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Reviewed 12 September 2017

I am rating this as 4 stars. The room is pretty decent for long term business needs. I have had a couple of issues which were addressed right away. The staff are friendly and prompt when dealing with these issues. the only thing I wish was different, is there is no pool at this complex. If there was I would rate this 5 stars.

Stayed: August 2017, travelled on business
Review collected in partnership with this hotel
Thank mmellott8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Orange County - Irvine Spectrum, responded to this reviewResponded 12 September 2017

Thank you for sharing your experience at Extended Stay America. We are delighted to read you loved the service provided by our attentive associates and were happy with your roomy room. It was a pleasure hosting you, and we look forward to your return visit soon.

Sincerely,
General Manager

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Reviewed 15 August 2017

Rooms a little old but comfortable. Plenty of parking in the hotel parking lot close to the rooms . Call market and coffee shop very close and we can walking distance Hotel staff very nice and did all they could to help me

Stayed: July 2017, travelled with family
Review collected in partnership with this hotel
Thank 376aracelir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Orange County - Irvine Spectrum, responded to this reviewResponded 16 August 2017

Thank you for taking the time to share your feedback. We are pleased to know you associates were helpful to your needs and that you liked the good value we offer. It was a pleasure hosting you, and we hope to welcome you back soon.

Sincerely,
General Manager

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Reviewed 12 August 2017

This place is designed for business travelers for an extended stay who are not looking for any frills, a hot-plate, microwave and mini-fridge in a tiny room with no place to put their stuff must be heaven to them. No pool, nothing decent to eat in the morning (just coffee, packaged muffins and granola bars that the first people up in the morning must all eat and staff do not refill), no supplies in the kitchen at arrival so you have to beg the front desk for even a coffee maker, but don't try to do that after 10:30 PM because no one is there. This is not a vacation destination. Fellow who checked us in did his best, but he said he was the laundryman at 1:00 AM. Didn't we know we were supposed to come earlier? No. Doesn't the chain know how to provide customer service? I am not familiar with this chain so maybe this is normal for them but won't be going back.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
1  Thank JoanneZR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Orange County - Irvine Spectrum, responded to this reviewResponded 13 October 2017

Joanne, thank you for being our guest. The incidents you highlighted in your review are very concerning and we truly regret the inconvenience it caused. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit.

Sincerely,
Hotel Management

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Reviewed 7 August 2017

Decent hotel for the price with kitchen, decent size room. have had much better breakfast at other Extended stay. here it was very limited to coffee, muffins and limited cereal. Bathroom needs some upgrades.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Vijay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Orange County - Irvine Spectrum, responded to this reviewResponded 9 August 2017

Vijay, thank you for choosing us and for your review. We are glad you overall enjoyed your stay and found us to be a good value. We appreciate you sharing your feedback and have taken a note of it in an efforts to improve our facilities moving forward. Thanks for being our guest, and we hope to see you again soon.

Sincerely,
General Manager

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Reviewed 6 August 2017

Dirty floors, Moldy shower. Dirty cupboards. Asked the front desk to have the room cleaned - but they forgot. Had to ask again. Once they did come, all they did was change the sheets. We hated our stay there. Room 212 - go see for yourself.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
1  Thank chrisaL1997HR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Orange County - Irvine Spectrum, responded to this reviewResponded 7 August 2017

Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping and front desk department in order to ensure changes are made immediately to solve these problems. We regret the inconvenience caused, and please give us another opportunity to serve you better in the future.

Sincerely,
General Manager

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