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“Just OK - Nothing special”

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Lighthouse Lodge & Cottages
Ranked #13 of 17 Hotels in Pacific Grove
Reviewed 10 November 2017

We stayed here with a large group of women. Many of them complained about horrible stains on the carpet and the smell of mold. Our room did not have those issues. We did however have a room that backs right up to a cemetery. Being on the bottom floor, it was kind of creepy. No air conditioning and windows that do not open prevented us from getting any fresh air. Hotel messed up our credit card charges and did not do what we had asked them to do in terms of charging them. Hard to get to the bottom floors carrying luggage. Would not stay there again.

Room Tip: Ask for a room away from the cemetery and ask for a room where you don't have to go downstairs t...
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  • Stayed: August 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank BuckyKatt2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pacifica Host H, Manager at Lighthouse Lodge & Cottages, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for taking the time to review your stay with us.
I want you to know that we are using this feedback to improve our guest experience in the future.

Thank you again for taking the time to provide us with valuable feedback.

Thank you,

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6 - 10 of 454 reviews

Reviewed 27 October 2017

This hotel is a great location but lacks some simple fixes to make it 4 or 5 star in our book. Our room had a view of the neighboring cemetery. Some may not like that but ... it was quiet and with the sliding door open, you can hear the roar of the huge waves crashing on the rocks and beach only a short distance away. We did have a slight ocean view and many rooms on west side of the lodge have slight views through the trees on the cemetery property. We were in the Sea Otter building. Our previous visit was in the Cottages section of this hotel and though quiet, it did not have the views we had with the upstairs lodge room.

A few of the downsides and reason I did not rate this hotel higher. 1) it should be made known that this hotel is a smoke free hotel. We had to complain to the front office about the person below us smoking continuously throughout their stay. Even with the sliding door closed, we could still smell his cigarette smoke. Our first night and next day and night ruined by this inconsiderate cigarette smoker. Even though the front desk stated they contacted him to stop, he continued to smoke.

The balcony for this room is an awesome added feature but housekeeping spends ZERO time out there during our 3 night stay. The railing was dirty and moldy. The balcony furniture was never wiped down so we could use it.

Housekeeping forgot to leave us a bathmat after cleaning our room. We found out after 5 pm and went to the front desk. We were told that they would have "maintenance" bring us a bathmat. By 6:30pm, still no bathmat. Over an hour to get a bathmat ... if the front desk is going to stock towels in the front office, why not bathmats?

Room Tip: Rooms overlooking cemetery have the best views and you can hear the waves crashing on the rocks and...
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank FireProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pacifica Host H, Manager at Lighthouse Lodge & Cottages, responded to this reviewResponded 10 November 2017

Dear Guest,

We appreciate you taking the time to share your feedback with us and sincerely apologize that you were not completely satisfied with the accommodations. We assure you this was not the experience we intended to provide. We are working in getting this issues resolved. Thank you again for bringing this matter to our attention as it is appreciated. We hope you will give us another opportunity and stay with us whenever your travels bring you back to Monterey Peninsula.

Thank you,

Nallely
Assistant General Manager

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Reviewed 17 October 2017

Very friendly staff at the reception. We had a nice spacious king bedroom in the lodge. Great view from the balcony to cemetary with deer. Would have been nice to have clean balcony furniture or a carpet that would have been clean without large (coffee?) spots. The breakfast was very good.

Room Tip: Lodge: balcony to cemetary better than to the parking lot
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Adrian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pacifica Host H, Manager at Lighthouse Lodge & Cottages, responded to this reviewResponded 20 October 2017

Dear Adrian,

Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.

Thank you,

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Reviewed 16 October 2017 via mobile

Lighthouse periodically has great deals. The rooms are spacious. Breakfasts are cooked to order and good. Evening hors d’ oeuvres are substantial, include nice wines, and can easily be dinner. Staff are friendly and helpful. The heater thermostat is complex and never was able to set it correctly. It is located one long block from the ocean and walking paths. Deer wander all around. There are gas fire pits if you want to sit outside in the evening. The infrastructure is showing its age with some wood dry rot that is cosmetic. It cost roughly half as much as other BnBs and the food is better. It is now our “go to” place to stay in Pac Grove.

Stayed: October 2017, travelled on business
3  Thank Brad T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pacifica Host H, Manager at Lighthouse Lodge & Cottages, responded to this reviewResponded 20 October 2017

Dear Guest,

Thank you for taking the time to review your stay with us. I'm so glad to hear that you enjoyed your stay with us! We are looking forward to having you again as a guest in our hotel.

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Reviewed 14 October 2017 via mobile

Great front desk help. Mitzy was amazing and made our stay amazing! We originally booked a place in Napa Valley, but due to the terrible fire, we had to shift our location. The property has two parts...cottage and lodge. The cottages are very nice!

Stayed: October 2017, travelled as a couple
Thank TeamPalmerAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pacifica Host H, Manager at Lighthouse Lodge & Cottages, responded to this reviewResponded 20 October 2017

Dear Guest,

Thank you for taking the time to review your stay with us. I'm so glad to hear that you enjoyed your stay with us and that Mitzy was very helpful! We are looking forward to having you again as a guest in our hotel. Thank you again for taking the time to provide us with valuable feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lighthouse Lodge & Cottages

Address: 1150 Lighthouse Ave, Pacific Grove, CA 93950-2360 (Formerly Lighthouse Lodge & Suites)
Phone Number:
Region: United States > California > Monterey County > Pacific Grove
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 17 Hotels in Pacific Grove
Price Range: RM359 - RM919 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lighthouse Lodge & Cottages 3*
Number of rooms: 95
Official Description (provided by the hotel):
Lighthouse Lodge & Suites is a boutique hotel that is nestled amid the Monterey Pines, 1- 1/2 blocks from the tip of Monterey Bay and the Pacific Ocean. We are conveniently located next to Pacific Grove Golf Links, Point Pinos Lighthouse & the historic El Carmelo Cemetery. The property has two unique sections located across the street from one another. Each day, we provide a complimentary continental breakfast from 7:00 A.M. - 9:30 A.M. Pool & Spa available for guests. The Cottage property is a thirty-one unit property. Our Cottages have a king size beds, microwave, mini refrigerator and gas burning fireplace in all rooms. The Cottage patio has tables, chairs and fire pits. The Cottages include a daily chef prepared breakfast each morning from 7:00 A.M. - 10:30 A.M. and wine & hors d'oeuvres from 4:30 P.M. - 6:00 P.M every afternoon. We have a variety of meeting rooms and can accommodate up to 40 people classroom style. We also offer group rates for those booking 8 or more rooms. ... more   less 
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Also Known As:
Lighthouse Lodge And Suites
Lighthouse Resort Pacific Grove
Lighthouse Pacific Grove

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