I was there visiting some family this past week and the management there is pathetic. My family had a problem with the ac, so my dad went to the front desk and spoke with denise the front office manager. My father was trying to explain what was wrong with the ac and how it leaked all over the floor, but he only got a few words out before she started interrupting him.
She was saying that this sort of thing happens all the time and someone would be up there to fix it. My dad said thank you and she replied "you welcome". I have no idea what it takes to be in management at the marriott but my guess is that it does not take a lot. When we returned to the room the carpet was still wet, so i called the front desk and spoke with justin and told him what happened and he apologized and said he would send someone up with a fan to dry the carpet. As soon as i got off the phone with justin there was someone knocking at my door with a fan. All i can say is that if you need something try and talk to someone at the front desk and not denise because she does not know what she's doing and needs to learn how to speak proper english.
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- Also Known As:
- Courtyard By Marriott Cypress Anaheim/Orange County Hotel Cypress
- Courtyard Cypress Anaheim
- Cypress Marriott
- Cypress Courtyard