I LOVE the location but it is very unfortunate that there are so few options when it comes to somewhere to stay especially if you don't want to camp. We stayed at the main lodge. The service was terrible. The room wasn't properly cleaned the towels weren't replaced so we had to call down for towels: the tea wasn't replenished so we had to call down for tea and cups and the beds weren't made all they did was just straighten the covers and when we got into bed the sheets were all bunched up. the kleenix was empty and wasn't replenished and the paper cups from our tea weren't thrown away.
The restaurant couldn't cope with anything than with it half full. We made a reservation and were told to come back later because it was too busy and yet the maitre d was selling someone take out and that is why he couldn't seat us.
I left my purse in the lobby and when I went to the desk to ask if anyone had found it I was very rudely spoken to by Sophia. I went back to my room and looked for my purse again and then went back downstairs and asked for the manager. Another person at the desk by the name of Lexi overheard the conversation and immediately went to get my purse. Not great customer service!!!!!
Maybe they don't pay their staff properly because they really aren't great when you need something. For the money we paid I am appalled at the poor service we got.
- Official Description (provided by the hotel):
- Experience the best of the Canadian Rockies by treating yourself to an unforgettable getaway at Delta Hotels by Marriott Kananaskis Lodge. Showcasing an incomparable location in gorgeous Kananaskis Village along with a wealth of first-class amenities, our resort hotel in Kananaskis, Alberta Canada delights business and leisure travellers. ... more less
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- Also Known As:
- Kananaskis Lodge
- Kananaskis Hotel
- Delta Lodge At Kananaskis
- Delta Hotel Kananaskis Village
- Kananaskis Delta
- Delta Kananaskis Village
- Delta Kananaskis Hotel
- Delta Kananaskis Lodge
- Lodge At Kananaskis
- Kananaskis Village Delta