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Reviewed 15 April 2012

Stayed here this past week with my wife and two kids during our trip to DisneyLand. We stayed in a Best Western the first two nights and decided to stay an extra night so we moved over to this Hyatt.

We booked the "Kids Suite".

The hotel itself was very nice looking with a huge lobby. The front desk staff, while polite and cordial, seemed overwhelmed with the number of people checking in and asking questions. There was quite a line and I waited about 20 minutes to get to the front of the line (there was only one person working the desk). Not sure why a hotel this size would only have one person working the desk during a busy time like this.

The hotel offers the option to Valet park or self park. I didn't bother looking at the price of the valet, but just note that self parking is 15$ a night.

There is no free Wifi... (Best Western was free?) The shuttle service to Disney is 4$ per day per adult. Really started feeling nickel and dimed here.

The room itself was very nice visually. The beds were EXTREMELY comfy and the kids loved the bunk beds and the fact that they had their own TV. The only complaint I have with the room was the lack of water pressure in the shower (it was horrible - like a dripping hose) and the weird murky milky colored water that came out of the sink faucet. Not sure what was going on there. Had we been staying for more than one night I might have complained but the fun we had at Disney had me too tired to bother.

Overall, for the price of the room, it was not a bad place to stay and we'd probably stay again.

*Just a suggestion to the management - We noticed you had a separate kiosk to purchase Disney tickets to the left of your main desk (right in front of the shuttle pick up). Wouldn't it make sense to allow the purchase of shuttle passes here?? I had to stand in the front desk line AGAIN to purchase shuttle passes and nearly missed the shuttle because it took 20 minutes to make it to the front of the line (AGAIN) for a 30 second transaction. And yes, the Disney kiosk was open and available at the time!!

  • Stayed: April 2012, travelled with family
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Thank armyxraysvet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this reviewResponded 25 April 2012

Thank you for providing feedback on your stay with us. We truly apologize for any inconveniences that you experienced during you stay, and we thank you for bringing it to our attention so that we may rectify the situation. Thank you for your review and suggestion, and we hope you will give us another try!

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Reviewed 15 April 2012

I stayed at the Hyatt last week for a trip to Disneyland and it was a very nice experience. The rooms are comfortable and clean, the breakfast buffet is good and they have a shuttle that goes back and forth from disneyland every 30 minutes all day long. Great alternative to the much more expensive Disneyland hotels

  • Stayed: April 2012, travelled with family
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Thank MexiCZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this reviewResponded 19 April 2012

Thank you for staying with us during your recent trip to Disneyland! We are excited to hear that you enjoyed the guestrooms, TusCA breakfast buffet, and shuttle service to Disneyland. Thank you for your great review of the hotel, and we hope to invite you back as our guest again!

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Reviewed 15 April 2012

My husband and I, and our 2 kids (4 and 12) stayed at they Hyatt for a week before Easter, to enjoy Disneyland. We were not disappointed. We stayed in a kids suite which is fantastic. The bunk beds, with own television, heaps of room for the kids to play in their area. The bottom bunk bed was actually a double bed, so realistically if you had 2 small children they could sleep in bottom bed, and the older child in the top bunk.
Our bed was amazing, big and comfortable and the best pillows.
We had a fridge, and a microwave and coffee/tea maker.
The shuttle bus is lovely - coming back and forth every 30mins. From early in the morning to 1.00am in the morning. So transport back and forth to Disneyland is easy....and they play kids movies on the bus to fit in the "theme" of Disneyland visit.
Our kids suite did not have a view of Disneyland - so we didn't get to see the fireworks at night from our room, but that was no problem, as our kids were asleep early after a full day at Disneyland each day.
We ate at the TUSCA our first night (after jetlag) and it was a fantastic meal. Kids 12 and under eat free - they provided complimentary cob bun with some beautiful gourmet dips whilst we waited for our meal. The meals were great. The kids were falling asleep, so they even gave us a "doggy bag" to take to our rooms for the kids dessert, so they wouldn't miss out!
We also ate at OCB another night - which is great, as there is a kids area (which you can see the kids from anywhere you sit - so you don't have to move!) they have a Disney Movie playing so the kids are happy to sit and watch and eat. Again kids can eat free, but my eldest child had fish and chips from the normal menu and it was a beautiful dish.
We had been travelling for 2 weeks prior, so washing clothes was problem for me throughout my journey, however, there is a laundry mat, across the road - near Pizza Hut/Subway. It was easy!
Target is also across the road on another corner. So convenient. For other Australians, Target in the states also have a grocery area, so you can pick up drinks/water/bread/ cold items, like ham and cheese. Fresh Fruit (which we were craving). Having a target so close by is a huge plus...
I wouldn't walk to Disneyland from the Hyatt, take the Shuttle.
When booking our trip, I didn't know if to book the Hyatt and get value for money or book Disney California Hotel which is in Disneyland and almost double the price. My friends stayed at Disney California and it is easy, just walk down and one side Disneyland other side Downtown District. But the rooms are no way as big as the Hyatt, and all the surrounding shops are all tourist type shops/cafes etc. So no laundry mat close by, no target close by to get some easy things and fresh fruit etc... Sometimes you need to get away from the tourist cafes/tourist shops - but it all depends how long you have been travelling!
Internet is not free - but for $9.95 a day it was a lot less than other hotels we were staying in at the States.
Front Desk also has International Stamps to purchase for postcards etc and they will take your postcards and post them for you too.
I would definately stay at the Hyatt again!
It made our life easy!

