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Shaz R
Kuala Lumpur, Malaysia

Best service ever

5.0 of 5 bubblesReviewed 3 weeks ago
Service is very good..nice place and calming welcomer..food nice.. View nice.. Good staff.. Good food.. Nicw play for staycation and family trip. Will come again later...... Good job Lexis Hibiscus. ..... . Credit to waiter BENJO, REVATHI
Date of stay: November 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alec N, Other at Lexis Hibiscus Port Dickson, responded to this review
Responded 3 weeks ago
Dear Shazreinzs93,
Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson!
Thank you for the kind review of your recent experience with us, good to know you enjoyed the stay, particularly on the service by Benjo and Revathi, we have also shared your comment with the team as well. This feedback will definitely motivate them to strive further to enhance the service.
Please feel free to reach out to us should you require further assistance. We look forward to seeing you again in future.
Sincerely,
The Management of Lexis Hibiscus Port Dickson
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (3,494)
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    27 - 32 of 3,498 reviews
    Reviewed 4 weeks ago

    I must agree that their pillows the fluffiest and supportive I have ever felt, that I had bought one back home! :)

    The services are excellent as well, the staffs are very proactive and always ready to serve. Impressed with their service, especially Benjo whom have gone the extra miles to serve us during our breakfast at Roselle Coffee House. He made sure that our needs are catered for while having our meal, and offered more than we need. Thumbs up for his dedication, and as well as the whole team. :)

    Date of stay: November 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Phanthipha S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Alec N, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 3 weeks ago

    Dear Phanthiphas,
    Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson!
    Thank you for the generous review of your recent experience with us, hope you like the pillow which you bought home. We also shared your comment with Benjo at Roselle too.
    Please feel free to reach out to us should you require further assistance. We look forward to seeing you again in future.
    Sincerely,
    The Management of Lexis Hibiscus Port Dickson

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 weeks ago

    We had Our Telematch here and this is one of the best and most fun telematch program we have ever experienced. We really like to express our gratitude and thanks to the facilitator Mr Khuzairi for being so easygoing & accommodating to our plentiful requests and his team Navin , Wan & Hana for their combined effort in making the event a great success. We really enjoyed it!

    All in all, We had a memorable time there simply due to the fantastic service provided. Will
    be back soon for more staycation and gathering program. Keep It Up!

    Date of stay: November 2024
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Nurulhuda
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Alec N, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 4 weeks ago

    Dear Nurulhuda,
    Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson!
    Thank you for the generous review of your recent experience with us, particularly on the team building session with Zai and his team, we have also shared your comment with the team as well. This feedback will definitely motivate them to strive further to enhance the service. Glad to see that all of you had a memorable stay.
    Please feel free to reach out to us should you require further assistance. We look forward to seeing you again in future.
    Sincerely,
    The Management of Lexis Hibiscus Port Dickson

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 weeks ago

    Our stay at Lexis Hibiscus Resort was absolutely unforgettable! The reservation team went above and beyond to make my wife’s birthday truly special. They arranged beautiful decorations in our room and even surprised us with a large complimentary birthday cake, which was such a thoughtful gesture.

    We were also given a late checkout without even asking, allowing us to enjoy the stunning views and facilities a little longer. The attention to detail and care shown by the staff was remarkable. Sugen, the reservation manager, personally came to wish us a fantastic stay, making us feel genuinely valued as guests.

    Thank you, Lexis Hibiscus, for a memorable experience filled with thoughtful touches and impeccable hospitality. We can’t wait to return!

    Date of stay: November 2024
    Trip type: Travelled as a couple
    Thank Camper18688081327
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Alec N, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 4 weeks ago

    Dear Camper18688081327,
    Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson!
    Happy Belated Birthday to your wife, glad to see that you had a great visit and we look forward to seeing you again in future.
    Sincerely,
    The Management of Lexis Hibiscus Port Dickson

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 weeks ago

    Our family’s somewhat usual weekend getaway. Comfortable and great service. Excellent Japanese restaurant. Super clean and white private beach. Can just chillax in their wonderful chalets or If you are adventurous, visit the surroundings attractions! Recommended!!

    Date of stay: November 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Adventure60416253864
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Alec N, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 4 weeks ago

    Dear Adventure60416253864,
    Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson!
    Thank you for the kind review of your recent experience with us, happy to see all of you had a great stay, particularly on Japanese food and beach, we have also shared your comment with the team as well.
    Please feel free to reach out to us should you require further assistance. We look forward to seeing you again in future.
    Sincerely,
    The Management of Lexis Hibiscus Port Dickson

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 weeks ago via mobile

    Really enjoyed ourselves at this hotel. Fantastic huge room at the tower with lovely bathtub and twin showers and vanity basins. Private swimming pool was enough for a dip only but exhilarating to view out onto the water chalets below and the sea. The steam room worked but can be too hot if you sit just above the steam outlet.
    The downside unfortunately, the thing that drop one point for our review was the noisy aircon. It was quite loud even though we set the fan to the lowest. The other reason was the next room had a big group who were jumping in and out of their pool and shouting very loudly, which isn't the hotel's fault.
    Breakfast area was big enough for the huge number of guests. There were many foreign tourists on tour groups but a big section of the outdoor area need not be opened up. The waiter team was super efficient, clearing up used plates, bringing fruits and tea when you require. Thank you Jerriel, Ardian, Tegar and Owto.
    Sufficient car parking is on the ground level as well as the multi-storey carpark. There doesn't seem to be a direct connection to the hotel lobby and would require you to walk out on the driveway to the main entrance.
    Visit the 13th floor pub for a lovely night view. Kids playroom, spa, gym on 2nd floor close early.
    The tower rooms seem to be a better deal. Many of the water chalets face each other, or the tower block, walkways etc so you won't get the privacy you want as we could look down into the chalet below. You can't be assured that you would get a chalet that faces the sea if you booked one.
    Apart from the hotel rates and minus points above, we would recommend to stay here, at least once to enjoy a 5-star hotel experience. And look forward the their second phase that has started reclamation works

    Room tip: Hotel caters to tour groups but did not appear to be super crowded. Sky tower is a better deal for privacy Go early for breakfast at the outdoor seating
    Date of stay: November 2024
    Trip type: Travelled as a couple
    Thank ronnietsh
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Alec N, Other at Lexis Hibiscus Port Dickson, responded to this reviewResponded 4 weeks ago

    Dear Ronnietsh,
    Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson!
    Thank you for the detailed review of your recent experience with us, particularly on the service by team at Roselle, we have also shared your comment with the team as well. There are some rooms on water and with unblock view, with additional rates.
    Please feel free to reach out to us should you require further assistance. We look forward to seeing you again in future.
    Sincerely,
    The Management of Lexis Hibiscus Port Dickson

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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