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Reviews (826)
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All reviewsmurphy bedyogurtwhole foodscontinental breakfastfire pitpool and hot tubcannery rowboutique hotelmile drivebusy streetwaffle makernice roomthe breakfast areastayed here for one nightdowntown montereybig surroad trip
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39 - 44 of 826 reviews
Reviewed 25 June 2017 via mobile

I stayed in one of the four townhouses.
My daughter and I checked in for four nights.
The suite looked beautiful and specious at the first glance. It offered privacy and the quiet I was looking for.
The staff was friendly and helpful.
The pool and sauna area was clean and relaxing. Not many Inns offer pool in Monterey so this was a welcomed feature.

BUT, soon after we checked in I realized:

-the fan in the upstairs bedroom makes a clicking sound.
-There were pen marks all over the curtain.
-There was a squashed spider on the ceiling!
-Several light bulbs were out.
-The carpet had several large stains and needed to be steam cleaned.
-The sofa was also stained and worn out.
-The fireplace made loud noises after about 10 minutes and had to be turned off.
-The unit was dark and had marks on the walls.

Please remodel and keep up with the maintenance issues!

Stayed: June 2017, travelled with family
2  Thank livehappy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Mariposa Inn and Suites, responded to this reviewResponded 27 June 2017

We are pleased that our townhouse offered you the tranquility and privacy that you were looking for, and that our staff looked after you so well. We are very lucky to have such a great team working here, and we're delighted that they looked after you so well! We are a little disappointed that you felt that the cleanliness of the hotel could have been better; we will discuss your review with our housekeeping manager to ensure that appropriate action is taken. Thank you very much for your review, we hope to welcome you back again on a future occasion. Best wishes, Hotel Management

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Reviewed 14 June 2017 via mobile

This was the ninth hotel of of road trip.
Stay for one night wish it was longer.
We arrived two hours early and not a problem checking in , man on desk was great.
Room was fantastic, very large, spotless with a feature fireplace. Bathroom was a bit old and shower need updating. We also had a terrace but did not use as raining. Main road was behind us but did not hear any traffic.......good double glazing.
Wish we had stayed longer as loved Monterey and whale watching trip.

Stayed: June 2017
Thank Malson38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Mariposa Inn and Suites, responded to this reviewResponded 18 June 2017

Thank you for your very kind review. We are delighted that you enjoyed your stay so much and your only complaint is that you wish you had have stayed longer! Monterey is a wonderful area and we do hope that you will return and stay with us again in the future. Best wishes, Hotel Management

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Reviewed 3 June 2017

Pleasantly surprised with this hotel , wasn't quit sure if the good comments where real when I looked at the google street view and saw the outside
Front desk was friendly and they gave us a room with a real working fireplace
To be honest , I had 4* and even 5* hotel way less good than this one
It isn't new but very clean , bathroom needs to be updated but for the rest nothing to say
Breakfast was like in all hotels where it is free , not fabulous but good
Would surely stay here again

  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank gemo5566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Mariposa Inn and Suites, responded to this reviewResponded 7 June 2017

We are very happy that you were pleasantly surprised by our property, and that you enjoyed your stay with us. It is good to hear that we compare so favorably with other hotels that you've stayed at, and we are delighted that you would stay with us again. Best wishes, Hotel Management

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Reviewed 22 May 2017

We found the Mariposa to be comfortable and convenient for visiting downtown. We welcomed the gas/log fire in the room as it got a little cool at night (even though it was the middle of May). Minor negative points were the noise from traffic in the main street at the front and also the small breakfast room which got crowded at busy times.

Room Tip: Ask for a room at the back for a quiet stay.
  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank MrWomby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Mariposa Inn and Suites, responded to this reviewResponded 24 May 2017

Hi, and thank you for your review. We are very happy to hear that you enjoyed the comfortable and friendly atmosphere in our hotel, and we are pleased that you enjoyed your stay so much. We are very sorry that the local noise disturbed you so much, this really is a shame, but we are glad that it posed only a minor issue for you. On your next stay, we will be happy to accommodate you in a room to the rear of our property, where you may enjoy a quieter stay. Thank you for taking the time to leave your review. Best wishes, Hotel Management

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Reviewed 18 May 2017 via mobile

Hubby and 2 kids visited for my birthday wknd. Upon entry all looked well until I started moving about. The photos speak for themselves. Usually we stay by the water when it's just us but opted for more room since we had the kids. I am glad I threw in extra pairs of socks for my kids because after running around their socks were jet black. MOLD was inside the upstairs bathroom in our townhouse. Stains on the couches so I threw the robes to cover to allow my kids to sit. It was a quiet stay and comfortable bed but it was a turnoff when I saw the mold so we didn't use that bathroom.

Stayed: May 2017, travelled with family
2  Thank mizzdee02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Mariposa Inn and Suites, responded to this reviewResponded 20 May 2017

Belated happy birthday to you! Thank you for choosing to stay with us for your celebration, we can only apologize that your stay was not as good as you had hoped. It does not sound as though your room was made up to our usual high standard, and we are truly sorry. It really is a shame that you didn't make us aware of these issues during your stay, and we would have been happy to offer you an alternate room. We would love to have another opportunity to give you the fantastic experience with us that most of our guests have. Thank you for your review, we appreciate your feedback. Best wishes, Hotel Management

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