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Relaxing getaway for family or couples

5.0 of 5 bubblesReviewed 9 Jul 2022via mobile
My recent stay at Sky Pool Villa was great with nice private pool & sauna. There is a bathtub and two shower heads as well. The room is huge with two king sized beds. This is a good choice if you do not want to walk so far to the main lobby / beach / activities / parking lot. As the pool is covered, so the water is colder. Nice birds eye view of the sea and the water villas that looks like a hibiscus.

I have stayed at the water villas previously and it is very nice experience too. A small part of the toilet floor has a small glass on the floor and you can see the fishes swimming in the sea below you. The private pool is warmer because the sun has heated it. However you will need to take the buggy / walk really far to the main lobby / beach etc.

I also liked how they are still practicing safety precautions although borders are already opened. They have time slots for buffet breakfast that you need to book during weekends (because of the crowd). So I already felt at ease amidst the pandemic.

There was also a stunning fire performance by their sports & recreational department on Saturday night. Remember to ask the receptionist on the performance schedule.
Date of stay: July 2022
Room Tip: Weekends are usually crowded. However, the fire performance is only on Saturday nights.
Trip type: Travelled with family
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Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this review
Responded 27 Jul 2022
Dear 364peit,

We are delighted to have you as our guest during your recent stay at Lexis Hibiscus Port Dickson. Thank you so much for your positive feedback; generous compliments such as yours have definitely made our day! Looking forward to welcoming you again to the resort soon.

Warm regards,
The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviewed 8 July 2022 via mobile

    It was a great place, and I especially enjoyed the morning breakfast at Roselle Coffe House.
    I was pleasantly amazed by the hospitality shown by Restaurant Manager Nazreen Farhan.
    He took the time to say Hi to me and was very helpful.
    The time when I visited, there were flies everywhere, and he explained to us that the fruit season had caused flies to migrate to the property.
    He was candid about it.
    I appreciate his honesty, his hospitality and also the way he handled his service staff.
    I will definitely go there again

    Room tip: Please book in advance through their website and try the inhouse restaurants.
    Date of stay: June 2022
    Trip type: Travelled with friends
    1  Thank Benjamin S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 27 July 2022

    Dear Benjamin S,

    Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let our staffs know that they have made an impact during your stay. 


    Warm regards,
    The Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 July 2022

    It's a family trip for us. We booked Lexis Hisbiscus to celebrate my little daughter's birthday. we stayed for 3D2N. The registration was super fast and we were given complimented drinks and snacks. prior to the check-in date, we kept receiving reminder emails on our trip, which kept me and my kids excited. we took a premium sea view pool room for RM 2474. the sea view from our room is breathtaking. no words to describe it. surely it is a must-trip for nature lovers. Our room is located at hibiscus's 4th Patel.

    They have a private beach too. the beach is average yet kids enjoyed it to the maximum. we also ride in an inflatable boat which is pulled by a speed boat. they charged us RM140 for a round which is for less than 8 minutes and since the kids really enjoyed it we make another round before we leave the beach.

    Day 1 and 2 we use the pool to the maximum. it is an unforgettable moment for both my daughters.

    On the 1st night, we had a buffet dinner at the Hotel itself. RM90 per adult was charged and for kids, it was RM50 something if I'm not mistaken. Glad that they accepted us even though we were walk-in guests for them. I really enjoyed the staff service more than the food. breakfast was good too, they offered Malaysian cuisines more. I feel they need to cook the roti canai a bit longer as in the piece that I took, the dough is not cooked well. I wonder how they got so many flies inside the cafe. cant they fix something like how some MAMAK shop fixed to trap the flies? I hope they will look into the issue seriously as it is very annoying to keep chasing away the flies while eating.

    I still wondering why the bathroom and toilet have no door knobs. HA HA HA

    The buggy service is excellent. in less than 10 mins after our call, they will come to pick us up to the main lobby. They offer 24 hours buggy service.

    Overall we enjoyed our trip to Lexis Hisbiscus as it is very relaxing and calm. Definitely, it will be a great birthday for my 8-year-old daughter.

