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“Highly Recommend It!” 5 of 5 bubbles
Review of Four Seasons Hotel Silicon Valley at East Palo Alto

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Four Seasons Hotel Silicon Valley at East Palo Alto
Ranked #1 of 1 Hotels in East Palo Alto
Certificate of Excellence
New York City, New York
Level Contributor
47 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Highly Recommend It!”
5 of 5 bubbles Reviewed 1 February 2012

The Four Seasons Palo Alto is an extremely clean, high quality hotel. The doormen are very friendly and polite without being overbearing, and the receptionists work quickly and are responsive. The rooms are spacious, the bed supremely comfortable, and the L'Occitane products in the bathroom are well stocked and have a refreshing lemon scent. The bathrooms all have a double sink, so that's convenient if you're sharing the room.

When checking in I personally prefer to face the entrance because you can see palm trees and people sitting outside of Quatro, the bar by the driveway. The other view is of the highway, which I don't think is particularly nice. The hotel is very accommodating - when I wanted to trade rooms for a different view, they promptly moved me, no hassle whatsoever.

The service is first rate. I forgot toothpaste and a razor, and someone was up 5 minutes after my call to bring shaving and dental kits. Room service is also top notch and reasonably priced - the banana split is enormous, with fresh caramelized bananas and more than enough ice cream.

The Four Seasons Palo Alto is also very good with late check out. I've had no problem getting a 1:30pm checkout the last couple times I've stayed there, despite the hotel being entirely or almost completely sold out.

To get to the Stanford campus, the shopping mall, or the cafe/shop area, you do need to get in a car. It's a short and pretty drive, but a car is needed nonetheless.

Room Tip: Face the front entrance of the hotel.
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NYEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Four_Seasons_Hotel, Public Relations Manager at Four Seasons Hotel Silicon Valley at East Palo Alto, responded to this review, 3 February 2012
Thank you for your kind words. We were delighted to welcome you to The Hotel and of course, touched that you took a moment to share your experience.

We have shared your praises with our Doormen and Reception Team, and they are beaming with pride, and look forward to welcoming you back.

Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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495 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
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  • English first
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English first
Cambridge, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 29 January 2012

A wonderful hotel, medium sized, so modern and clean! Lovely staff :-) Bed is the the most comfortable and softest in a hotel I have ever slept in . Beautifully designed bathroom in marble (I think). Very hard to find improvements, perhaps BBC World Service on the TV but perhaps I missed that? Room service wine rather expensive, minimum was $44/bottle.
I highly recommend this hotel, I was there for 4 nights in business. Great breakfasts!

Room Tip: All very very quiet rooms, I face the front.
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LyndsayWilliams13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Four_Seasons_Hotel, Public Relations Manager at Four Seasons Hotel Silicon Valley at East Palo Alto, responded to this review, 3 February 2012
Thank you for your kind words... we are so happy to hear that you enjoyed your stay, slept peacefully and took note of our bathrooms (aren't our deep soaking tubs amazing?)

We look forward to welcoming you back, and in the meantime, will explore adding BBC World to our channel lineup.

Safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United kingdom
Level Contributor
83 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 26 January 2012

Excellent , comfortable and efficient hotel. Rarely slept in such a comfortable hotel bed. Expensive but value for money. Staff superb.

  • Stayed January 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brydon_n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thousand Oaks, California
1 review
5 of 5 bubbles Reviewed 19 January 2012

This Four Seasons Hotel was very easy to deal with, Simple to deal with no problems or drama to speak of. Finally, it was very Restful. I get away only a few times a year with family and enjoy a stay that does not require me to deal with hassles within the hotel stay experience. Once again, you get what you pay for.

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Drew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockville, MD
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 17 January 2012

Overall great stay....very nice at checkin. Arrived at 10am from an East Coast flight, exhausted. They were able to accomodate me with an early checkin. They offered to upgrade me for an additional $100 per night, which I declined.

Experienced the following problems, though in each case, the staff was very quick to remedy the situtuation, though at a Four Seasons, should not have happened.

1) Had to call the Engineer twice because the toliet was not working. Took less than 2 minutes each time to have someone at the door

2) Had issues with priniting at the business center....receptionist had me email to her and print out...she did not charge me.

3) Worse though was laundry. I left a suit to be dry cleaned outside my door at 7am in the morning, expecting a return by 6pm. Instead i found my dirty laundry bag next to the trash can in my room that evening. I called and spoke to the housekeeping manager. They agreed to take the item and return to me at 7am the next morning which they did, at no charge.

So overall, all of my issues were taken care of, but should I have had these issues to begin with?

Room overall was great, nice gym facility.

Save the best part for rest, the resturant Quattro, was Awesome.

I had a total of 4 meals at the place over two days. The breakfast though not a buffet was a great deal by four seasons standards. $14 for an omelette anyway you want with potatoes and toast. Did not drink the $8 juice.

The burger at lunch was to die for.

Even the prices at dinner were good, $23 for a flank steak entree which was quite good.

Also loved the wine bar, with the ability to taste gourmet wines that would cost between $100 and $350 a bottom by the 2 oz glass, for instance, Cakebread, Shafer and Opus One by the glass which I had never seen before.

Not sure the normal rate, but had a $235 corporate rate which for that I would stay there anytime.

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jason31574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Silicon Valley at East Palo Alto

Property: Four Seasons Hotel Silicon Valley at East Palo Alto
Address: 2050 University Avenue, East Palo Alto, CA 94303
Phone Number:
Region: United States > California > East Palo Alto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in East Palo Alto
Price range (per night): RM943 - RM4,003
Hotel Class:5 star — Four Seasons Hotel Silicon Valley at East Palo Alto 5*
Number of rooms: 200
Reservation Options:
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Also Known As:
4 Seasons Hotel Silicon Valley At East Palo Alto
Four Seasons East Palo Alto
East Palo Alto Four Seasons

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