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The Westin South Coast Plaza
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Reviews (892)
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117 - 122 of 892 reviews
Reviewed 17 October 2016

This hotel is nice for its location but lacks from the other Westin's I have been to. Perhaps its the big entry or something but it did not strike me as an SPG level 5 hotel. The elevators seem old and the hallways are dated. Overall is a good hotel but not fancy.

Stayed: October 2016
Thank MARIA L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service M, Guest Relations Manager at The Westin South Coast Plaza, responded to this reviewResponded 24 October 2016

Dear Maria L

Thank you for your feedback. Next time you are in the area we hope to have another opportunity to have you back with us.

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2016

Average. That's the best word that I can descibe this slowly aging hotel. The gal at check in was very good and polite. We were able to get our room at 11 am. Valet had very good service. But the rooms were just what you would expect at an aging Westin. Yes, of course they have been remodeled, but the A/C unit was loud and could not keep up with the humidity from the coastal fog. The bed was fine, but it may be time for another linen change out. And forget about eating at the hotel lobby for breakfast unless you want to spend $45.00 for two people. Rip off. It has a good location if you want to go to South Coast Plaza or the offices in the area. But otherwise, there are better choices.

Stayed: October 2016
1  Thank laplume9254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service M, Guest Relations Manager at The Westin South Coast Plaza, responded to this reviewResponded 18 October 2016

Dear laplume9254,

Thank you for keeping us informed of how your stay was. We truly appreciate the feedback. We hope we get another opportunity to take care of you at our hotel.

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2016 via mobile

Definitely my favourite Westin! Great facilities and the rooms are well appointed and spacious. The ambiance is modern yet warm. Close to chopping and 10 minutes from the ocean. Staff are outstanding!

Stayed: October 2016, travelled on business
Thank Cindy_49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service M, Guest Relations Manager at The Westin South Coast Plaza, responded to this reviewResponded 18 October 2016

Dear Cindy_49

Thank you for your feedback and for staying with us. We are excited to hear you enjoyed your time with us. We look forward to having you back with us in the future.

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2016

This is a beautiful hotel. Very clean, with comfortable beds and bedding. It is an easy walk to South Coast Plaza because there is a walk way over the freeway. I would definitely stay here again when I am in the area.

  • Stayed: October 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank 366stacie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service M, Guest Relations Manager at The Westin South Coast Plaza, responded to this reviewResponded 18 October 2016

Dear 366stacie

Thank you for your feedback. We are glad you enjoyed your stay with us. We look forward to having you back with us in the future.

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2016

stayed here from out of town for 2 nights, for a wedding. Both wedding and reception where in the hotel. Food at the reception was excellent. Staff was very friendly and helpful. As always the beds are comfortable, and rooms are clean. You can never go wrong with a Westin.

  • Stayed: September 2016, travelled with family
    • Value
    • Location
    • Service
Thank scot0610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service M, Guest Relations Manager at The Westin South Coast Plaza, responded to this reviewResponded 10 October 2016

Dear scot0610

Thank you for your feedback. We are glad to hear you had a great time attending an event at our hotel. We are also happy to hear you enjoyed the staff and amenities. We look forward to having you back with us on your next visit to the area.

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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