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Jacelyn

relax stay at colonial building, enjoy the rustic stay.

3.0 of 5 bubblesReviewed 15 Jul 2024
lovely French village with rustic charm. definitely a good place to take photos and wind down for a relaxing getaway.

area for improvement:
-needs housekeeping service as the rubbish was not cleared for 2 days stay.
-bathroom needs an upgrade.
-basin sink strainer is missing.
Date of stay: July 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diyana Nasuha, Guest Services / Front Office at Colmar Tropicale, responded to this review
Responded 21 Jul 2024
Dear PyJ8,

Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (1,239)
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      12 - 17 of 1,239 reviews
      Reviewed 11 July 2024

      It’s a very beautiful and unique place i love this place so much and lot if place to visit here i love the weather here and i love the food here too might visit again and bring my family together and the performance is magnificent the view is killing it❤️❤️

      Date of stay: July 2024
      Trip type: Travelled as a couple
      Thank Passenger27814237141
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Diyana Nasuha, Guest Services / Front Office at Colmar Tropicale, responded to this reviewResponded 11 July 2024

      Dear,

      Thank you for your positive feedback and heartfelt endorsement! We’re glad you loved the unique experience we provided at Berjaya Hills. We're happy that you're happy, and we're looking forward to your next visit.

      Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 10 July 2024

      If you are like me who enjoy cool weather and a bit of european history. Just come here. Not much activity to be had as i knew what they have by reading some review. Best for young couple with young family or honeymooner who just cuddle in bed enjoying the cool air.

      Date of stay: July 2024
      Trip type: Travelled with family
      Thank AbdulR3286
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Diyana Nasuha, Guest Services / Front Office at Colmar Tropicale, responded to this reviewResponded 12 July 2024

      Dear,

      Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel

      Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 5 July 2024

      Thank you to Mr Amin Syadikin, Front Office Manager of Colmar Tropicale Resort for arranging my stay here with my friend a memorable one. Extremely pleased with the complimentary room upgrade, birthday cake for my friend and definitely your friendly service together with the Colmar team😊😊

      Room tip: Great place for relaxing and taking pictures especially less crowd on weekdays
      Date of stay: July 2024
      • Trip type: Travelled with friends
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Puspavathy89
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Diyana Nasuha, Guest Services / Front Office at Colmar Tropicale, responded to this reviewResponded 7 July 2024

      Dear Puspavathy89,

      Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

      Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 20 May 2024

      The stay was amazing, the staff was so friendly, so helpful, they offer a lot of activities, around the hotel and even in the hotel they have many restaurants, 7 eleven, everything. The weather is amazing no humidity, special thanks to Mr Mark who was after us all over our stay making sure that everything is going good for us, such a nice guy with a kind heart. I really advice to come here if you want to disconnect from the traffic and buildings sush a relief calm place.

      Date of stay: May 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      1  Thank Dreamer02533833314
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Diyana Nasuha, Guest Services / Front Office at Colmar Tropicale, responded to this reviewResponded 21 May 2024

      Dear,

      Thank you for taking the time to provide your much-valued feedback. So great to see how much you enjoyed our hospitality. It was truly our pleasure and privilege getting to take care of you, and I can’t wait to share your review with the staff.

      Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 11 May 2024 via mobile

      Disaster ! Very poor : make money from transport by taxi RM$200 , unfortunately don’t offer any alternative service !

      I won’t recommend anyone to go to this part of French village of Malaysia . 🙅🏼‍♂️🙅🏻🙅🏻‍♀️

      Don’t risk your pocket ,
      Your moods.And affect your emotion!!

      Bathtub is so old , look dirty !!
      Dusts too !
      water was brown in colour : bath tub , toilet bowl !
      Tap !

      Cup/ mug are all dark black ! Hide from view !
      To spot the water colour

      Electric Water jar : with a pink shade :
      Mislead (not to spot the water is brown at all !!! )

      I was told the rain and water pipe burst by hotel counter Staffs .

      only 2 restaurants open!!
      Don’t expect the food as your have from the branding and menu at all ?

      Not even a Tabaso chilies sauce provided !!!

      Water safer to buy from the only store !! 7-eleven !

      Disaster there !

      Harm my health and spoiled my travel !

      Avoid this part of it !

      Almost 90% of the adventure activities are not available : except rabbit park and Japanese tea house ! Guess what ?

      Out of no where wedding photo taken and it has no tea ceremony or offer any tea house there at all !!

