliness of the hotel along with my staff being friendly. I will have my Chief Engineer check the A/C unit in the room you stayed in to ensure the unit is working properly. I appreciate your feedback as it helps understand what we are doing well and any areas we need to improve on.

With Appreciation,

Michael Swaney
General Manager

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Reviewed 24 October 2017

This is a typical Residence Inn, the room was spacious and the breakfast was adequate, but I was kept up all night by the INCREDIBLY noise A/C unit in the room. It was really disturbing, even with ear plugs in. I barely got any sleep and was really annoyed and tired. We got a survey after the stay and I mentioned this, and the hotel manager sent an email apologizing and saying they were going to check into it. It's tough in a place like California because the weather is historically so nice you might not need A/C, but it was hot as hell the week we were there in early September, and we needed A/C. I usually sleep with white noise on my phone, and I literally couldn't hear it because of how loud the A/C was, which normally is fine because the A/C provides the white noise, but this was just insane.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Carlie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan111, General Manager at Residence Inn Los Angeles Burbank/Downtown, responded to this reviewResponded 26 October 2017

Dear Carlie D.,

I would like to take this opportunity to apologize for the noise you experience from the A/C unit in your room. As I mentioned in a previous e-mail I will have my Chief Engineer take a look at that unit to see if it is operating correctly. Our A/C units are housed in a closet by the bed. When the compressor kicks in it can produce some noise. If it was a continues loud noise as you mentioned it may have been something else. We can usually trouble shoot these problems and correct the issue or replace the unit if necessary. I'm not sure if you brought it to our attention while you were in the hotel. When we know of these issues we try to move our guests if possible to another room. Again I thank you for bringing this to my attention.

Sincerely,

Michael J.Swaney
General Manager

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Reviewed 11 October 2017 via mobile

My family and I stayed here while having a fumigation in our home. This is a fairly new facility and very clean. The downfall is the noise from the freeway if you are on that side of the building. Very loud!

Also the front desk person, a female, was not very receptive in checking in and tried to overcharge. Luckily I had the email stating the rate, but she had to honor what was on it. She had an attitude and when checking out, I needed some help with luggage. This same woman, answered the call for my request and nonchalantly said “if I can find someone”.. total attitude.

Some time went by and I called again.. she said “I’ll send someone”. She sent a maid, who spoke very little English. The maid was very nice and helped me get my things to the car, even though when entering the lobby area, the front desk attendant (same person), blurted “she can’t help you to the car”.

I didn’t like this front desk attendant’s attitude towards me. Will never stay again!!!!!

Stayed: August 2017, travelled with family
Thank liliudlesofaloha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan111, General Manager at Residence Inn Los Angeles Burbank/Downtown, responded to this reviewResponded 12 October 2017

Dear liliudlesofaloha,

I would like to take this opportunity to thank you for the comments you posted about your recent stay with us. I apologize for the experience you encountered with one of my front desk associates. I assure you that this is not the behavior we condone. We pride ourselves in our customer service and I will follow up on this to ensure this was an isolated incident. This doesn't represent the whole picture of who we are. I would hope that if you ever have a need to stay with us again that you give us a chance to redeem ourselves.

Regards,

Michael J. Swaney
General Manager

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Reviewed 31 August 2017 via mobile

I generally stay at Marriott hotels when I can, but lately getting a room in the Burbank area has been somewhat difficult, so I tried this one for the first time.

It is in a great location, easy access from the I-5 and many great restaurants nearby (the hotel shares an entrance with Black Angus next door, be I would read my review before eating there).

The entrance is confusing. The hotel lobby is down a ramp underground, facing the underground parking area. They have a beautiful pool area, so guess I would have thought that would have been where the lobby was. A guest noticed my confusion and helped me find the desk.

Check in was easy thankfully, given the indifference of the staff. Check out was also easy, but the young lady asked for my room number and reached into a pile of bills that would normally be under my door. Wordlessly, she handed me the bill and I walked out. Common curtesy seems to be a thing of the past.

I got a sweet corner suite on the top floor. A very nice room with a great view of the construction going on on the I-5 immediately outside my window. A construction worker waved to me. I thought that was a nice touch. Unfortunately the beep-beep-beep of the construction vehicles was annoying.

The room temperature was about 80 degrees when I got to the room. I guess I can understand why, it was 90 at 9pm when I got there. It would have been nice if someone had thought to turn the air on before I got there, but so it goes. Being on the top floor, and an exceptionally hot week, the air conditioner had a hard time keeping up and ran almost continuously. It kept the room cool, but was loud. It would have overwhelmed the volume on the television, but since they had poor reception with a limited choice of channels, I just read.

Breakfast was good, if limited in options. But since I generally just want to get out the door in the morning, I didn't mind.

The bed was comfortable, the wifi fast, other than that it was fine for my needs.

I'll stay there again if it is available, but now I know what to expect.

Stayed: August 2017, travelled on business
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan111, General Manager at Residence Inn Los Angeles Burbank/Downtown, responded to this reviewResponded 2 September 2017

Dear Mike M.,

I would like to take this opportunity to thank you for the comments you posted about your recent stay at our hotel. I am glad for the most part that you enjoyed your stay and that you would return to stay again. Usually we deliver your final bill to your room on the day you check out. I will look into why that didn't happen for you. I am sorry about the noise you experience due to your room location. We are located next to the 5 freeway and although our windows are double paned there can be a noise factor issue. We are looking into a solution that will better soundproof our rooms from the freeway noise. I apologize for the room being warm when you entered upon your check-in. With the hot temperature alert we try to conserve energy so we can prevent a blackout. I will have my Chief Engineer look into the A/C in that room to check out the noise level. We are scheduled to get new TV's and programing next year. Again I thank you for the feedback and we look forward to serving you again when your travels bring you back to the Burbank area.

Regards,
Michael J. Swaney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Los Angeles Burbank/Downtown

Address: 321 Ikea Way, Burbank, CA 91502-1916 (Formerly Residence Inn Burbank Downtown)
Region: United States > California > Burbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Burbank
#6 Business Hotel in Burbank
#8 Romantic Hotel in Burbank
Price Range: RM788 - RM1,269 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Los Angeles Burbank/Downtown 3*
Number of rooms: 166
Official Description (provided by the hotel):
Our newly-renovated Residence Inn Los Angeles Burbank suites is located in the heart of downtown, just minutes away from attractions including the LA Zoo and Botanical Gardens, Griffith Observatory in Los Feliz and First Street, where you can enjoy nearby restaurants, shops and entertainment. Guests can also spend the day touring nearby studios such as Warner Brothers, NBC, Walt Disney® and Universal Studios®. Whatever your vacation or long-term stay plans, enjoy a free hot breakfast buffet and sample food and wine offerings at The Mix™, our free weekly social hour. Curl up in front of the fireplace or make yourself a meal in the fully equipped kitchen at our Burbank hotel suites, while separate living and sleeping areas give you plenty of room to entertain guests. Business travelers at our extended stay hotel in Burbank will appreciate our studios, 1-2 bedroom suites and amenities such as a large well-lit desk and complimentary Wi-Fi. Live like a local at our Residence Inn Burbank. ... more   less 
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Also Known As:
Residence Inn Burbank Downtown Hotel Burbank
Burbank Residence Inn

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