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MYAZ
Singapore, Singapore

Average stay - not worth the price.

2.0 of 5 bubblesReviewed 28 Jun 2022
This is the second time I stayed in this property. The so called water villas has turned into a chalet -Poorly maintained. Not worth it for the price we pay. The breakfast was bad too - flies everywhere. Buggy services is ok but you have to wait 45mins-1hour for it to come to you. There are times where they forget about you and I end up walking to the lobby. The place was not like it was before. Very disappointed.
Date of stay: June 2022
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this review
Responded 27 Jul 2022
Dear myasser7,

Thank you for staying with us during your trip to Port Dickson and we are disappointed to learn from your review that our services did not meet your expectations. We have taken note of your comments and we will forward it to our respective department for improvement. We certainly hope to welcome you again to the resort soon.

Warm regards,
The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,462)
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578 - 583 of 3,462 reviews
Reviewed 22 June 2022 via mobile

Booked 2 Sky Pool Villas and villas are spacious, clean and comfortable. Requested for interconnecting villas, but since there are no such villas, Management was kind enough to accomdate us 2 villas next to each other. Also, they acceded our request to place us at a higher floor for better sea view.

Highlights

1) Beautiful concept / design beach resort
2) At beach front although partial beach is man made
2) Beautiful villas. Clean, spacious and well functioning
3) Each villa comes with a private pool and sauna / steam room. Kids love the pool!
4) Indoor playground and some outdoor activities for kids
5) Efficient housekeeping
6) Most staff are friendly and helpful
7) Tight security at resort & plentiful of parking space
8) Allowed to check in early about 2pm+. Seamless check in and check out

Cons

1) Breakfast buffet needed to be improved. Was diverted to another restaurant instead of the main Rosella cafe and it was not a pleasant experience. However, we managed to book or secure our table at Rosella Cafe the next day.
2) Food choice / variety was quite limited for a 5 star hotel.

Overall, it was a memorable vacation and the kids enjoyed themselves very much. Thank you Lexis Hibiscus for making our stay so pleasurable!

Room tip: Book Sky Pool Villa for families with kids if you do not want to wait for buggy. If you are a couple, you may try the water villas for privacy and romance.
Date of stay: June 2022
Trip type: Travelled with family
1  Thank Steph C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 27 July 2022

Dear Steph C,

Thank you for staying at Lexis Hibiscus during your visit to Port Dickson and we have also taken note of your feedback and have shared your comments with our team for improvement. We look forward to welcoming you back to the resort soon!

Warm regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2022 via mobile

But worth my money. I was given early check in. The staff didn’t really care much. Much of the activities need to be paid and hibiscus walk is closed. Basically there is nothing much to do but jus chill on the room.

Breakfast was given a time slot however is still very crowded. Nothing much for breakfast and food gave housefly flying all over.

Disappointed and check out early the next day .

Sheltered parking space for guest.

Date of stay: June 2022
Trip type: Travelled with family
Thank shirleentan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 30 June 2022

Dear shirleentan,

Thank you for staying at Lexis Hibiscus during your visit to Port Dickson and we have also taken note of your feedback and have shared your comments with our team for improvement. We look forward to welcoming you back to the resort soon!

Warm regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2022

Experience was underwhelming given the price paid. RM900 plus was definitely not the "right price". Would recommend other similar style hotels in Desaru or Kuantan or even Avani Sepang instead

Insufficient chairs to sit inside the room and also amenities and bedding etc are all lacking.

I found a broken hanger in the wardrobe even along with leaking toilet and non-lockable front door

In all this feels very budget hotel albeit you have paid a premium for

Check in lobby feels like a cheap convention hall rather than somewhere you would pay upwards of RM900 per night for.

Welcome drink came in the form of 4 cans of "Drinkho" drinks and for the uninitiated, these would be the local budget canned drinks. No warm towels or nice drink served with a wedge of lemon in a tall glass can be anticipated.

Room tip: Choose one at another hotel if you can do without the pool in room
Date of stay: June 2022
    • Value
    • Cleanliness
    • Service
Thank Sep1trof
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 30 June 2022

Dear Sep1trof,

We are honoured you have chosen to stay with us during your trip to Port Dickson. We have also taken note on your feedback and have shared your comments with the team for improvement. All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon.

Warm regards, 
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2022 via mobile

We stayed 1 night with 3 kids 7mths , 3yo,6yo
They enjoyed the in room swimming pool very much.
But paying at such a price I would expect the room to be better maintained and cleaner.

What impressed us
Breakfast
In room swimming with wonderful view
Comfortable bed
Baby cot with blanket,pillow,booster
Nearby ostrich farm.
Fast Buggy service

In room service is quite fast not too pricey and taste is not too bad

What disappointed us
Room Maintenance, it make me feel that this is an very old hotel.
Cupboard door with sound
Lamination coming out here and there
Steam room look yellowish
Toilet is choked even after housekeeping came over
Stain on the floor

Date of stay: June 2022
Trip type: Travelled with family
Thank leongleonglailai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 30 June 2022

Dear leongleonglailai,

We are honoured you have chosen to stay with us during your trip to Port Dickson. We have also taken note on your feedback and have shared your comments with the team for improvement. All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon.

Warm regards, 
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2022 via mobile

This is one of the worst 5 star hotels we have ever stayed at, the service and amenities were appalling, rude staff, dirty drapes, moldy all over the pool, ants all over the room, 45 mins wait for transport buggy. The only thing good about the stay was the comfortable beds, however after seeing the state of the room, could not sleep soundly as a feeling of uncleanness loomed over the room.

For the price paid you would expect good service, but the constant dealing with unfriendly and rude stuff ruined the experience.

In addition to the above, the plates at the breakfast buffet were not properly washed with stains and sauce still being on the plates. The food selection was limited and most of it comepletely tasteless, the only thing that was tasty was the cereal.

Highly do not recommend staying here at all if cleanliness is important to you, I am shocked at how this place came so highly recommended as the stay was an absolute nightmare and we couldn't wait to leave.

Date of stay: June 2022
Trip type: Travelled with friends
2  Thank mars2169
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 30 June 2022

Dear mars2169,

Thank you for staying with us during your trip to Port Dickson and we are disappointed to learn from your review that our services did not meet your expectations. We have taken note of your comments and we will forward it to our respective department for improvement. We certainly hope to welcome you again to the resort soon.

Warm regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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