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Shirleen
Singapore

Not worth

3.0 of 5 bubblesReviewed 20 Jun 2022via mobile
But worth my money. I was given early check in. The staff didn’t really care much. Much of the activities need to be paid and hibiscus walk is closed. Basically there is nothing much to do but jus chill on the room.

Breakfast was given a time slot however is still very crowded. Nothing much for breakfast and food gave housefly flying all over.

Disappointed and check out early the next day .

Sheltered parking space for guest.
Date of stay: June 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this review
Responded 30 Jun 2022
Dear shirleentan,

Thank you for staying at Lexis Hibiscus during your visit to Port Dickson and we have also taken note of your feedback and have shared your comments with our team for improvement. We look forward to welcoming you back to the resort soon!

Warm regards,
The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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        581 - 586 of 3,463 reviews
        Reviewed 20 June 2022

        Experience was underwhelming given the price paid. RM900 plus was definitely not the "right price". Would recommend other similar style hotels in Desaru or Kuantan or even Avani Sepang instead

        Insufficient chairs to sit inside the room and also amenities and bedding etc are all lacking.

        I found a broken hanger in the wardrobe even along with leaking toilet and non-lockable front door

        In all this feels very budget hotel albeit you have paid a premium for

        Check in lobby feels like a cheap convention hall rather than somewhere you would pay upwards of RM900 per night for.

        Welcome drink came in the form of 4 cans of "Drinkho" drinks and for the uninitiated, these would be the local budget canned drinks. No warm towels or nice drink served with a wedge of lemon in a tall glass can be anticipated.

        Room tip: Choose one at another hotel if you can do without the pool in room
        Date of stay: June 2022
          • Value
          • Cleanliness
          • Service
        Thank Sep1trof
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 30 June 2022

        Dear Sep1trof,

        We are honoured you have chosen to stay with us during your trip to Port Dickson. We have also taken note on your feedback and have shared your comments with the team for improvement. All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon.

        Warm regards, 
        The Management

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 20 June 2022 via mobile

        We stayed 1 night with 3 kids 7mths , 3yo,6yo
        They enjoyed the in room swimming pool very much.
        But paying at such a price I would expect the room to be better maintained and cleaner.

        What impressed us
        Breakfast
        In room swimming with wonderful view
        Comfortable bed
        Baby cot with blanket,pillow,booster
        Nearby ostrich farm.
        Fast Buggy service

        In room service is quite fast not too pricey and taste is not too bad

        What disappointed us
        Room Maintenance, it make me feel that this is an very old hotel.
        Cupboard door with sound
        Lamination coming out here and there
        Steam room look yellowish
        Toilet is choked even after housekeeping came over
        Stain on the floor

        Date of stay: June 2022
        Trip type: Travelled with family
        Thank leongleonglailai
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 30 June 2022

        Dear leongleonglailai,

        We are honoured you have chosen to stay with us during your trip to Port Dickson. We have also taken note on your feedback and have shared your comments with the team for improvement. All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon.

        Warm regards, 
        The Management

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 20 June 2022 via mobile

        This is one of the worst 5 star hotels we have ever stayed at, the service and amenities were appalling, rude staff, dirty drapes, moldy all over the pool, ants all over the room, 45 mins wait for transport buggy. The only thing good about the stay was the comfortable beds, however after seeing the state of the room, could not sleep soundly as a feeling of uncleanness loomed over the room.

        For the price paid you would expect good service, but the constant dealing with unfriendly and rude stuff ruined the experience.

        In addition to the above, the plates at the breakfast buffet were not properly washed with stains and sauce still being on the plates. The food selection was limited and most of it comepletely tasteless, the only thing that was tasty was the cereal.

        Highly do not recommend staying here at all if cleanliness is important to you, I am shocked at how this place came so highly recommended as the stay was an absolute nightmare and we couldn't wait to leave.

        Date of stay: June 2022
        Trip type: Travelled with friends
        2  Thank mars2169
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 30 June 2022

        Dear mars2169,

        Thank you for staying with us during your trip to Port Dickson and we are disappointed to learn from your review that our services did not meet your expectations. We have taken note of your comments and we will forward it to our respective department for improvement. We certainly hope to welcome you again to the resort soon.

        Warm regards,
        The Management

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 17 June 2022 via mobile

        I have a slight issue with my dine in orders.
        Approach Mr nazreen farhan the roselle restaurant manager.
        I explain to him what happen..and he immediately apologise and offer me a replacement without asking more questions.
        He was professional in his duties and he knows his job very well.
        He not only offer me 1 replacement but for my family too.
        He make sure the food comes fast and He make sure the food was to my liking.

        Thank you Mr farhan and team for rectifying the issue fast and I appreciate your quick actions and understanding.

        This is a staff that lexis hibiscus need to keep and acknowledge of their work. A pat at the back and say job well done to staffs can give them the spirit to work better for the company.

        Thank you Mr farhan.

        Room.021

        Date of stay: June 2022
        Trip type: Travelled with family
        Thank 113wanm
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 30 June 2022

        Dear 113wanm,

        Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let our staffs know that they have made an impact during your stay.
         
        Warm regards,
        The Management

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 15 June 2022 via mobile

        Stayed in panorama pool villa - sea view for 3D 2N with my family. The sea view was breathtaking and the room was spacious and clean. Check-in procedure was fast and hassle-free at the Light House. My booking came with complimentary cocktail sessions at the Wave Dining restaurant. The staff and service there was superb. My heartfelt thanks to Mr Prem for his good service. Special shout out to the cocktails that he made, a must try! Thank you, Lexis Hibiscus for making our stay a memorable one.

        Date of stay: June 2022
        Trip type: Travelled with family
        Thank 236evelync
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 30 June 2022

        Dear 236evelync,

        We are delighted to have you as our guest during your recent stay at Lexis Hibiscus Port Dickson. Thank you so much for your positive feedback; generous compliments such as yours have definitely made our day! Looking forward to welcoming you again to the resort soon.

        Warm regards,
        The Management

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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