Check-in was quick. Got a welcome bag with canned drinks, cookies & mini hand sanitiser. Room is big with 2 huge comfortable king-sized beds. Amenities were basic, though there was no body lotion provided for a 5-star property such as this.
Breakfast fare was average with the ordinary local spread. Not much coffee/tea selections. Pastries selection was also limited. We had dinner at the Japanese & Roselle restaurant - quite expensive and quality was just 'meh'...
A lot of the facilities were not opened - probably due to lack of staff, so guests were just loitering around the premise and walking around the beach area. All the food stalls at The Hibiscus Walk were also closed and are not operating yet even though the property is open to guests.
We stayed 2nights. Our room did not get to be made up/cleaned as there was an apparent lack of staff.
For the price I paid for 2 nights, I think it is way over-priced and not worth the money. If anyone intend to go, better to wait a while when the place is up and running again with more staff to operate all the facilities like karaoke, the other restaurants, the water sports, the shuttle to the museum and nearby mall, etc.More