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Benign Nor Hafeez
Kuala Lumpur, Malaysia

A splendid experience

5.0 of 5 bubblesReviewed 13 Oct 2018via mobile
Booked the executive room through their website without much trouble. Requested for the least obstructed view that they can give.

Check in was at 4pm and we arrived around 4.30pm. Everything was smooth as there were barely any ques when we arrived (thursday afternoon). Had to fork out RM300 in cash for the security deposit, thank goodness i got some cash with me at the time (got to pay more attention to the T&C next time). The staff attending to us spoke english with a thick non local accent. Had to lean in to the fella to understand what he was trying to say.

Was glad that we got upgraded to a premium room facing the fountain on petal 5. We appreciated the privacy.

A short buggie ride later we arrived at room 369. The room was spacious and clean. The view was just awesome. Enjoyed the fountain lights, however the night we stayed was a night of heavy and thunderous rain so i guess the fountain light performance was cut short. Not a big deal though.

Sleep quality was good. Went for the breakfast buffet around 8 and the spread was good. There were some items that were too salty for my taste e.g fried mee, beef slice, that shrimp gravy thingy, way too much salt. Others were okay.

Went back to room and further enjoyed the pool.

At 12 we called for the buggie as we were checking out however the first few calls we got nobody answering the phone. Even after we managed to speak to someone to send over a buggie, we had to make another call because even after 20 minutes our ride was nowhere to be seen. So theres that. Was irritated but not really that big of a problem though.

Check out was smooth. Collected my security deposit refund.

Also got a surprise car wash from the staff there which we really appreciated. Was suppose to mention the name of the staff who did the washing but i kind of lost the flyer containing his name. So whoever you are, thank you bro for washing our car.

All in all, it was a splendid experience.
Date of stay: October 2018
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this review
Responded 15 Oct 2018
Dear Guest

We are honoured you have chosen to stay with us during your trip to Port Dickson. While we appreciate your compliments, we have also taken note on your feedback and have shared your comments with the team.
All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon.

Warm regards
The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      1,644 - 1,649 of 3,462 reviews
      Reviewed 10 October 2018 via mobile

      -Not well maintained even though the room price is so expensive.
      -Buggy wait for checkout took more than an hour and we decided to walk.
      -breakfast was a disaster. Not enough plates, cutleries and replenishment took awhile.
      -some of the roller blind not working.
      -our room close to hibiscus walk and therefore it could get loud at night with people Karaoke.

      Tips for good view room: 027, 028,(a bit noisy at night) 083,084

      Date of stay: October 2018
      Trip type: Travelled with family
      1  Thank Leonhart_A
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 10 October 2018

      Dear Guest

      We are honoured you have chosen to stay with us during your trip to Port Dickson. While we appreciate your compliments, we have also taken note on your feedback and have shared your comments with the team.
      All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon.

      Warm regards
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 9 October 2018

      Room is so spacious and cozy. Even though the pool is quite small, but we do enjoy in the pool with only 2 person at one time while enjoying the sightseeing :) We were really enjoy our teambuilding activity at the beach conducted by Mr. Cowboy (Hairy) and his team. Awesome game and arrangement! Hibiscus walk stall a bit pricey and not really worth for the taste. Maybe can try one in the hotel restaurant. The view and scenery was awesome!! Definitely will bring kids here soon! :)

      Date of stay: October 2018
      Thank sunwaycae s
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 9 October 2018

      Dear Guest

      We are honoured you have chosen to stay with us during your trip to Port Dickson. While we appreciate your compliments, we have also taken note on your feedback and have shared your comments with the team.
      All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon.

      Warm regards
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 7 October 2018 via mobile

      I have booked the Panorama Villa Room, the view is amazing (request for unobstructed sea view for privacy). Price is on the high side however four people can fit comfortably in the spacious room with plunge pool, steam room and they throw in daily soda drinks, biscuits, water, free Wifi and free movies (not the latest). Breakfast is good at rm50nett(latte additional price, a rising trend for all hotel which is a pain for me), the Manager (his name is Soohan, if I am not mistaken) handled the crowd extremely well, good job to him and his team, always smiling and attentive. Buggy system can be improved to handle the crowd especially on weekend and food quality for room service and the Chinese Restaurant need to be looked at. A lot of activities, not free but reasonable charge. Overall, probably is the best hotel in Port Dickson.

      Date of stay: October 2018
      2  Thank IsmanA
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 9 October 2018

      Dear Guest

      We are honoured you have chosen to stay with us during your trip to Port Dickson. While we appreciate your compliments, we have also taken note on your feedback and have shared your comments with the team.
      All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon.

      Warm regards
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 6 October 2018

      Great infrastructure, spotlessly clean, amazing ambiance in-room and outside of room, excellent hospitality by all types of staff right from security, reception, buggy service, restaurants, Concierge service desk, outdoor and indoor activity services etc.. A special mention to Mr. Selvam and team at the Lighthouse Reception for attending every small requests right from in-room requirements to payment settlements. Overall amazing experience for our long awaited holiday

      Room tip: Panoramic Pool Villa Seaview Rooms at the Center of Stigma Hibiscus are with no obstruction seaview, quieter and private.
      Date of stay: September 2018
      • Trip type: Travelled with family
        • Sleep Quality
        • Rooms
        • Service
      Thank r0hank2018
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 9 October 2018

      Dear Guest

      Thank you for choosing to stay at Lexis Hibiscus Port Dickson. We are glad to know that you were overall satisfied with your stay, and it was a pleasure being of service to you. The team look forward to welcoming you back to the resort soon.

      Warmest regards
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 5 October 2018 via mobile

      Love it. The swimming pool look square but still enjoyable because I don't need to apply any sunblock and can enjoy my swim even at noon. Very private & can enjoy the blue sky at anytime. I can see the whole Hibiscus shaped villa from our room. Easy to go for breakfast since it's in the same building9. It's also near the hotel mains in the same building we stayed it. The breakfast was sumptuous & delicious with local & international buffet menu. They'll provide free canned drinks, fresh bottled waters & snack everyday.

      Date of stay: August 2018
      Trip type: Travelled with family
      Thank swee h
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 6 October 2018

      Dear Guest

      Thank you for staying at Lexis Hibiscus during your recent trip to Port Dickson. We are delighted at your compliments and glad that you have enjoyed your trip. We look forward to seeing you again soon!

      Warm regards
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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