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“Disappointment for a family vacation”

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Beverly Hills Marriott
Ranked #60 of 354 Hotels in Los Angeles
Reviewed 20 August 2017

Room was extremely tight for 2 adults 2 kids. Bathroom door was a sliding door and never fully closed. Even when pulled across on it's track there was a gaping 1/2 in space from top to bottom. No privacy at all. How embarrassing with your teen children...Imagine if you had to share this room with a co-worker! No fan in bathroom. Dirty dishes put out in am were still there at 10PM. When I told the front desk, they said that it is not the cleaning person's job to pick up one dirty dish. No do not disturb sign, had to write one by hand! Asked for one 2 x. Then they put one on our door while we were gone and did not clean it all day.
Asked waiter a question, his response was, "I'm a temp." My 10 yo daughter asked the waiter for water multiple times, no water was given. She had to get up and go to the bar, where they poured her a scalding cup of water, to walk across the restaurant with on her own!
When I told the front desk that we asked for a roll away bed on the reservation, she said that is only for king rooms, but on my reservation I clearly chose 2 doubles and it gave the option of a roll away bed. When I told them the bathroom door could not shut, she said all the doors are like that...so you have to wonder, why anyone would ever go back to a hotel with a bathroom with NO FAN that let all the loveliness of using the toilet spread throughout your cramped damp room?

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Dyan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john t, General Manager at Beverly Hills Marriott, responded to this reviewResponded 22 August 2017

Dear Dyan,
Thank you for taking the time to share your comments with us. I am sorry to hear that the design of the room did not meet the needs of you and your family. The other concerns you have, however are completely within our control, and the service you describe is certainly not indicative of our usual standard nor usual from a response and follow through perspective. I am appreciate of the opportunity to discuss your experience with our team, and thank you again for being our guest.

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25 - 29 of 413 reviews

Reviewed 17 August 2017 via mobile

We had difficulty getting in our room (we had requested early arrival, (no dice), they said 3, then 3:15, but we still didn't get in until 4pm (our reservation said 3pm) and we had to hassle with the desk clerk to get us in a room even then! We had then been traveling 15 hours and were very tired!
We chose this location because it was very close to our friends' home, not for its general location.

Other than that, all was fine. The room was very attractive (though not much space for clothing etc.), the service was fine, all other hotel staff was very helpful and friendly. All the doormen were especially kind and helpful. On our last day, the woman serving in the breakfast room was very kind and accommodating. So all's well that ends well.

Stayed: August 2017, travelled with friends
Thank StefFul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017

We liked the location of this hotel as it is not only close to Beverly Hills but to Hollywood as well. We had a car but still opted to UBER around and it was easy, convenient and inexpensive! Not surprisingly, the hotel itself is not cheap.

Room Tip: Use Uber when getting around b/c parking is a hassle in the area.
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  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Traveltheorient
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

This is the perfect hotel for a short trip in LA. My husband and I stayed here while we visited LA for 4 days. It's located between Santa Monica and Hollywood so it took us about 15 minutes to get everywhere. Very easy to call Ubers here.

We had a Guest Room 1 King, High Floor room. It was comfortable for the both of us and while it was small we really only used it to sleep in as we were out of the hotel most of the time. The room had a nice view and the bathroom was also very clean.

The hotel has a nice gym and small pool. We had access to their club lounge area which we enjoyed thoroughly. It had some snacks, tea, and coffee 24/7.

Room Tip: Higher floors facing the opposite side from the entrance have great views
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  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank mmc2199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john t, General Manager at Beverly Hills Marriott, responded to this reviewResponded 16 August 2017

Dear MMC 2199,
We hope you had a great time exploring Beverly Hills and the LA area. it certainly sounds as if you did, and we loved being your home base while here. There is so much to do, I would guess there are some unexplored items on your list. If so, come back and visit again, won't you?

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Reviewed 12 August 2017 via mobile

The pool scene is perfect, but wait staff do t frequent it enough, so you'll have to go to & from the bar. There's no spa, and the bar itself needs updating and relocating for a better atmosphere.

Staff are all kind and professional. Valet guys are awesome.

Rooms are nice, but not opulent.

The VIP lounge is oddly located on the ground floor. Breakfast is solid and the coffee is perfect. Happy hour is not so great.

You can't beat the location. This hotel is central to EVERYTHING in LA, which, besides my gluttonous need for Marriott points, is why I stay there often. Even in traffic, you can get to anything you want from here.

Stayed: August 2017, travelled with family
Thank klangdon826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john t, General Manager at Beverly Hills Marriott, responded to this reviewResponded 13 August 2017

Dear Klangdon826,
We appreciate your having been our guest and the kind comments you've shared about the team. Our location is indeed perfect and central to everything, and we are in the process of changing some of the services we offer in the food and beverage areas. Our comfortable rooms, and your points are ready for your next visit. Cheers!
John T General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beverly Hills Marriott

Address: 1150 S Beverly Dr, Los Angeles, CA 90035-1120
Region: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Los Angeles
#23 Luxury Hotel in Los Angeles
#27 Business Hotel in Los Angeles
#55 Family Hotel in Los Angeles
Price Range: RM1,031 - RM1,800 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beverly Hills Marriott 4*
Number of rooms: 260
Official Description (provided by the hotel):
Cherish the pampered lifestyle when staying at Beverly Hills Marriott. Near Rodeo Drive and within the Los Angeles vicinity, our Beverly Hills, CA hotel balances business and leisure with thoughtful amenities and personalized services in a setting that's relaxing yet exciting. Sample classic American cuisine with a California twist at our celebrated restaurant, or savor a favorite wine or cocktail in the chic lobby bar. Guest rooms at one of the newest Beverly Hills hotels offer sweeping views of Hollywood and Century City while seamlessly blending modern technologies and creature comforts. Elite Marriott Rewards members can unwind 24 hours a day in the Club Lounge with flexible spaces to work, connect and recharge. In downtime, all visitors will appreciate our hotel's heated outdoor pool with contemporary chaise lounges and elegant deck furnishings. The professional staff at our Beverly Hills hotel stands committed to making your stay as productive, successful or tranquil as you desire and deserve. ... more   less 
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Also Known As:
Crowne Plaza Beverly Hills Hotel Los Angeles
Crowne Plaza Los Angeles
Beverly Hills Crowne Plaza
Crown Plaza Beverly Hills

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