Room Tip: Ask for a Kids Suite - as it gives a family room to spreadout and enjoy seperate areas.
  • Stayed: April 2012, travelled with family
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8  Thank KarenC676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this reviewResponded 19 April 2012

Thank you for visiting us from Australia! We are so thrilled to hear that you and your family enjoyed the Kid’s Suite, dining options on-site, and location of the hotel to nearby convenience stores and laundry mats. Thank you for your wonderful review of the hotel, and we look forward to welcoming you back as our guest again!

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Reviewed 12 April 2012

The Hyatt ended up being exactly what I expected, and did not disappoint me at all.

I see another recent review where the person notes that the hotel is "miles" from Disneyland and is in the middle of nowhere. I can tell you that other than the Disneyland park itself, there is nothing going on in the area. The Hyatt is less than a mile from Disneyland (In fact, I saw people electing to walk to/from the park) and is located in an area close to several restaurants and strip malls. Also, the hotel has a lot of amenities including a couple of decent lobby bars, two pools, tennis courts, and basketball courts.

Our room was comfortable and clean, and all of the staff was very helpful and friendly. We elected to not take the shuttle from the hotel to the park and instead drove our own car to have a little more freedom going back and forth to the park. If we had to do it over again, we would probably take the shuttle since it runs every 30 minutes, and drops you off in close proximity to the front gate.

Sure, the hotel isn't ocean front and it isn't a Four Seasons, but it is a clean, comfortable room in a modern hotel within a very short distace to Disney. The only caveat I can see if that the hotel also contains a small convention center, which can leave the lobby and front desk congested at times.

  • Stayed: March 2012, travelled as a couple
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1  Thank UCSB_Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this reviewResponded 19 April 2012

Thank you for giving Hyatt Regency OC a try during your recent trip to Disneyland. We are so glad that you were happy with the hotel’s amenities, guest rooms, and location of the property. Thank you for your wonderful review of the hotel, and we hope you will visit us the next time you’re in town!

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Reviewed 11 April 2012

Honestly I have not stayed at a Hyatt for years since company negotiated rates with Marriott but was willing to give it a try. I booked a queen suite private room for parents and bunk beds for kids at disney property. Base rate per night I thought was reasonable. Room was not as promised. Miles from disney. Additional charges for parking and Disney shuttle. Additional charges for Internet what else would you expect from a hotel who believes in nickel and dining their customers. Pools were also small and pathetic. Location was near nothing. Pictures on website are deceiving. A total disappointing stay at the Hyatt.

  • Stayed: April 2012
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1  Thank Jamiejch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this reviewResponded 19 April 2012

We are truly sorry that you were not entirely satisfied during your recent stay with us. We assure you that honesty and integrity are all very important to the Hyatt Regency Orange County. If you would like to discuss the matter in further detail, please contact our Rooms Executive, Shane Nicolopoulos, at (714) 740-6036 or shane.nicolopoulos@hyatt.com.

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