    Room tip: Room 306 is private and calmer as it is not facing any other chalet opposite.
    Date of stay: June 2022
      • Value
      • Cleanliness
      • Service
    Thank Khogie A
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 27 July 2022

    Dear Khogie A,

    We are honoured you have chosen to stay with us during your trip to Port Dickson and thank you for your kind compliments! We have also taken note on your feedback and have shared your comments with the team for improvement. For your kind information, the bathroom and toilet are styled that way, it's a modern room design layout. Nevertheless, all of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon! 


    Warm regards, 
    The Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 July 2022 via mobile

    Excellent hotel to stay for a holiday
    Warm welcome by the friendly hotel staff
    Registration very fast & received complimentary canned drinks, snacks & hand sanitizer
    Room very neat, tidy & clean with 2 king beds
    So many tv channels, for local, international as well as latest movies…
    Shuttle Service very fast
    Variety of food for the breakfast…
    Check out very fast, easy & simple…
    Staff are very helpful to assist you when needed, from security, concierge, shuttle, janitors etc…
    EXCELLENT HOTEL & SERVICE 🌟🌟🌟🌟🌟🌟

    Date of stay: July 2022
    Trip type: Travelled as a couple
    Thank MissSasman
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 27 July 2022

    Dear MissSasman,

    We are delighted you have chosen Lexis Hibiscus Port Dickson as your preferred choice of accommodation during your trip to Port Dickson. Thank you for your positive feedback and looking forward to extend our hospitality to you again soon.

    Warm regards,
    The Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 June 2022

    This is the second time I stayed in this property. The so called water villas has turned into a chalet -Poorly maintained. Not worth it for the price we pay. The breakfast was bad too - flies everywhere. Buggy services is ok but you have to wait 45mins-1hour for it to come to you. There are times where they forget about you and I end up walking to the lobby. The place was not like it was before. Very disappointed.

    Date of stay: June 2022
      • Sleep Quality
      • Cleanliness
      • Service
    Thank Smy4z
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 27 July 2022

    Dear myasser7,

    Thank you for staying with us during your trip to Port Dickson and we are disappointed to learn from your review that our services did not meet your expectations. We have taken note of your comments and we will forward it to our respective department for improvement. We certainly hope to welcome you again to the resort soon.

    Warm regards,
    The Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 June 2022 via mobile

    Booked 2 Sky Pool Villas and villas are spacious, clean and comfortable. Requested for interconnecting villas, but since there are no such villas, Management was kind enough to accomdate us 2 villas next to each other. Also, they acceded our request to place us at a higher floor for better sea view.

    Highlights

    1) Beautiful concept / design beach resort
    2) At beach front although partial beach is man made
    2) Beautiful villas. Clean, spacious and well functioning
    3) Each villa comes with a private pool and sauna / steam room. Kids love the pool!
    4) Indoor playground and some outdoor activities for kids
    5) Efficient housekeeping
    6) Most staff are friendly and helpful
    7) Tight security at resort & plentiful of parking space
    8) Allowed to check in early about 2pm+. Seamless check in and check out

    Cons

    1) Breakfast buffet needed to be improved. Was diverted to another restaurant instead of the main Rosella cafe and it was not a pleasant experience. However, we managed to book or secure our table at Rosella Cafe the next day.
    2) Food choice / variety was quite limited for a 5 star hotel.

    Overall, it was a memorable vacation and the kids enjoyed themselves very much. Thank you Lexis Hibiscus for making our stay so pleasurable!

    Room tip: Book Sky Pool Villa for families with kids if you do not want to wait for buggy. If you are a couple, you may try the water villas for privacy and romance.
    Date of stay: June 2022
    Trip type: Travelled with family
    1  Thank Steph C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 27 July 2022

    Dear Steph C,

    Thank you for staying at Lexis Hibiscus during your visit to Port Dickson and we have also taken note of your feedback and have shared your comments with our team for improvement. We look forward to welcoming you back to the resort soon!

    Warm regards,
    The Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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