Good
Spacious room
Generous spread of breakfast
Seaview rooms
Relaxing ambiance
24 hours room service and operator
Buggy pick up is efficient
My daughters love the water park
Thanks Vincent(reception) and Jonothan(driver) for a very warm welcome
Also to Esther(receptionist) for being very attentive
Bad
Sorry guys, i must mention this for your own improvement, late night going back to our room, noone even helps my husband to load our groceries, we have 2 daughters, (2yrs old and 8months), the bellboys were playing or doing something, shouting running until my daughter cry shes afraid, i recognize one as Dinash with 3 more malay boys and my driver Nike doenst even care, he is busy playing music in his buggy.(see picture below).
Another one, the buggy stops, because another small buggy is blocking the way, i ask him to horn because im bringing food for my fam, he said he dont want the maintenance guy to be mad(omfg, whats wrong with this staffs). Later a guy kharul comes out with a smoke(this is the first time i saw a staff smoking in front of the guest).
You really got staff problem, sorry to say