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Reviewed 8 November 2018 via mobile

Good

Spacious room
Generous spread of breakfast
Seaview rooms
Relaxing ambiance
24 hours room service and operator
Buggy pick up is efficient
My daughters love the water park
Thanks Vincent(reception) and Jonothan(driver) for a very warm welcome
Also to Esther(receptionist) for being very attentive

Bad

Sorry guys, i must mention this for your own improvement, late night going back to our room, noone even helps my husband to load our groceries, we have 2 daughters, (2yrs old and 8months), the bellboys were playing or doing something, shouting running until my daughter cry shes afraid, i recognize one as Dinash with 3 more malay boys and my driver Nike doenst even care, he is busy playing music in his buggy.(see picture below).

Another one, the buggy stops, because another small buggy is blocking the way, i ask him to horn because im bringing food for my fam, he said he dont want the maintenance guy to be mad(omfg, whats wrong with this staffs). Later a guy kharul comes out with a smoke(this is the first time i saw a staff smoking in front of the guest).
You really got staff problem, sorry to say

Date of stay: October 2018
Trip type: Travelled with family
Thank Escape49652096124
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 8 November 2018

Dear Guest

We are honoured you have chosen to stay with us during your trip to Port Dickson. While we appreciate your compliments, we have also taken note on your feedback and have shared your comments with the team.
All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon.

Warm regards
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018 via mobile

Nice Room, Helpfull staff and Nice view from the Villa...
We love the Overwater Villa so much....
Eventhough not much to see in that area but the resort/hotels provide so many outdoor activity.
The bed was so comfy.

Date of stay: August 2018
Trip type: Travelled with family
Thank HoneyLiPs82
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 7 November 2018

Dear Guest

We are honoured you have chosen to stay with us during your trip to Port Dickson. While we appreciate your compliments, we have also taken note on your feedback and have shared your comments with the team.
All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon.

Warm regards
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018

We requested for clean towels but the towels were not sent after over an hour. After reminding the housekeeping crew again via the phone, they promised to sent it within 15 mins time. Still no sign of towels. End up we waited for whole day and our request was STILL IGNORED.

And the driver for buggy who picked us up on our check out day was rude.

It was an unpleasant experience for us.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Odyssey65418145614
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 5 November 2018

Dear Guest

Thank you for staying with us during your recent trip to Port Dickson and we are disappointed to learn from your review that our facilities and services did not meet your expectations. We have taken note of your comments and certainly hope that you would accord us another opportunity to prove our services to you again.

Warm regards
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2018 via mobile

Stay away from this resort,not worth the rm700 plus that have to pay. The company that operate the resort does not have any trust on the customer,they asked to make payment upfront, complete with scan copy of credit card. Deposit need to be given. Lots of restriction at the resorts ands nothing to do. Car park so tight and small space. Buggy driven haphazardly. Worse family vacation. private swimming pool with no privacy.

Date of stay: November 2018
Trip type: Travelled with family
3  Thank KAZ24673
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 5 November 2018

Dear Guest

Thank you for staying with us during your recent trip to Port Dickson and we are disappointed to learn from your review that our facilities and services did not meet your expectations. We have taken note of your comments and certainly hope that you would accord us another opportunity to prove our services to you again.

Warm regards
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2018 via mobile

From sg to pd... Didn't expect too much but far exceed our expectations...
Booked two executive pool rooms for 7 pax but 2 cannot make it due to unforeseen circumstances. Ended up with a massive room for 3 and 2...
Service was excellent with very cosy environment.
Breakfast is good at Roselle cafe. Would return to visit with more family members in near future.

Date of stay: November 2018
Trip type: Travelled with family
Thank 669andes_
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExecutiveO3, Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 3 November 2018

Dear Guest

We are delighted you have chosen Lexis Hibiscus Port Dickson as your preferred choice of accommodation during your trip to Port Dickson. Thank you for your positive feedback and looking forward to extend our hospitality to you again soon.

Warmest regards
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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