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“Overall good hotel, some minor issues.”

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Hilton Irvine/Orange County Airport
Ranked #9 of 23 Hotels in Irvine
GreenLeadersSilver level
Reviewed 8 November 2017

First of all, it is a Hilton. So it has the quality associated with that brand. The bed was extremely comfortable!! It resulted in a very restful night of sleep.

Here are the issues that I did encounter:

-The balconies are an excellent idea. But they are very narrow. I would say the balcony is perhaps ten inches wide; ten inches away from the door.

-it is not clear how to lock the sliding glass door

-there is a sticker on the door indicating that it only opens four inches, but it opens all the way. I feel that if there is to be a balcony, it should be constructed such that one can safely walk out and stand on it.

-the rooms are smaller than some other Hiltons, notably the Hilton at LAX. The upgraded room where I stayed -- on the the 10th floor -- was large, but lacked the separate "living room" area that one has at LAX. It is good to have a table and two chairs, but I would like an additional table of some kind -- perhaps something that folds away -- which can be placed between the bed and the sliding glass door, so as to share a meal with someone else you have invited into the room.

Other than these issues, which I consider to be very minor, it is a good hotel, worthy of the Hilton brand.

  • Stayed: November 2017, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank neutrino78x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William J, Front Offic Supervisor at Hilton Irvine/Orange County Airport, responded to this reviewResponded 10 November 2017

We thank you for your feedback and we are glad to hear that you enjoyed your stay with us. We also thank you for your suggestions and we shall do our best to look into this for future guest. We look forward to having you in the future and hope you have a great day.

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Reviewed 4 November 2017 via mobile

My wife and I needed a hotel for about a week after being displaced by a flood. Paul, William, Dora and the whole crew made it feel like home for those stressful days. The operations director Dena treated us like family and truly cared about our situation. We weren't the easiest guests to accommodate but this Hilton hotel really impressed us. Today it is rare to find people who are so good at what they do and this team seems to really enjoy making guests like my wife and I feel welcome. We would give them 6 stars if we could!

Stayed: October 2017, travelled with family
Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William J, Front Office Supervisor at Hilton Irvine/Orange County Airport, responded to this reviewResponded 4 November 2017

It was our pleasure to assist you and your family during your time with us. We look forward to having you again in the future and hope you have a great day.

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Reviewed 2 November 2017

Great Hilton property directly across the street from John Wayne Airport. The front desk staff was very accomodating and the bartenders were super friendly and helpful. The rooms are upgraded and the bathrooms are very clean.

  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Darla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William J, Front Office Supervisor at Hilton Irvine/Orange County Airport, responded to this reviewResponded 7 November 2017

We are thrilled to hear that you enjoyed your stay with us and that all of our staff allowed you to make your stay enjoyable as well. We look forward to having you again in the future.

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Reviewed 1 November 2017

We are members of Hilton Honors and have stayed at numerous Hilton's across the US. With all of the hotels considered, my wife and I have never run into problems at this caliber with any Hilton. The reason for the rating is the staff. I hold customer service to the utmost importance when it comes to the hotel industry. Majority of the staff failed to listen to the issues we were having and made assumptions as to why were are even talking to them. We found out through other customers that it was due to the fact that we were not "business class." Nothing was resolved other than getting a headache and souring the end of our trip. I plan to call corporate and let them know the specifics of our issues with this particular Hilton.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank nerminasemap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William J, Front Office Supervisor at Hilton Irvine/Orange County Airport, responded to this reviewResponded 7 November 2017

We thank you for your feedback and regret to hear that you did not enjoy your stay with us. We assure you that we do not classify our guest in anyway. We wish to show all of our guest exemplary service that each person that comes through our doors deserves. We hope you allow us the opportunity to make it right for you with your next stay. We hope to see you in the future and hope you have a great day.

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Reviewed 26 October 2017

The hotel itself was very good, it was well kept and clean. The pool was quite nice in the heat. However we did have a number of issues with the staff and their very low standard of customer service which made the level of convenience expected from a Hilton hotel very hard to find. Offset that with the price of the stay and we left with a bit of a sour taste in our mouths. Had the staff been more concerned with doing their jobs to the fullest and brought a smile to work instead of an attitude our stay would have been vastly improved

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank jamiekG3461LX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William J, Front Office Supervisor at Hilton Irvine/Orange County Airport, responded to this reviewResponded 28 October 2017

Thank you for your feedback. We would like to apologize for any inconvenience you had while here and hope that you allow us another opportunity to provide you with exceptional service. Again thank you for your feedback and we hope to see you in the future.

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Additional Information about Hilton Irvine/Orange County Airport

Address: 18800 Macarthur Blvd, Irvine, CA 92612-1410
Phone Number:
Region: United States > California > Orange County > Irvine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Irvine
#3 Green Hotel in Irvine
#6 Business Hotel in Irvine
Price Range: RM433 - RM1,025 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Irvine/Orange County Airport 3.5*
Number of rooms: 289
Official Description (provided by the hotel):
The Hilton Irvine/Orange County Airport is centrally located in the heart of Orange County and located near many attractions, shopping centers, and restaurants.Use the complimentary shuttle from Orange County John Wayne Airport. We provide a comfortable setting for any event and welcome the opportunity to welcome your family or group. Equipped with outdoor pool, fitness center, Aura Bar and Grill, this Irvine hotel offers luxury accomodations and expert service for your leisure or corporate stay. ... more   less 
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Also Known As:
Hilton Irvine/Orange County Airport Hotel Irvine
Hilton Hotel Irvine
Irvine Hilton

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