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“Disappointing Stay”
Review of L'Auberge Carmel

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L'Auberge Carmel
Ranked #21 of 25 Hotels in Carmel
Certificate of Excellence
Reviewed 12 October 2017

We really wanted to love this hotel, but this Relais and Chateau property came far from meeting our expections and standards based on stays at other Relais and Chateau properties. Our room smelled musty and was very warm due to no air conditioning. We also experienced a bit of noise from the terrace where many guests gathered early for breakfast and at night after coming in from dinner. We would describe our room as very tired and worn, NOT quaint and charming. The staff was lovely & professional which helped ease a bit of our frustration and disappointment. This hotel needs a renovation very badly.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank AudreyKate L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramon S, General Manager at L'Auberge Carmel, responded to this reviewResponded 2 weeks ago

Dear AudreyKate,
Thank you for taking the time to leave us your thoughts. I am sorry to learn that you did not enjoy your time with us. While you are correct that we do not have air conditioning given that we are in a historically renovated building, we had offered a fan as a respite from the unusually warm days that we experienced during your stay. However, I am sorry that your stay did not meet your expectations.

I would greatly appreciate connecting with you greatly so get further details. Please feel free to contact me at your convenience: rserrano@laubergecarmel.com

Thank you again and I hope to speak with you soon.

Best regards,
Ramon Serrano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (366)
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8 - 12 of 366 reviews

Reviewed 3 October 2017

Small, seriously good staff, tips included, wonderful courtyard: perfect. Restaurant is equally good. The check in is actually a pleasure. The staff go out of their way to make your visit to Carmel a great experience

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Connolly47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017 via mobile

Great staff. Francisco took care of us. Every thing we need to make our stay special. Emily and Debbie were very helpful. Be back soon. Breakfast was amazing. Right by the beach. In the heart of carmel. Weather was amazing in September.

Stayed: September 2017, travelled as a couple
Thank Rene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2017

and as a consequence our room was small and very dark compared to normal American standards. Behind the hotel is an unusual courtyard but this has few seating areas. If you want an evening drink before dinner in this area you have to get there early. Staff were polite but showed no knowledge of the surrounding town - to a first time visitor to the area this was disappointing. See separate review for comments on restaurant.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank at72015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

This place is spectacular. From check in at arrival when offered a nice free upgrade to check out, everything was perfect from room service and dining to valet and house keeping. We bumped into the manager three times during our stay and each time he greeted us warmly and checked to make sure everything was just as we wanted it. It was. In addition, it has a perfect location, just 4 blocks from the ocean and one block from everything you'd ever want in Carmel.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank worldtraveler259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about L'Auberge Carmel

Address: Monte Verde Street at Seventh Avenue, Carmel, CA 93920
Region: United States > California > Monterey County > Carmel
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Carmel
#5 Luxury Hotel in Carmel
#5 Romantic Hotel in Carmel
#9 Family Hotel in Carmel
Price Range: RM1,470 - RM3,290 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — L'Auberge Carmel 4.5*
Number of rooms: 20
Official Description (provided by the hotel):
Built in 1929, the European-style luxury hotel is located just four blocks from famous Carmel Beach and an easy stroll to the village's numerous art galleries, shops and restaurants. Major renovations have transformed the hotel's 20 guest rooms, entrance and landscaped courtyard into a romantic Carmel setting. Luxuriously romantic, the Carmel hotel was created for adults to relax, rejuvenate and nurture relationships—the perfect Carmel escape getaway. The interior decor of guest rooms is rich and pleasing, warm jewel tones accent the quaint charm of the architecture. Individually designed guest rooms feature the finest fabrics and linens, enlarged bath areas with radiant floor heating, some with soaking tubs. It is one of Carmel’s few full service luxury hotels offering valet parking, room service and highly personalized guest services. The highlight of L'Auberge Carmel is its intimate 12-table restaurant, Aubergine, featuring a 4500-bottle wine cellar. It is the passion of Executive Chef Justin Cogley. All accommodations include a sumptuous continental breakfast. ... more   less 
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Also Known As:
l`Auberge Carmel Hotel Carmel

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