Our family’s somewhat usual weekend getaway. Comfortable and great service. Excellent Japanese restaurant. Super clean and white private beach. Can just chillax in their wonderful chalets or If you are adventurous, visit the surroundings attractions! Recommended!!
Dear Adventure60416253864,
Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson!
Thank you for the kind review of your recent experience with us, happy to see all of you had a great stay, particularly on Japanese food and beach, we have also shared your comment with the team as well.
Please feel free to reach out to us should you require further assistance. We look forward to seeing you again in future.
Sincerely,
The Management of Lexis Hibiscus Port Dickson
Really enjoyed ourselves at this hotel. Fantastic huge room at the tower with lovely bathtub and twin showers and vanity basins. Private swimming pool was enough for a dip only but exhilarating to view out onto the water chalets below and the sea. The steam room worked but can be too hot if you sit just above the steam outlet.
The downside unfortunately, the thing that drop one point for our review was the noisy aircon. It was quite loud even though we set the fan to the lowest. The other reason was the next room had a big group who were jumping in and out of their pool and shouting very loudly, which isn't the hotel's fault.
Breakfast area was big enough for the huge number of guests. There were many foreign tourists on tour groups but a big section of the outdoor area need not be opened up. The waiter team was super efficient, clearing up used plates, bringing fruits and tea when you require. Thank you Jerriel, Ardian, Tegar and Owto.
Sufficient car parking is on the ground level as well as the multi-storey carpark. There doesn't seem to be a direct connection to the hotel lobby and would require you to walk out on the driveway to the main entrance.
Visit the 13th floor pub for a lovely night view. Kids playroom, spa, gym on 2nd floor close early.
The tower rooms seem to be a better deal. Many of the water chalets face each other, or the tower block, walkways etc so you won't get the privacy you want as we could look down into the chalet below. You can't be assured that you would get a chalet that faces the sea if you booked one.
Apart from the hotel rates and minus points above, we would recommend to stay here, at least once to enjoy a 5-star hotel experience. And look forward the their second phase that has started reclamation works
Dear Ronnietsh,
Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson!
Thank you for the detailed review of your recent experience with us, particularly on the service by team at Roselle, we have also shared your comment with the team as well. There are some rooms on water and with unblock view, with additional rates.
Please feel free to reach out to us should you require further assistance. We look forward to seeing you again in future.
Sincerely,
The Management of Lexis Hibiscus Port Dickson
Your waiter name Benjo is very friendly and helpful. Thank you for your services and hospitality. He can be a standard services for the whole waitress inside the hotel.
Your waiter name Benjo is very friendly and helpful. Thank you for your services and hospitality. He can be a standard services for the whole waitress inside the hotel.
Dear Companion56499231882,
Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson!
Thank you for the generous review of your recent dining experience with us at Roselle, particularly on the service by Benjo, we have also shared your comment with the team as well. This feedback will definitely motivate them to strive further to enhance the service.
Please feel free to reach out to us should you require further assistance. We look forward to seeing you again in future.
Sincerely,
The Management of Lexis Hibiscus Port Dickson
Worst hygiene experience on the room allocated as it was full of bird poo stain within the attached swimming pool. Professional on some of the housekeeper staff are questionable as they made you feel unwelcome based on their attitudes and eyesight. However, I have to credit to the Roselle Coffee House staffs as they are very professional and polite into the services.
Dear Alexjelooi,
Greetings from Lexis Hibiscus Port Dickson!
Thank you for your patronage and we are truly sorry to hear about your recent experience at our resort and truly understand how distressing it must have been to encounter bird droppings and unwelcome approach by the room attendants, which certainly detracted from the peaceful family vacation you were hoping for.
Please accept our sincerest apologies for the inconvenience and discomfort this situation caused you and your family. We are taking immediate steps to address the issue and ensure that our property remains a pleasant and comfortable environment for all our guests.
We value your feedback and will use it to improve our resort condition accordingly. Thank you for bringing this matter to our attention, and we look forward to welcoming you back for a more pleasant stay.
Thank you and best regards,
The Management
We absolutely loved our stay at the hotel, especially thanks to the warm hospitality from the Light House team. A special mention goes to Maizatul, Ajym, and Rafie, who made us feel very welcomed.
The next day, we were greeted warmly by Mr. Azwan, Charti, and Birendra as we enjoyed breakfast at Wave Dining with variety of food selection. I love the cool Hibiscus Lime drink.
The en-suite private pool was definitely one of the reasons we chose the hotel, and it did not disappoint.
Thank you to both teams for your incredible hospitality. The humanizing touch truly made our stay at Lexis Hibiscus a memorable experience.
Dear Scha2020,
Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson!
Thank you for the generous review of your recent experience with us, particularly on the service by team at Light House, we have also shared your comment with the team as well. Glad to know that you had a memorable stay.
Please feel free to reach out to us should you require further assistance. We look forward to seeing you again in future.
Sincerely,
The Management of Lexis Hibiscus Port Dickson
