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“Good Disney Stay”

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Hyatt Regency Orange County
Ranked #4 of 19 Hotels in Garden Grove
Certificate of Excellence
GreenLeadersSilver level
Reviewed 12 November 2012

We had a one bedroom queen suite. The suite was not quite as nice looking as what is shown on the Hyatt website. We expected something modern yet warm feeling instead we had off white walls with a basic door that separated the rooms. Don't get me wrong the room was very clean and spacious just not what we expected. Other issues included lack of storage space. For a room that size you expect a place to put your luggage and your clothes. We basically lived out of the suite case, since only two tiny drawers were provided and a small area to hang clothes. The other issue was the television in the bedroom, many of the channels were snowy. So laying in bed after a long day at Disneyland and watching t.v. Wasn't happening. Luckily the t.v. In the living room worked fine. Also the walls are a little on the thin side, since we could hear water running in the pipes and the people next to us talking or yelling.
On the plus side the beds were extremely comfortable and the size of the space we had was great for a family of three. I would give this hotel a 3 1/2 stars based on how clean and spacious the rooms are. Staff was friendly enough. The big downer for my husband was the 16 dollar a night self parking fee and the wi-fi fee. I mean you can even get free Internet at Starbucks but not a hotel. I think next time we will try a different hotel for our 3 night Disneyland stay.
I forgot to mention the shuttle, it's a must use. It's a 4 dollar fee but well worth it.

Room Tip: Apparently north tower rooms are less desirable ask for the south tower.
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  • Stayed: November 2012, travelled with family
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Thank Gina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this reviewResponded 13 November 2012

Thank you for taking the time to provide feedback on your stay with us. We truly apologize for any inconveniences that you experienced during your stay, and we thank you for letting us know. If you would like to discuss any of these concerns further, please contact our Rooms Executive, Shane Nicolopoulos at (714) 740-6036 to see if there is anything we can do to regain your business.

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2,588 - 2,592 of 3,671 reviews

Reviewed 12 November 2012

We decided at the last minute to take a quick trip to Disneyland and I had been interested in staying here as we always have enjoyed staying at the Hyatt hotels. This hotel was no different, even though we booked just a few days in advance the value was very good. Valet service was very friendly and helpful. I am not sure if they did this with intent, but they put us in a very close and convenient location wish was very nice as we were traveling with our 5 month old. The room was clean and very spacious. Hyatt runs their own shuttle service directly to Disneyland for a small fee which was very convenient. My only concern which I did advise the front desk of was that they have a sandwich stand next to their Starbucks that sells sandwiches and quick snacks, but apparently once they run out of food they are out for the rest of the day. I was told after the fact that they usually run out of food very early in the day. This was inconvenient as we intended to pick up lunch there but then had to resort to ordering food from their sit down restaurant which was much more expensive. Overall we did enjoy our stay here, and with high probability stay here again in the future.

  • Stayed: October 2012, travelled with family
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Thank bamf0187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this reviewResponded 13 November 2012

Thank you for choosing to stay with Hyatt Regency OC during your recent trip to Disneyland! We are so glad to hear that you enjoyed the helpful staff, Disneyland shuttle service, and Starbucks. We truly apologize for any inconveniences that you experienced at Citrus Grove Deli. We will definitely address the issue so that does not happen again. Thank you for your feedback regarding your stay, and we look forward to welcoming you back as our guest again!

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Reviewed 11 November 2012

We found a great rate for this hotel and stayed one night. We were able to upgrade to a king suite. Check in could not have been easier. Valet parking was only $2 more. The shuttle to Disney was easy and made the experience so much more enjoyable. Love the lobby Starbuck's. the room was quiet, clean and modern. All of the staff from the doormen, to the valet parkers, to the desk help and bell men were outstanding!!! I would stay here again in a heartbeat.

Room Tip: Choose an outside room.
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  • Stayed: November 2012, travelled with family
    • Value
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Thank momalu444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this reviewResponded 13 November 2012

Thank you for staying with us during your trip to Disneyland! We are so thrilled to hear that you enjoyed the your stay and experienced the level of customer service that Hyatt prides itself on. We truly appreciate your kind feedback, and we hope you will visit us again soon!

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Reviewed 11 November 2012

Good points:
Direct door to door transport bus to Disney.
Family friendly, kids eat free at one of their restaurants.
Room size is standard. Room was close to lifts so noisy at times.
Staff were nice enough depending on who you got.
Bad points:
Standard rooms have NO bar fridge or mini bar. Fridge costs extra USD$25 per night.
Room service for requests were very slow, had to wait for hours.
Not free shuttle to Disney but have to pay.
Overall, I had expected more from a 5 star hotel, very disappointed.

  • Stayed: October 2012, travelled with family
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1  Thank maxzoomx3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this reviewResponded 13 November 2012

Thank you for taking the time to provide feedback on your stay with us. We are truly sorry that we did not exceed your expectations, and we thank you for letting us know. If you would like to discuss any of these concerns further, please contact our Rooms Executive, Shane Nicolopoulos at (714) 740-6036 to see if we can rectify the issues and regain your business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2012

We have stayed here twice, booking the kid's suites at the special 50% rate (a special they are having again now).

The kids loved their own room with a bunk bed and TV. My husband loves the Starbucks in the lobby. We had drinks in the bar and room service - all great food and service. We have always enjoyed the pool and hot tub at night.

The shuttle comes often to Disneyland.

We don't need to search for any other hotel when we visit Disneyland/California Adventure. This is where we'll stay.

We highly recommend this hotel.

  • Stayed: March 2012, travelled with family
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3  Thank Sandbergen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this reviewResponded 13 November 2012

Thank you for your wonderful review and recommendation of the hotel! We are happy to hear that you and your family enjoyed the Kid’s Suite, OC Brewhouse, and Starbucks in the lobby. Thank you for being loyal guests of Hyatt OC, and we look forward to welcoming you back as our guest again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Orange County

Address: 11999 Harbor Blvd, Garden Grove, CA 92840-2703
Phone Number:
Region: United States > California > Orange County > Garden Grove
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Garden Grove
#3 Family Hotel in Garden Grove
#4 Business Hotel in Garden Grove
#4 Romantic Hotel in Garden Grove
Price Range: RM567 - RM1,332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Orange County 4*
Number of rooms: 653
Official Description (provided by the hotel):
When it comes to hotels near Disneyland, Hyatt Regency Orange County is the ultimate destination for your getaway or vacation. Located just 1.4 miles from the Disneyland® Resort, our luxury hotel near Anaheim has shuttle service available to and from the parks, and is in close proximity to Angel Stadium, the Honda Center, world-famous beaches and many other Orange County attractions. ... more   less 
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Also Known As:
Hyatt Regency Orange County Hotel Garden Grove
Hyatt Garden Grove
Hyatt Regency Garden Grove
Hyatt Regency Orange County Garden Grove, CA

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