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Tyee

Great service

5.0 of 5 bubblesReviewed 12 Jul 2022via mobile
A good holiday became a great holiday due to the wonderful service and hospitality shown by the Umi Japanese restaurant team when our family had dinner there. The team, led by Mus, was welcoming and attentive to finer details like following up on our requests personally. Enjoyed the food, and the service experience made it even better - well done!

A nice touch too was the ever-smiling, polite and helpful housekeeping, buggy and other staff members.

A few things which the resort can improve on are the check-in/out times which seem to be getting less and less guest friendly (3pm and 11am respectively). The constant presence of flies is also quite annoying and the breakfast buffet during peak times leaves a lot to be desired in terms of food replenishing etc. Looking forward to improvements on these aspects on our next visit!
Date of stay: July 2022
Trip type: Travelled with family
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Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this review
Responded 27 Jul 2022
Dear Tyee88,

We are honoured you have chosen to stay with us during your trip to Port Dickson and thank you for your kind compliments! We have also taken note on your feedback and have shared your comments with the team for improvement. All of us at Lexis Hibiscus Port Dickson look forward to welcoming you back to the resort soon! 

Warm regards, 
The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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        645 - 650 of 3,545 reviews
        Reviewed 12 July 2022

        My parents and I had a wonderful stay at the Panorama Pool Villa recently. Our room overlooked a breathtaking view of the sea and we had a private pool and a steam room to ourselves. Room was pretty clean but we think that the floor can be cleaner as we find the floor sticky. Overall, all staffs were friendly, but we would like to extend our greatest appreciation to the staffs at the Wave Dining in the Lighthouse Club, namely Mr Azwan, Mr Suresh, Mr Kumar and Mr Suman. They were so friendly and warm towards us which makes us feel so comfortable and we enjoyed our time more at the place. Food and parking were convenient. We will certainly come back again for the view, room and the splendid services.

        Date of stay: July 2022
          • Sleep Quality
          • Cleanliness
          • Service
        Thank Zyi6678
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 27 July 2022

        Dear Zyi6678,

        We are so pleased to know you had a fantastic holiday with us. No words can express how happy we are to know we lived up to all your expectations. Also, we truly appreciate your kind words about our staff! It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let our staffs know that they have made an impact during your stay. 


        Warm regards,
        The Management

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 11 July 2022 via mobile

        Lexis resorts with few branches.. Was given Grand Lexis, Disappointed.
        Room condition, smelly, dark and cleaningness not to expectation.
        We were to check out immediately and changed to lexis hibiscus.
        Lexis hibiscus, Seaview.. Excellent.
        Good design, clean room, comfortable bed, pool and sauna.
        But during public holiday, the rate is peak.
        Breakfast, average quality not worth for money.
        Not much activities... All closed except cycling.
        Well done.. Will come back again
        Please up keep the cleaningness of room and not to disappoint guests..

        Date of stay: July 2022
        Trip type: Travelled with family
        Thank Lindtay
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 27 July 2022

        Dear Lindtay,

        Thank you for staying at Lexis Hibiscus during your visit to Port Dickson. We look forward to welcoming you back to the resort soon!

        Warm regards,
        The Management

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 11 July 2022 via mobile

        Great place for family with kisds to relax and enjoy the private pool in room. But the buggy waiting time can be very long at peak hour. Food and parking is convenient. May drive out for more food opt.

        Date of stay: July 2022
        Trip type: Travelled with family
        Thank Darien K
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 27 July 2022

        Dear Darien K,

        We are glad beyond words to hear that you enjoyed your stay with us. We certainly look to welcome you back to the hotel in the near future.

        Warm regards,
        The Management

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 10 July 2022 via mobile

        My recent stay at Sky Pool Villa was great with nice private pool & sauna. There is a bathtub and two shower heads as well. The room is huge with two king sized beds. This is a good choice if you do not want to walk so far to the main lobby / beach / activities / parking lot. As the pool is covered, so the water is colder. Nice birds eye view of the sea and the water villas that looks like a hibiscus.

        I have stayed at the water villas previously and it is very nice experience too. A small part of the toilet floor has a small glass on the floor and you can see the fishes swimming in the sea below you. The private pool is warmer because the sun has heated it. However you will need to take the buggy / walk really far to the main lobby / beach etc.

        I also liked how they are still practicing safety precautions although borders are already opened. They have time slots for buffet breakfast that you need to book during weekends (because of the crowd). So I already felt at ease amidst the pandemic.

        There was also a stunning fire performance by their sports & recreational department on Saturday night. Remember to ask the receptionist on the performance schedule.

        Room tip: Weekends are usually crowded. However, the fire performance is only on Saturday nights.
        Date of stay: July 2022
        Trip type: Travelled with family
        4  Thank 364peit
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 27 July 2022

        Dear 364peit,

        We are delighted to have you as our guest during your recent stay at Lexis Hibiscus Port Dickson. Thank you so much for your positive feedback; generous compliments such as yours have definitely made our day! Looking forward to welcoming you again to the resort soon.

        Warm regards,
        The Management

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 8 July 2022 via mobile

        It was a great place, and I especially enjoyed the morning breakfast at Roselle Coffe House.
        I was pleasantly amazed by the hospitality shown by Restaurant Manager Nazreen Farhan.
        He took the time to say Hi to me and was very helpful.
        The time when I visited, there were flies everywhere, and he explained to us that the fruit season had caused flies to migrate to the property.
        He was candid about it.
        I appreciate his honesty, his hospitality and also the way he handled his service staff.
        I will definitely go there again

        Room tip: Please book in advance through their website and try the inhouse restaurants.
        Date of stay: June 2022
        Trip type: Travelled with friends
        1  Thank Benjamin S
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Lexis Team, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 27 July 2022

        Dear Benjamin S,

        Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let our staffs know that they have made an impact during your stay. 


        Warm regards,
        The Management

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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