The hotel itself is comfortable and conveniently located, reasonably clean, and fairly quiet. My review of one star is solely due to my experience with the manager / gentleman who runs the front desk. He was not only curt and rude at check-in, he had the audacity to actually yell at me and call me a "liar" at the top of his voice in front of many other guests. This was because at check-in he told me that there was no smoking in the rooms, and we would be charged a $100 fee on our CC if we smoked in the room. While I am a smoker, I do NOT smoke indoors, while at home or while traveling, as I do not want my clothing to smell of smoke, and it's inconsiderate of others. This manager asked me in the morning if I had been smoking, and I replied "no", thinking he meant "had i been smoking in the room". He then leaned into my face and shouted "You are a LIAR!! I saw you smoking in front of the hotel!" I then told him in a normal tone of voice that yes, I smoke, outside, but I thought he meant indoors. He continued to yell and berate me for a few moments, not listening to my explanation at all, and embarrassing me terribly in front of other guests. I have called corporate headquarters for the property to report this gentleman- I heard him yelling at another guest the next morning. He does not seem like someone who belongs in the hospitality industry.
- Official Description (provided by the hotel):
- Close To Oakland International California Airport ... more less
- Reservation Options:
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- Also Known As:
- Mainstay Hotel Hayward
- Mainstay Suites Hayward
- Mainstay Hayward