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13 - 18 of 197 reviews
Reviewed 26 April 2019

Nice location in Pantai Merang. But Room was not properly managed. Shower & toilet were not maintained properly. Shower hot water was not working when 1st checked in but repaired immediately when inform the staff.
Limited Baby Chair at the Restaurant.

Room tip: Maybe the beach front rooms are better.
Date of stay: March 2019
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank nazirali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2019

Stay for 01 nights with family, book the deluxe sea facing. Resort will fully booked during school holiday so we book 01 month before travel date. Good service from receptionist. Swimming pool is on average. View from the room are superb. However the room facility are bad.The glass Door are hard to open, the toilet and equipment are not clean also not function. Breakfast just average. The Resort extremely need renovation and upgraded.

Room tip: Deluxe Seafacing ground floor
Date of stay: March 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Ucuuyana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2019

The worst customers service/resort/hotel experince I ever have :

1) Rude front office/receptionist while check in.
2) Hall quite expensive. More than RM 1k for the night (3 hour usage for our function). To be fair, a sound technician were provided throughout the night.
3) Management not providing enough chairs and table for our diner. For 106 peoples, we were only provided 10 tables (which can accommodate 10 chairs) and 93 chairs as they only providing chairs for paying customers. That is a full of bull crap. We already provided the name list of guest and their age. We ask thrice from the afternoon to before dinner but they like meh...so, we have 13 people only with chairs which were provided just before dinner. With no TABLES.
4) Our toilet floor so slippery. My son fell in the toilet.
5) Our room still have some sands on the floor. Old room. I lets others to comment on the condition of their room.
6) Blanket a bit dirty.
7) Swimming pool were not cleaned everyday. Sands are everywhere in the pool. Pick myself a rust sharp headscarf pin.

Room tip: Better avoid this hotel altogether.
Date of stay: April 2019
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank langkorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2019 via mobile

Stayed there for 3 days 2 nights in Deluxe Chalet. The Chalet is facing the beach. The kids enjoyed the pool. Good buffet breakfast.

The hotel is quite old but the facilities are still in good conditions.

However, the road to the hotel is kind of dangerous as you need to be extra careful.

Will definitely make another trip there.

Date of stay: August 2018
Trip type: Travelled with family
Thank amy_imran75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2018 via mobile

Nice hotel, superb surrounding, incredible beach but the hotel really need fully and totally refurbishment.
I would say the hotel conditions far way from the ads and the pictures.
With the price, the hotel.management really need to consider "gotong royang" for the whole hotel.

Date of stay: December 2018
Trip type: Travelled with family
Thank AzlinaA97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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