      All you see is a self deceiving mini of the pond , fishes , and the rock and some plants

      Shops out here .. nothing to see here!!

      The old Isuzu Bus look like prisoner , driver don’t follow the time schedule

      And staff are so unsure of the schedule and can be mis informed you . It can be 11, 11:15 and next you have to wait for another 1 hour !!
      of this hotel management !

      I snap shot the time schedule and even asked the driver again .

      All seem say yes but the actual time they should come was a NO !! And you need to seek security as they told you .

      Very poor services !!!

      Cannot go there without a car !! Or a attached personal driver and car

      Taxi transportation is the way how they can make more money there !!

      Nightmare !

      Very scary management

      Felt trap and prisoned up by them !

      TV don’t work for the >i have paid for a larger room type of room worst is i have booked for 2 nights !!! >> Nightmare !

      Hotel Colmar Tropicale • Bejaya Malaysia website show with shuttle services but it is untrue ! and the hotel only like to offer taxi call service : they are pocket (day light robber ) at least 20-25% from every victim whom stay there and given no option to pay RM$200 per trip . From Colmar Tropicale @ Bejaya ! Malaysia to KL or Genting : 40km !

      and staffs seem all speak the same language ! can give a lot of their excuses to make you feel empathy to their problem !!

      I don’t get it 4 stars hotel as it quoted so well on website ! All misleading and mis informed !
      >> not even have a taxi stand by in there at all !!!
      Felt so trap there !

      technican is : engineer by them .
      When the staff told me the phone !

      Night 2 @ their singer by brand
      TV break down !Never make effort to get it fix and
      tell me Astro fault ??

      Don’t trust what their website shown

      At least they provide. A car rental !!

      And before I left there and given. No choice RM$200
      The manager by name John Mark friars
      (Guest service manager)
      can even make me feel that tomorrow will have shuttle bus service ? When I make up my mind to leave there and paid him RM $200

      And they don’t take YouTrip card for RM$200
      I am sure they have pocket as day light robber guests helpless situation for the taxi arrangement too ! Minimum 20-25% of $200 = $40-50 at least !

      Never ever consider to be back there ever again

      Kidnap guests and pocket the guest money for transportation seem the way they are good with.

      I was told by many after I have asked around
      It is a kampong ! Village

      And all Taxi driver are taking advantage of most tourists because nobody will go over to this part of they don’t drive. A car or have own driver to be stand by !!

      Water is.not drinkable !!

      Skin feel infected after the bath tub shower !!

      Unclean water !!

      Avoid this place !!

      I am a tourist ! How possible to know of this failure ??

      Bear in mind that Night time there nothing to do at all !

      And music : was loud and make you feel only 1 radio station to it : poor singer !! 7:20-8++
      Make ears suffer !!

      Try booking the grab : try out non stop from Morning , afternoon and till late evening !! (Uber in some countries )
      ———-> It is so impossible !! None take up the order or booking at all

      I try Gentingtaxi.com : all online and web message drop off all they do is offer you a number to contact : and no respond as Bejaya don’t seem to be part of Genting group ! Even it shown on map it is 40-45km away !!

      Disaster

      Seem block by hotels and have the taxi driver and make you no option. But to be deceive and have to pay Ram$200 ! Hotel pocket some as part of their profit from any victim !!

      Most hotel have stand by taxi and driver for guests !! But not this !!! 😱😱😱

      Look like transportation taxi is part of their profit making method to guests whom has no rented car or ca up there !

      GRAB only work only when you are in Kuala Lumpur ! Can help you leave from KL to this scary Colmar Tropicale Bejaya ‘s hotel!

      To Go there easy but to escape and get away : impossible ! Unless pay RM$200 for 1 way of taxi !!

      By Hotel arrangement !

      App show grab can have taxi cab to book but impossible ; none will answer the call even at morning , afternoon. And evening !!
      All impossible !!

      Room tip: Don’t trust what was posted and written on websites at all! Make sure ask for the black & white &. time schedule for Japanese Tea Hse.
      Date of stay: May 2024
      Trip type: Travelled solo
      2  Thank Kleineblume_Singa
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Diyana Nasuha, Guest Services / Front Office at Colmar Tropicale, responded to this reviewResponded 15 May 2024

      Dear,

      Please allow us to extend our sincere apologies for the recent isolated misadventure that you experienced during your stay with us.

      We also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to make things better and I hope we see you again soon.

      Best Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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