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Damien O

Nice place

5.0 of 5 bubblesReviewed 4 May 2024
This hotel offers fantastic service, especially notable was the excellent attention provided by Johnson at the restaurant. Although there aren't many activities nearby, the pool area provides a wonderful spot to relax for the day. In comparison to other local options, this hotel stands out as the best choice in the area, with surrounding establishments being somewhat lackluster. Overall, a great place for a comfortable stay.
Date of stay: May 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diyana Nasuha, Guest Services / Front Office at The Chateau Spa & Wellness Resort, responded to this review
Responded 8 May 2024
Dear,

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Best Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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        Reviews (468)
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        6 - 11 of 468 reviews
        Reviewed 30 April 2024

        All the staff from receptionis and all team is good and nice.. ms Anggi at restaurant is helpfull and nice.. love it and will comeback

        Date of stay: April 2024
        Trip type: Travelled with family
        Thank Curiosity48496091256
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Diyana Nasuha, Guest Services / Front Office at The Chateau Spa & Wellness Resort, responded to this reviewResponded 3 May 2024

        Dear,

        Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

        Best Regards

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 28 April 2024 via mobile

        I had a fantastic stay experience at The Chateau, spa and wellness resort at bukit tinggi, malaysia. From the moment we entered the premises, we were felt so privileged that we are checking in without needs to queue over the counter. We were served with welcome drink while the reception bring the info and credit card machine to where we were seated. After check in, they brought us to our room, and they told us the can drinks in the fridge are complimented by the hotel. In side the fridge it has 2 can of coke, 2 can of soya bean. There were also fruits prepared in the room for us (2 big apples and plum). As we are celebrating my hubby birthday in this resort, they had prepared a birthday cake for my husband. They were so generous that they gave us 5inches of whole cake which the taste is so delicious. I brought my own bottle of wine and unfortunately I forgotten to bring wine opener. I called the reception to ask for 2 wine glass and also wine opener. After while, 2 hotel staff came to our room with birthday cake, with 2 wine glass and they even open the wine for us. We are honor to be served. My husband enjoy the cake very much. We went out for a walk and photo shooting around the premises, surrounding was so quiet and relaxed, we love it so much. We can freely take picture without interruptions. First night we not having dinner at the hotel but I saw their menu, not many choices but it's enough to serve customer's need. We ere hanging out at the pool side, it was so comfy in the evening, view is nice too.

        We drive out foe dinner nearby. After we came back, our room was made up, filling with extra minerals water and complementary of a box of 3 chocolates. We were surprised and the chocolates was nice. We wake up the next morning, I love the breakfast served. I've long time have nvr had this kind of breakfast, breakfast is not alot but the food serving were qualities. I love cheese, here served several types of cheese with nuts and fruits. Pastry was good, they serve crossaint, few types of tarts. They do served, ham, hashbrown, beef beacon, steam nasi lemak which is so freshly cooked. Not to mentioned, they have few types of yogurts, 3 types of freshly and nicely cut fruits, juices like kiwi and watermelon. I love the most is their porridge sides, which they offer century egg which u can't find it anymore in any other hotel. Porridge has plenty side, beside the century egg, they also served ikan bilis, salted egg, peanuts, black beans fish and sated vege, it just fit my taste bud. Coffee cup was sterilised, I don't see in other hotels in fact. The coffee was good, they serve espresso, cappuccino, Americano where we can adjust the % of the coffee thickness. They also served daily speciality where they deliver to table to table. Service was so good.

        I had booked massage at La Sante, the service was very good. And I love how they deco the place. Massage center was same floor as the gym room. The gym equipment was fully equipped, unfortunately I didn't bring my sport attire otherwise I will had done my gym there. They also have sauna room too.

        We also booked for their afternoon tea. Frankly their food are good, if I were to compare to other places like majestic hotel. The place served afternoon was nice and windy. We feel so relax and enjoyed it very much. They even served quality teas, gryphon tea brand. Hanami green tea and Earl grey lavender are recommended. Overall we had a great time here. After our afternoon tea, we went back to our room. Surprisingly, they made up our room and they even fold our messy clothes which we place everywhere in the room. That's truly lovely customer service we can't ask for more.

        Room tip: Bring your sports attired. You can request for free birthday cake if you are celebrating your birthday here.
        Date of stay: April 2024
        Trip type: Travelled as a couple
        Thank Caththu
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Diyana Nasuha, Guest Services / Front Office at The Chateau Spa & Wellness Resort, responded to this reviewResponded 3 May 2024

        Dear,

        Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences, especially during this time. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.

        Best Regards

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 8 April 2024

        This place very suitable to honeymoon because very good enviroment and quiet.. Im really² enjoy the food and room.. very calm and relax , Room very clean ,staff very friendly 😍😍😍😍and thanks you to the chateau resort make my holiday so fun ❤️❤️❤️❤️❤️

        Date of stay: April 2024
        Trip type: Travelled as a couple
        Thank Aina N
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Diyana Nasuha, Guest Services / Front Office at The Chateau Spa & Wellness Resort, responded to this reviewResponded 15 April 2024

        Dear,

        Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.

        Regards,
        Diyana | Ops Exec

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 4 March 2024

        My wife and I attended a lovely destination wedding and further continued with our personal stay for tourism. 5 stars experience for hospitality, cuisine, all amenities. Located at the top of a hill surrounded by forest away from locality provided a peaceful stay. Overall experience was spectacular, fairytale-like. Especial mention goes to Ms. Miza, the front desk staff who helped very professionally with our arrangements.

        Room tip: It takes more than a hour to reach Kuala Lumpur city and nearly two hours to the airport. So plan accordingly.
        Date of stay: March 2024
        • Trip type: Travelled as a couple
          • Value
          • Location
          • Service
        Thank 344tathagatam
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Diyana Nasuha, Guest Services / Front Office at The Chateau Spa & Wellness Resort, responded to this reviewResponded 5 March 2024

        Dear,

        Thanks for taking the time to share your feedback with us. It means so much when our best guests share their experiences. I'm glad we were able to meet your expectations!

        Regards,
        Diyana | Ops Exec

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 20 January 2024

        This place has so much potential. The environment is peaceful and quiet, with rooms sufficiently large and beds extremely comfortable. The service staff was attentive and gracious yet, we had the whole resort to ourselves. It is such a shame that more people are not aware of what a lovely resort this is. It is located not far from Genting Highlands, so you can gamble to your heart's content and be entertained in the various shows in Genting yet, drive to The Chateau for peace and relaxation far from the madding Genting crowd.

        Room tip: It can get "lonely" as this place doesn't attract a lot of people
        Date of stay: January 2024
        • Trip type: Travelled with friends
          • Value
          • Location
          • Service
        Thank AsianPeregrinator
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Diyana Nasuha, Guest Services / Front Office at The Chateau Spa & Wellness Resort, responded to this reviewResponded 21 January 2024

        Dear,

        Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.

        Regards,
        Diyana | Ops Exec

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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