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nurhaliza197
Klang, Malaysia

Great as usual

4.0 of 5 bubblesReviewed 16 Oct 2018
This is the second time I been here. This place is nice as usual. Great pool and big room. Only there is a limited thing that previously I really enjoy here which is fishing. Last time I can fish thru my balcony room but now fishing is not allowed. It is sad because that is normal activity us as a family. Hope the management will look into it back.
Staffs are very friendly. Buggy service as always need to book before 30 minutes so just be patient they will pick you up, or else you can walk as the scene from your room to the lobby is really nice.
The check-in time should be reorganized because 4 pm is not really practical for a holiday mood.
Don't expect too much. Overall, this is a nice hotel compare to others in MALAYSIA.
Date of stay: October 2018
Room Tip: select panorama and above so you will have much privacy
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this review
Responded 19 Oct 2018
Dear Guest

We are honoured you have chosen to stay with us during your trip to Port Dickson. While we appreciate your compliments, we have also taken note on your feedback and have shared your comments with the team.
All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon.

Warm regards
The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (3,462)
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      1,632 - 1,637 of 3,462 reviews
      Reviewed 16 October 2018 via mobile

      3rd time at this beautiful resort, kids enjoy the in-villa private pool. Especially impressed with service by JIWAN at Roselle coffee house.

      JIWAN is very friendly, warm, attentive and always carry a smile. He predicts your needs and attend to them even before we request. He's a great asset to the resort, super 5 stars thumbs up!

      JIWAN👍👍👍

      Date of stay: October 2018
      Trip type: Travelled with family
      3  Thank jensensiaw
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 17 October 2018

      Dear Guest

      Thank you for choosing to stay at Lexis Hibiscus Port Dickson. We are glad to know that you were overall satisfied with your stay, and it was a pleasure being of service to you. The team look forward to welcoming you back to the resort soon.

      Warmest regards
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 16 October 2018 via mobile

      The place is very nice with the spacious room, private swimming pool and seaview.

      However the staff specially at the receptionist is not welcoming, greeting us or smile at all. We may understand this at the check in process because there's a lot of guests that we had to queue but at the time I check out there's only me at the counter and all the staff were looking down until I approached them. Melisa assisted me with the check out. I gave her the room cards and she told me something about no bill to sign. And I asked her, "that's everything? " and she replied , "yes, that's it. " That's it melisa? Arent you supposed to thank the guest or smile? We've had a series of unpleasant incidents during our stay and if you could do the basic, at least we could go home feeling very pleasant and happy instead of feeling very bitter. Lexis hibiscus is a 5 star hotel but the services was not like one that we had at the other hotel. I really hope that the staff services would improve greatly and please engage with the guest.

      Also, when we went to rent bicycles, there's no staff there and when I asked other staff that passing by, he told me to wait for 20 minutes because they went to eat. I seriously dont understand this. If you want to eat, at least leave someone there to assist the guest. You cannot leave the place with nobody.

      P/s: Mr Azmil however has been kind to us and we appreciate that so much.

      Date of stay: October 2018
      Trip type: Travelled with family
      Thank Experience559036
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 16 October 2018

      Dear Guest

      We are honoured you have chosen to stay with us during your trip to Port Dickson. While we appreciate your compliments, we have also taken note on your feedback and have shared your comments with the team.
      All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon.

      Warm regards
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 16 October 2018 via mobile

      It was a nice escape from the city. Villa, pool, breakfast buffet are all good. One thing to comment, the check in time is not so practical at 4pm as for one night stay, you didnt get to enjoy as much because the next day have to check out at 12pm. It would be nice to stick the check in time at 2pm like other hotels.

      Date of stay: October 2018
      Trip type: Travelled with family
      1  Thank IliLiyana
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 16 October 2018

      Dear Guest

      We are honoured you have chosen to stay with us during your trip to Port Dickson. While we appreciate your compliments, we have also taken note on your feedback and have shared your comments with the team.
      All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon.

      Warm regards
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 15 October 2018

      the rooms are clean and unique. the view from the room was exquisite , I was able to see the whole horizon ,making it a hotel of a different experience. the staffs were very friendly and helpful. the room service could have been faster. just a suggestion to all who would like to visit this hotel, you would want to hire a car. overall this experience was a fantastic one. hope to come back again.

      Date of stay: October 2018
      • Trip type: Travelled with family
        • Sleep Quality
        • Cleanliness
        • Service
      Thank Muslimmm
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 16 October 2018

      Dear Guest

      We are honoured you have chosen to stay with us during your trip to Port Dickson. While we appreciate your compliments, we have also taken note on your feedback and have shared your comments with the team.
      All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon.

      Warm regards
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 15 October 2018

      I stayed Premium Pool Villa for 2d1n. Overall is good, room is clean, staffs are polite, pool is clean. There was buggy service from lobby to room for 24hours with FOC charges. Weekend was super crowded but check in/out is fast and efficient. Outdoor/indoor activities need certain charges, and fees a little bit high. Suitable for short gateway especially with young kids...

      Date of stay: October 2018
      • Trip type: Travelled with family
        • Location
        • Rooms
        • Service
      1  Thank sufang_25
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 15 October 2018

      Dear Guest

      Thank you for staying at Lexis Hibiscus during your recent trip to Port Dickson. We are delighted at your compliments and glad that you have enjoyed your trip. We look forward to seeing you again soon!

      Warm regards
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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