We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (860)
Filter reviews
860 results
Traveller rating
234
297
179
73
77
Traveller type
Time of year
LanguageAll languages
More languages
234
297
179
73
77
Show reviews that mention
All reviews mexican restaurant next door red hen napa valley free breakfast yogurt bed was comfortable wine tasting the main highway wine country short drive ivy wineries refrigerator helena
Filter
Updating list...
24 - 29 of 860 reviews
Reviewed 14 June 2018 via mobile

Hotel ok. Room clean.
No microwave in room.
Asked at desk. Said they would deliver one to room. Haven't seen it yet. That was a day ago. Needed it to heat up hot pack for tendonitis. They lost a star for this.

Stayed: June 2018, travelled as a couple
Thank 1Johnny1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajinder S, Manager at Hotel Indigo Napa Valley, responded to this reviewResponded 14 June 2018

Dear Guest,

Thank you for choosing to stay at Hotel Indigo.

We apologize for the inconvenience it caused you during the stay. We will address your request with our team today.

We look forward seeing you in future.

Sincerely,

Rajinder S.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2018

What a terrible hotel this is.

We made reservations on Friday for a Saturday night stay during BottleRock through Hotel Tonight. We were heading to a friend's 50th birthday party after the concert and weren't going to get there until after midnight. We wanted to make sure the room would still be there and we could check in very late. We called them during the day and confirmed a late check-in by speaking with someone at the hotel directly, who assured us our (prepaid) reservation was guaranteed, and would be waiting for us, no problem.

When we got there, there was no room and the hotel told us they had arranged for us to stay at a (significantly worse) hotel 30 minutes away. They refused to let us speak to a manager, and could not explain how a confirmed room managed to disappear in a few hours. The hotel clerk refused to lift a finger to find something closer. In the end after almost an hour of discussion with the clerk and HT, we were forced to drive to the other hotel at 2a or else sleep in our car.

Its hard to imagine how this can happen for a hotel this size, especially when the reservation is reconfirmed the same day. The most likely explanation is that Hotel Indigo decided to sell the room for more that they were getting through HT and shaft us because we did not book directly. However its possible they just have terrible inventory control (though this seems less likely because they did arrange for the room in the downscale hotel before we got there). We spoke to Hotel Tonight and they confirmed that the incident was the fault of this hotel. We never received a call from the manager to apologize or to do anything to make this right.

I would caution anyone thinking of staying here (especially for BottleRock or any other time of year when Napa hotels are booked out) that you may not have a room when you get there, and getting a verbal confirmation from the hotel that you will have one - even the same day as your check in date - will not change that risk. You should price that in when deciding whether to stay here. Or consider staying somewhere more reliable.

Room Tip: This hotel does not honor its reservations, even when verbally confirmed the same day
  • Stayed: May 2018, travelled as a couple
    • Value
    • Service
3  Thank Wolverine_Jon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajinder S, Manager at Hotel Indigo Napa Valley, responded to this reviewResponded 3 June 2018

Dear Wolverine_Jon,

On behalf of the hotel team, we like to sincerely apologize for the inconvenience it caused you during the night.

Our hotel always save rooms for every reservation, it was a system mistake and we have corrected it with training the staff.

Our team is passionate about creating a memorable experience for the guests, we truly apologize that we made a mistake.

We like to make it right for you, please give us another opportunity to serve you in future.

Sincerely,

Rajinder S.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018 via mobile

This hotel is located in the heart of Napa the location was great we came in for BottleRock and it was 3 miles away. Room was clean and they offered free water for the guests. Service was okay could be a little better hence only 4 stars. I would recommend a shuttle for Guest for the future to BottleRock.

Stayed: May 2018
Thank TONYIndianharbourbch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajinder S, Manager at Hotel Indigo Napa Valley, responded to this reviewResponded 29 May 2018

Thank you for the staying with us during the BottleRock. We are glad that you enjoyed the stay. Also, Thank you for the feedback as we always look for guest feedback to improve the service at the hotel.

Sincerely,

Rajinder S.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018

We stayed here over Bottle Rock weekend, where everything was overpriced. Our first hotel room was a handicapped-accessible room (we did not need) and the bathroom could not have been less luxurious. Felt like an airport. It also smelled mildewy. Walls and doors are also paper thin so we heard EVERYTHING. We did get another room which was much better. Clean, nicely appointed and although not huge, spacious enough. Noise still an issue. Service was very friendly. Fitness center is sparse. The hotel felt like a nicer Holiday Inn. I would give it another star if not for the price. Even in "regular" season, the value is just not there are $270+.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Loebi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajinder S, Manager at Hotel Indigo Napa Valley, responded to this reviewResponded 29 May 2018

Dear Loebi,

Thank you for staying with us during one of the busiest weekend in Napa. We are glad that our staff was able to move you to a different room to accommodate your needs. As tourists come to visit Napa Valley from around the world more on weekends, generally the rates are slightly different on weekends. We do offer variety of rates for travelers and many rates offer discount if a guest makes the booking in advance. I hope you will take the opportunity to book in advance for the future.

We look forward serving you in future.

Sincerely,
Rajinder S.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2018

Excellent location to begin your visit to wineries and the City of Napa. The room and beds were comfortable and clean. The maid service was spotty at best with little things. Attention to detail could be improved. The front desk and staff were friendly and responsive to every request. A room our friends were in had a plumbing issue and the staff took care of it immediately. We stayed a week and enjoyed the hotel and staff.
I would have given the hotel a 4 rating had the maid service been a little better.
I will certainly consider this hotel on return trips to Napa.

Room Tip: Walls are a little thin.
Stayed: May 2018, travelled as a couple
Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajinder S, Manager at Hotel Indigo Napa Valley, responded to this reviewResponded 23 May 2018

Charles,

Thank you for the staying with us and giving us feedback. We truly take the feedback as an opportunity to make our team stronger. We love to see you in future travels.

I hope you enjoyed your time in Napa Valley.

We will share your feedback with our team.

Sincerely,

Rajider S.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews