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Esther T

Mr Shan, the best Duty Manager you will ever encounter.

5.0 of 5 bubblesReviewed 31 May 2023
I had a great experience at Lexis Hibiscus Port Dickson all thanks to Darshan A/L Bala Subramaniam. The duty manager whom happened to be on duty both days when I needed assistance during my stay. It was amazing and beyond words how Darshan (warmly known as Shan) made me feel like home and went out of his ways to ensure I have the best experience in Lexis Hibiscus. It was my first visit but will definitely not be my last. Truly 5 star service rendered by Shan.

Initially I had issues checking in as the new trainee staff at the counter was unable to locate my booking despite me providing my booking itinerary. Then, the trainee staff accidentally charged RM200 to my credit card for deposit when it was supposed to be an pre-authorisation to credit card. Next, the room keys were mixed up by the front desk (hotel lobby) and I had no clue if i was even given the correct room as per my booking.

Shan came to my rescue timely and assured me that I am well taken care of and promised to pay attention to all other details throughout my stay to ensure I do not encounter any further inconvenience.

During the night, my family and I were being locked out of my Hotel room because the door lock was faulty. While this issue has caused my family and I further inconvenience, Shan was swift and prompt in resolving it and also personally reached out to me in person to apologize and make correction to it. He empathise with my situation and I can feel his sincerity and genuinely wants to make things right for the Hotel guest.

Shan is indeed a rare gem. So much so that, an unhappy and discontented guest like me eventually became truly satisfied with the Hotel and it's services. As a form of gratitude to Shan, I have passed him my name card and promised him that I will be booking the Presidential Suite in Sep this year for my wedding proposal. Keep it up Shan! Thank you so much for everything.

Sincerely,
Esther Teo
Singapore
Date of stay: May 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anita Khoo, General Manager at Lexis Hibiscus Port Dickson, responded to this review
Responded 30 Jul 2023
Dear Ms Esther Teo ,

Thank you so much for your kind compliments to Shan . He is indeed one of our rising star at Hibiscus. We are truly delighted that he had made a difference during your stay .

We go beyond call of duty to ensure our guest comfort and assistance will rendered to our best . We look forward to welcome your family and your back in September to celebrate the special occasion .

Please do contact us for any assistance prior to your arrival .
Warmest regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (3,462)
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      487 - 492 of 3,462 reviews
      Reviewed 31 May 2023 via mobile

      Stayed here to celebrate my daughter birthday. Its our 1st time going to PD and this resort win our hearts. We stayed at sky villa and definitely no regrets. With the swimming in every room, the kids definitely enjoy the unlimited swimming. Sky villa has more privacy compared to water villa. Rooms are big and well kept. Breakfast can be improved. They has wide arrays of breakfast but the taste somehow lacking abit but it definitely fills our tummy. Locations are far from town but if you lazy to drive they have grab services either grab to the food area or justgrab food. We enjoyed every moments in lexis hibiscus and definitely will come back again. Those who drove no need to worry about parking you car there as it is very safe as they have police and guards there.

      Date of stay: May 2023
      Trip type: Travelled with family
      Thank miss_2811
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Anita Khoo, General Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 30 July 2023

      Dear Guest ,
      Thank you for staying with us during your trip to Port Dickson. We are delighted to hear you had an enjoyable time . We certainly hope to welcome you again to the resort soon.
      Warm Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 31 May 2023 via mobile

      Pros: Nice facilities, perfect for family. Private pool on every villa allow us to swim at anytime we want. Enjoy the beach view and sunset. F&B staff at Coffee House is great. They serve with a smile.

      Cons: Kindly provide training to your staff at Front Desk. No smile and they work like a robot. Lobby greeters give orders to your customer on what to do. Not nice. No closing remarks from the operator. Put down the phone just like that.

      Room tip: Avoid holidays and public holidays. Big place and buggy available to bring us around. Busy time, have to wait up to 20 minutes.
      Date of stay: May 2023
      Trip type: Travelled with family
      Thank 124alicen
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Anita Khoo, General Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 30 July 2023

      Dear Guest ,
      Thank you for staying with us during your trip to Port Dickson and we are disappointed to learn from your review that our services did not meet your expectations. We have also taken note of your comments and we will forward it to our respective department for improvement. We certainly hope to welcome you again to the resort soon.
      Warm regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 29 May 2023

      3rd time coming here on vacation.
      Room - perfect
      View - perfect
      Food (breakfast) - all good except sausage (quit hard)
      Hospitality’s & Environment- excellent
      Night performance - Fireshow was great
      ** Extra mild thanks to Mr AryHarry for the hospitality & all the recommendations given. Very helpful. Thumbs Up 👍🏽

      Date of stay: May 2023
      Thank Coastal18124480458
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Anita Khoo, General Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 30 July 2023

      Dear Guest ,
      Thank you for staying with us during your trip to Port Dickson. We are delighted to hear you had an enjoyable time . We certainly hope to welcome you again to the resort soon.
      Warm Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 27 May 2023

      Room is very spacious. I took the skypool and I like it more than the water villa for its privacy. Great help from the staff every time we needed anything. Overall, it’s an amazing experience and worth the money

      Date of stay: May 2023
      Thank Hamiza H
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Anita Khoo, General Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 30 July 2023

      Dear Guest
      Thank you for staying with us during your trip to Port Dickson. We are delighted to hear you had an enjoyable time . We certainly hope to welcome you again to the resort soon.
      Warm Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 24 May 2023

      a comfortable hotel. attended a conference . staff so accommdating. no shops handy. great layout and pools are well kept. I took ill and was well looked after. They had a dr on site because we many attended the conference. they arranged an ambulance and management were the best. 100% to Steve Woon who accompanied me and stayed until I could leave. hope to return.

      Room tip: a long way from a town and limited taxis service. not a cheap stay. very clean anbd organised.
      Date of stay: February 2023
      • Trip type: Travelled on business
        • Value
        • Location
        • Service
      Thank Tour51754123349
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Anita Khoo, General Manager at Lexis Hibiscus Port Dickson, responded to this reviewResponded 30 July 2023

      Dear Guest
      Thank you for staying with us during your trip to Port Dickson. We are delighted to hear you had an enjoyable time . We certainly hope to welcome you again to the resort soon.
      Warm Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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